Sonak Kolar's questions to Zoom Communications (ZM) leadership • Q2 2026
Question
Sonak Kolar, on for Mark Murphy at JPMorgan, inquired about the long-term opportunity for the new AI First Auto Dialer for sales and asked about any diverging demand patterns by geography, noting international growth outpaced the Americas.
Answer
Founder & CEO Eric Yuan described the auto-dialer as a 'proactive outreach' feature that automates calls for tasks like appointment reminders, which was developed based on direct customer feedback. CFO Michelle Chang stated there were no significant differences in broad demand patterns and clarified that the stronger growth in EMEA was primarily impacted by foreign exchange rates.