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    Stephanie Benjamin MooreJefferies Financial Group Inc.

    Stephanie Benjamin Moore's questions to Republic Services Inc (RSG) leadership

    Stephanie Benjamin Moore's questions to Republic Services Inc (RSG) leadership •

    Question

    Stephanie Moore from Jefferies inquired about the medium-term margin opportunities from the Rise technology platform and requested a performance update on the company's Polymer Centers.

    Answer

    CEO Jon Vander Ark explained that the Rise platform drives margin opportunity through enhanced customer connectivity, which improves retention, and through AI-powered route optimization, which creates significant cost efficiencies. Regarding the Polymer Centers, he noted that the Las Vegas facility had a learning curve but is now making great progress, with those learnings being applied to the new Indianapolis center. He expressed high confidence in the projects' returns due to strong demand for recycled PET.

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    Stephanie Benjamin Moore's questions to Republic Services Inc (RSG) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies inquired about the medium-term margin opportunities from leveraging the Rise platform and asked for a performance update on the company's Polymer Centers.

    Answer

    CEO Jon Vander Ark explained the Rise platform drives opportunity through enhanced digital customer communication, which improves retention, and through using AI to optimize routing, which improves efficiency. Regarding Polymer Centers, he noted the Las Vegas facility had a slower start but is now making great progress, with learnings applied to the Indianapolis center, which is 'hitting its marks.' He reiterated confidence in the returns profile due to strong demand for recycled PET.

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    Stephanie Benjamin Moore's questions to Republic Services Inc (RSG) leadership • Q1 2025

    Question

    Stephanie Moore inquired about the operational performance of the new Polymer Centers, the potential impact of a new administration on RNG projects, and the strategy for sourcing third-party volumes.

    Answer

    CEO Jon Vander Ark reported that the Polymer Centers are meeting expectations for volume and demand, with operational learnings from the Las Vegas facility accelerating the ramp-up in Indianapolis. He and CFO Brian DelGhiaccio emphasized that RNG projects are financially viable without federal incentives like the IRA, as state-level regulations are the primary driver. Vander Ark added that they plan to increase third-party volume as the centers reach full capacity over a 12-month period.

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    Stephanie Benjamin Moore's questions to Forward Air Corp (FWRD) leadership

    Stephanie Benjamin Moore's questions to Forward Air Corp (FWRD) leadership • Q2 2025

    Question

    Stephanie Moore asked a high-level question about the company's long-term 'North Star' for earnings contribution and margin aspirations for the combined entity. She also followed up on the next steps to close the margin gap in the LTL business beyond the recent pricing actions.

    Answer

    CFO Jamie Pierson directed her to a competitive analysis on page 28 of the presentation, highlighting the significant margin improvement opportunity in the Expedited Freight segment, suggesting it could reach market-level margins of 18-20% over the next couple of years. President, CEO & Director Shawn Stewart added that the focus is on fine-tuning the organization for leanness and operational quality. Mr. Pierson also emphasized that achieving operating leverage by growing revenue without increasing SG&A is the key to closing the gap.

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    Stephanie Benjamin Moore's questions to Forward Air Corp (FWRD) leadership • Q1 2025

    Question

    Stephanie Benjamin Moore from Jefferies inquired about the pricing performance run-rate in the Expedited segment following recent corrective actions and asked about margin expectations and the path to closing the profitability gap with LTL peers.

    Answer

    CEO Shawn Stewart noted that the full impact of pricing actions, finalized in February, was only partially felt in Q1. CFO Jamie Pierson added that year-over-year comps should be favorable. Both executives stated that the path to higher margins, comparable to peers and historical levels, now depends on leveraging the network's excess capacity by adding appropriately priced volume. Stewart concluded, 'We just got to grow.'

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    Stephanie Benjamin Moore's questions to Brightview Holdings Inc (BV) leadership

    Stephanie Benjamin Moore's questions to Brightview Holdings Inc (BV) leadership • Q3 2025

    Question

    Stephanie Moore of Jefferies inquired about the current labor environment, asking for details on labor availability, costs, and any real-time trends the company is managing.

    Answer

    President and CEO Dale Asplund explained that reducing employee turnover by 40% has yielded $10-12 million in annual savings on hiring and onboarding, which has been reinvested into frontline employees through benefits like PTO and guaranteed hours. EVP & CFO Brett Urban added that while nominal wage increases are at the low end of the typical 3-5% range, the overall investment in employees has improved retention and is a key part of their strategy.

