Question · Q2 2025
Sing Tao Chen from CICC Research inquired about Huize's strategic shift towards participating insurance, asking for details on enhancing professional capabilities, plans for deeper collaboration with insurers on product development, and sales performance guidance for the second half of the year. Additionally, Sing Tao Chen asked how Huize intends to further leverage AI technology to enhance product sales, long-term customer relationship management, and achieve greater efficiency in cost control.
Answer
Ronald Tam, Co-CFO, explained that Huize anticipated the industry shift to participating products due to declining interest rates, actively promoting agent training and co-developing customized savings products with leading brands like Aviva-COFCO and Generali. He noted Huize's top-three ranking in par product distribution and expects continued sequential growth in Q3 and Q4. Regarding AI, Mr. Tam highlighted its deployment in customer acquisition through DeepSeek-integrated mobile apps for customized product recommendations, and active investment in AI for underwriting to manage risk and improve conversion ratios. He also mentioned AI's role in long-term CRM by memorizing customer interactions for personalized dialogue.