Question · Q4 2025
Shaymus Contorno asked about the actions Tandem Diabetes Care needs to take to accelerate patient migration from DME to the pharmacy channel, and whether any accounting for bad debt or uncollectible amounts is necessary when switching to PayGo contracts.
Answer
EVP and CFO Leigh Vosseller stated that no unusual accounting treatment for bad debt is expected, as it will be a normal revenue stream. To move patients, Tandem focuses on highlighting financial benefits (lower, more consistent out-of-pocket costs, co-pay subsidies) and reassuring them about maintaining customer service. The primary 'friction' is obtaining a new prescription from the physician. She emphasized that while it's not an overnight change, they are confident in their ability to shift customers over time as access builds.
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