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    Stephanie Benjamin Moore's questions to RXO Inc (RXO) leadership

    Stephanie Benjamin Moore's questions to RXO Inc (RXO) leadership • Q2 2025

    Question

    Stephanie Moore questioned the underlying freight market assumptions for Q3, particularly for the automotive sector, and asked about the company's ability to outperform normal seasonality from Q3 to Q4.

    Answer

    CSO Jared Weisfeld stated the Q3 outlook assumes a continued soft freight market with persistent automotive headwinds. He noted that improvements in purchased transportation are helping the company outperform typical seasonality. For Q4, he expects sequential EBITDA growth, supported by ongoing business improvements, but cautioned that the magnitude depends on peak season consumer demand.

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    Stephanie Benjamin Moore's questions to GXO Logistics Inc (GXO) leadership

    Stephanie Benjamin Moore's questions to GXO Logistics Inc (GXO) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies inquired about the key drivers behind the acceleration in organic growth during the second quarter, asking for a breakdown by geography and market, and also touched upon the outlook for the upcoming peak season.

    Answer

    CEO Malcolm Wilson attributed the growth to improved volumes across all regions, with North America showing particular strength due to a favorable customer mix in aerospace and technology. He noted that inventory levels have normalized and that Q3 trends remain consistent. Wilson expressed strong confidence in the holiday season based on early customer commitments but emphasized that the company is maintaining a conservative full-year outlook to be prudent.

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    Stephanie Benjamin Moore's questions to UL Solutions Inc (ULS) leadership

    Stephanie Benjamin Moore's questions to UL Solutions Inc (ULS) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies asked for perspective on the data center growth megatrend relative to others and questioned how UL Solutions plans to capitalize on it through capital allocation, such as lab investments or M&A.

    Answer

    President & CEO Jennifer Scanlon described the data center trend as a confluence of electrification, sustainability, and digitalization, highlighting the massive projected growth in energy consumption. She confirmed the company is evaluating both incremental lab capacity investments for new standards and potential M&A or partnerships to deepen relationships with key stakeholders in the data center ecosystem.

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    Stephanie Benjamin Moore's questions to Casella Waste Systems Inc (CWST) leadership

    Stephanie Benjamin Moore's questions to Casella Waste Systems Inc (CWST) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies asked if a potentially more favorable administration for M&A would alter Casella's acquisition strategy and requested an update on the McKean landfill's progress and investment timeline.

    Answer

    Chairman & CEO John Casella responded that their M&A strategy remains unchanged, focusing on tuck-ins and new platforms on the East Coast, though he noted tax benefits are positive. President Edmond Coletta detailed that the McKean landfill is building a new transfer facility, expected to be complete in Q1 2026, which will allow it to accept more waste types and drive volume growth. EVP & CFO Bradford Helgeson confirmed this new investment is factored into the updated cash flow guidance.

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    Stephanie Benjamin Moore's questions to Casella Waste Systems Inc (CWST) leadership • Q2 2025

    Question

    Stephanie Moore posed a high-level question on whether a more favorable M&A environment under the current administration would alter Casella's acquisition strategy. She also requested an update on the McKean landfill's development and its expected impact over the next two years.

    Answer

    CEO John Casella stated their M&A strategy remains unchanged, focusing on tuck-ins and new platforms on the Eastern Seaboard, though he noted tax law changes are very positive for M&A. President Edmond Coletta detailed that the McKean landfill is getting a new transfer building, expected to be complete in Q1 2026, which will expand its capabilities and allow it to be a positive volume contributor through 2026.

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    Stephanie Benjamin Moore's questions to Bright Horizons Family Solutions Inc (BFAM) leadership

    Stephanie Benjamin Moore's questions to Bright Horizons Family Solutions Inc (BFAM) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies inquired about the long-term full-service margin trajectory, asking if any structural barriers would prevent it from returning to pre-COVID levels of 9-10%. She also asked for an outlook on reaching targeted overall enrollment levels.

    Answer

    Chief Financial Officer Elizabeth Boland stated there are no structural reasons preventing a return to 9-10% margins. She explained that over half the centers are already at or above pre-COVID profitability. The main drag is the 10% of centers in the sub-40% occupancy cohort, and progress depends on improving or rationalizing this group. She expects the majority of the portfolio to be back to pre-COVID levels in the next year or two, excluding that bottom cohort.

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    Stephanie Benjamin Moore's questions to GFL Environmental Inc (GFL) leadership

    Stephanie Benjamin Moore's questions to GFL Environmental Inc (GFL) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies inquired about the M&A pipeline's focus on tuck-in acquisitions versus new markets and the visibility for deals in the second half of the year. She also asked for details on the drivers of the strong volume performance despite a weak industrial economy.

