Question · Q3 2026
Seth Sigman questioned Best Buy's SG&A management, noting its reduction this quarter despite the strongest sales growth in over four years. He asked if there were unique factors, if SG&A needs to increase, and what normal operating leverage looks like with positive comparable sales. He also asked what is needed for the CE and appliance categories to return to growth.
Answer
Matt Bilunas, Chief Financial and Strategy Officer, attributed Q3 SG&A favorability to higher-than-expected sales, lower technology and labor spend, and minor settlements. He expects ongoing wage inflation and continued investment in marketplace and ads next year, aiming for sales growth and rate leverage. He highlighted ongoing operational efficiencies through data-driven sourcing, FedEx partnership, automated guided vehicles, and AI. Jason Bonfig, Chief Customer Product and Fulfillment Officer, explained that the appliance market is primarily driven by 'duress' customers replacing broken products, with high single-unit purchases, making promotions less effective. He suggested adjusting the model by increasing labor coverage, focusing on delivery speed, and offering same-day in-store pickup. Corie Barry, CEO, noted that TV revenue improved sequentially, with unit performance moving to slight growth despite ASP compression, attributing share improvements to sharp pricing, increased marketing, expanded specialty labor, merchandising experiences, and enhanced service offerings.