Question · Q4 2025
Scott Buck asked about SoundHound AI's deployment and customer service capacity, inquiring if the company was feeling constrained given the high volume of deals. He also asked about changes in pricing and upselling during customer renewal processes.
Answer
Keyvan Mohajer, Co-Founder and CEO of SoundHound AI, explained that despite high demand, the underlying AI ingredients are consistent across industries, allowing them to deploy faster with fewer resources due to AI advancements. He noted that renewals often serve as upsell opportunities with new Agentic and GenAI solutions, leading to price increases and larger volume commitments. He added that higher containment rates from Agentic solutions directly increase revenue as the company is paid for successfully handling calls without human intervention.
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