    Answer

    Founder, Chairman, President & CEO Patrick Dovigi stated the M&A focus remains on densifying existing markets and that GFL is on track to meet its capital deployment targets, setting up strong rollover growth for 2026. Executive VP & CFO Luke Pelosi attributed strong volume to strategic market selection in high-growth areas like the U.S. Southeast and benefits from EPR-related investments in Canada.

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    Stephanie Benjamin Moore's questions to GFL Environmental Inc (GFL) leadership • Q4 2024

    Question

    On behalf of Stephanie Moore, her associate asked about the remaining steps to achieve an investment-grade credit rating and for details on pricing (open vs. restricted book) and volume expectations (shedding vs. specialty waste).

    Answer

    CEO Patrick Dovigi stated that achieving an investment-grade rating is up to the agencies (Moody's and S&P), who typically like to see performance roll through for a 12-month period, but he expects significant upgrades in the interim. Executive Luke Pelosi noted that collection pricing is still strong at 6%+, and post-collection pricing has a new floor in the mid-single digits. He added that intentional volume shedding is largely complete, and the guide includes a 50-basis-point margin drag from conservative special waste assumptions, which could be an area of upside.

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    Stephanie Benjamin Moore's questions to APi Group Corp (APG) leadership

    Stephanie Benjamin Moore's questions to APi Group Corp (APG) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies asked for a breakdown of the margin performance in the quarter and an update on the systems and business enablement investments discussed at the Analyst Day.

    Answer

    EVP & CFO David Jackola detailed that margin performance was driven by strong, accretive pricing in service and good fixed-cost leverage, partially offset by some margin erosion from rising material costs. He confirmed good progress on the systems investments, emphasizing that the project team is executing well and incorporating feedback from field leaders.

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    Stephanie Benjamin Moore's questions to Canadian Pacific Kansas City Ltd (CP) leadership

    Stephanie Benjamin Moore's questions to Canadian Pacific Kansas City Ltd (CP) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies asked if the STB would apply a similar 'protecting competition, not competitors' stance as in the CPKC deal and questioned how existing gateways would be preserved under a potential transcontinental merger.

    Answer

    CEO Keith Creel highlighted a critical distinction: the rules governing CPKC's merger required only 'protecting' competition, whereas the new 2001 rules applicable to any future merger mandate that the applicants must 'enhance' competition. He stressed this is a materially different and higher standard. Any remedy for affected customers must meet this 'enhance' test, not merely preserve the status quo, a fact he said the STB will want to get right given the potential for triggering industry-wide consolidation.

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    Stephanie Benjamin Moore's questions to Old Dominion Freight Line Inc (ODFL) leadership

    Stephanie Benjamin Moore's questions to Old Dominion Freight Line Inc (ODFL) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies Financial Group Inc. inquired about the potential impact of a transcontinental railroad merger on the LTL industry.

    Answer

    EVP & CFO Adam Satterfield stated that he does not expect any material impact on the LTL industry from such a deal. He views it as an event on the 'other end of the supply chain' that is unlikely to have a direct, correlated effect on Old Dominion's business levels.

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    Stephanie Benjamin Moore's questions to Old Dominion Freight Line Inc (ODFL) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies asked for Old Dominion's perspective on how potential transcontinental railroad mergers could impact the LTL industry.

    Answer

    EVP & CFO Adam Satterfield stated that he does not expect any material impact on the LTL industry from potential railroad mergers. He views it as an issue for 'the other end of the supply chain' and noted that historically, changes in the rail industry have not shown a correlation to Old Dominion's business levels.

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    Stephanie Benjamin Moore's questions to Old Dominion Freight Line Inc (ODFL) leadership • Q4 2024

    Question

    Representing Stephanie Moore, Joe Hafling asked about Old Dominion's network positioning for nearshoring trends and whether the company has any appetite for M&A.

    Answer

    CFO Adam Satterfield confirmed that M&A is not a priority, as the company is focused on its successful organic growth strategy. He affirmed that ODFL's extensive 261-center network is ideally positioned to capture both inbound and outbound freight opportunities arising from any increase in manufacturing in the U.S., Canada, or Mexico.

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    Stephanie Benjamin Moore's questions to ArcBest Corp (ARCB) leadership

    Stephanie Benjamin Moore's questions to ArcBest Corp (ARCB) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies asked for a breakdown of cost factors in Q2, how staffing is being managed amid volume growth, and the outlook for labor costs in Q3, noting the operating ratio improvement was at the lower end of the historical range.

