Question · Q4 2025
Seth Berge inquired about Cushman & Wakefield's exposure to the office sector, given its perception as being more susceptible to disruption by AI.
Answer
CFO Neil Johnston stated that office represents roughly 55% of leasing and 21% of capital markets, totaling over 40% overall. CEO Michelle MacKay added that the company primarily avoids Class B office space, which is expected to be most impacted. She also noted that increased delinquencies leading to more transactions could be a net positive for brokerage and services. Regarding a follow-up on headcount, Michelle MacKay clarified that AI is seen as an employee empowerment tool, not a driver for massive white-collar workforce reduction, offering operating leverage.
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