Question · Q3 2026
Shrenik Kothari of Baird sought clarification on Commvault's SaaS ARR recognition, specifically whether the lag effect in net dollar retention (NRR) was due to ramping off actual usage/consumption compared to peers who use linearity around duration and Total Contract Value (TCV). He also asked if SaaS Annual Contract Value (ACV) bookings would provide a clearer metric and if there were internal discussions about using metrics like ACV or backlog RPO.
Answer
Chief Accounting Officer Danielle Abrahamsen clarified that NRR is calculated based on the same customer cohort from the previous year, thus new customers are not immediately reflected. She further explained that while some consumption-based models exist, they represent a small, immaterial portion of ARR, with most SaaS ARR being tied to fixed annual subscriptions.
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