    Answer

    Matt Godfrey, President of ABF Freight, detailed how the company manages labor and outside resources to optimize service, leading to improved cost per shipment despite volume growth. CFO Matt Beasley added that while costs rose to serve new business, execution was efficient. He also highlighted a year-over-year increase of approximately $3 million in workers' compensation costs that impacted the quarter's results.

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    Stephanie Benjamin Moore's questions to ArcBest Corp (ARCB) leadership • Q1 2025

    Question

    Stephanie Moore asked a high-level question about the strategic levers ArcBest can pull to navigate a potential 'stagflation' environment of persistent inflation and weaker macro conditions.

    Answer

    Chairman and CEO Judy McReynolds highlighted cost certainty from the union labor contract. President Seth Runser added that the company views weak markets as a growth opportunity and is leveraging a multi-year efficiency plan, technology like AI, and strategic investments to control costs and scale effectively, pointing to a 24% productivity gain in Asset-Light operations.

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    Stephanie Benjamin Moore's questions to ArcBest Corp (ARCB) leadership • Q4 2024

    Question

    Joe Hafling, on behalf of Stephanie Moore, asked what gives ArcBest confidence in its ability to achieve outsized growth in a housing and construction recovery and what is specifically driving the 55% growth in its sales pipeline.

    Answer

    President Seth Runser stated that ArcBest's long-term focus on service, efficiency gains, and recent organizational changes will allow them to execute faster and capture growth. He noted that customers will seek capacity and reliable partners as the market turns. Regarding the pipeline, he explained the 55% growth is a lead indicator of future potential, showing that customers are actively seeking partners to navigate market disruptions, and reflects strong execution by the sales team.

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    Stephanie Benjamin Moore's questions to Avis Budget Group Inc (CAR) leadership

    Stephanie Benjamin Moore's questions to Avis Budget Group Inc (CAR) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies asked how Avis measures the success of its new structural growth initiatives and requested color on the customer conversion and labor cost implications of the Avis First service based on early pilots.

    Answer

    CEO Brian Choi outlined a three-part framework for measuring success: driving top-line growth, maintaining discipline on free cash flow generation, and enhancing the customer experience. For Avis First, he noted it was too early to share conversion data but emphasized the service is priced to be margin-accretive from day one. The goal is to make the upgrade accessible (e.g., $10/day) while providing a significant RPD lift, with the main constraint being the ability to scale the premium experience without compromising quality.

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    Stephanie Benjamin Moore's questions to Avis Budget Group Inc (CAR) leadership • Q1 2025

    Question

    Stephanie Moore asked for an assessment of the current competitive landscape in the Americas and inquired about the levers available to offset potentially higher new vehicle acquisition costs in the future.

    Answer

    CEO Joseph Ferraro stated that while the environment remains highly competitive, he has not observed any significant changes in industry dynamics. He emphasized that focusing on internal execution is paramount. To offset higher vehicle costs, Ferraro highlighted improving vehicle utilization through technology to create more rentable days, which lessens the dependency on new car purchases, and using advanced modeling to optimize the total cost of ownership across various manufacturers.

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    Stephanie Benjamin Moore's questions to Waste Management Inc (WM) leadership

    Stephanie Benjamin Moore's questions to Waste Management Inc (WM) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies asked for a breakdown of the puts and takes affecting normal margin seasonality in the second half and requested an update on the M&A environment and pipeline.

    Answer

    EVP & CFO Devina Rankin explained that the typical H1 to H2 margin step-up will be slightly muted in C&D due to strong Q2 landfill volumes but will be aided by a lessening margin drag from the healthcare business and benefits from lower recycling commodity prices. President & COO John Morris confirmed a strong M&A pipeline with over $500 million expected for the year, including one sizable deal anticipated to close in H2.

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    Stephanie Benjamin Moore's questions to Waste Management Inc (WM) leadership • Q3 2024

    Question

    Stephanie Moore asked for a quantification of the margin improvement at upgraded recycling facilities and the company's OCC pricing assumption for the fourth quarter.

    Answer

    EVP & CFO Devina Rankin quantified the impact of automation as a roughly 10 percentage point lift in the margin of the recycling business. SVP & Chief Sustainability Officer Tara Hemmer stated the Q4 guidance assumes a blended commodity basket price of $85 per ton.

