Question · Q4 2025
Ryan Shelley asked about PennyMac Financial Services' (PFSI) specific solutions and investments in AI and other technologies aimed at improving recapture rates, and sought quantification of the potential upside from these efforts.
Answer
Chairman and CEO David Spector outlined solutions including increasing headcount and fully deploying technology like Vesta. He mentioned Q4 2025 strategies such as shifting focus from closed-end seconds to conventional recapture efforts and continuously testing to drive up margins. He emphasized the goal of achieving profitable recapture.
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