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    Stephanie Benjamin Moore's questions to Union Pacific Corp (UNP) leadership

    Stephanie Benjamin Moore's questions to Union Pacific Corp (UNP) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies asked for insights into the sustainability of the company's cost performance into the second half of the year, requesting details on any puts and takes that could affect results and the path to hitting full-year targets.

    Answer

    EVP of Operations Eric Gehringer stated the game plan remains focused on executing against challenging goals and finding new efficiencies in areas like terminal dwell and locomotive productivity. EVP of Marketing & Sales Kenny Rocker highlighted expected strength in coal and new business wins. CFO Jennifer Hamann noted the one-time labor expense from Q2 will not repeat, but reminded that volume cadence will be unusual with expected sequential declines due to tough international intermodal comps.

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    Stephanie Benjamin Moore's questions to Robert Half Inc (RHI) leadership

    Stephanie Benjamin Moore's questions to Robert Half Inc (RHI) leadership • Q2 2025

    Question

    Stephanie Moore asked how Robert Half is positioned to gain market share when the economic environment improves, particularly given its technology investments and the prolonged sluggishness impacting smaller competitors.

    Answer

    President & CEO M. Keith Waddell asserted that Robert Half is better positioned than ever to take share. He cited the company's AI-powered matching technology and its bench of full-time engagement professionals as key differentiators that smaller, regional competitors cannot match, allowing them to provide higher quality candidates and jobs.

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    Stephanie Benjamin Moore's questions to Robert Half Inc (RHI) leadership • Q3 2024

    Question

    Stephanie Moore asked about the specific drivers giving management confidence in reaching new peak margins in the next recovery cycle and inquired about any potential for gross margin pressure.

    Answer

    CEO M. Waddell cited three key drivers for future margin expansion: the retention of top-performing recruiters, productivity gains from technology investments, and the strong, market-share-gaining performance of Protiviti. He stated that the biggest upside for gross margin is a continued favorable mix shift toward higher-skilled, higher-margin placements, rather than any anticipated pressure.

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    Stephanie Benjamin Moore's questions to CSX Corp (CSX) leadership

    Stephanie Benjamin Moore's questions to CSX Corp (CSX) leadership • Q2 2025

    Question

    Stephanie Moore from Jefferies LLC requested more details on the recent management reorganization, asking about the drivers behind the decision and its strategic goals, such as capturing new business or improving customer responsiveness.

    Answer

    President & CEO Joseph Hinrichs explained the reorganization was a proactive measure initiated months ago in response to revenue pressures. The goal was to drive approximately 5% efficiency by reprioritizing resources, particularly in engineering and technology, as part of a broader, disciplined approach to cost management.

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    Stephanie Benjamin Moore's questions to Canadian National Railway Co (CNI) leadership

    Stephanie Benjamin Moore's questions to Canadian National Railway Co (CNI) leadership • Q2 2025

    Question

    Stephanie Moore asked about the expected cadence of operating ratio improvement in the second half of the year, given the numerous moving parts in the outlook.

    Answer

    CEO Tracy Robinson explained that the cadence of margin improvement is difficult to predict as it will depend on the timing and mix of returning volumes. She emphasized the team's focus on being nimble, adjusting resources quickly to both downside and upside scenarios, which will ultimately determine the margin progression through the second half.

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    Stephanie Benjamin Moore's questions to Canadian National Railway Co (CNI) leadership • Q4 2024

    Question

    Joe Hain, on for Stephanie Moore, asked for an update on the Falcon Premium intermodal service, specifically regarding customer acceptance and whether demand has met initial expectations.

    Answer

    Chief Commercial Officer Remi Lalonde reported that the service is performing well operationally. However, he noted that the northbound market from Mexico is highly competitive against established trucking lanes. He expects continued incremental growth but acknowledged it is a tough market to penetrate.

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    Stephanie Benjamin Moore's questions to Cintas Corp (CTAS) leadership

    Stephanie Benjamin Moore's questions to Cintas Corp (CTAS) leadership • Q4 2025

    Question

    Stephanie Moore of Jefferies inquired about any areas of strength or weakness across Cintas's end markets, particularly manufacturing, and asked about the potential for M&A outside of the company's core areas.

    Answer

    President & CEO Todd Schneider reported no significant weakness across the company's broad customer base, though he noted goods-producing customers face more pressure than service-providers. On M&A, he confirmed Cintas remains acquisitive within all three of its route-based businesses and sees no need to look externally, given the significant growth opportunities that remain in its current markets.

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    Stephanie Benjamin Moore's questions to Cintas Corp (CTAS) leadership • Q4 2025

    Question

    Stephanie Moore from Jefferies asked about any signs of weakness or strength in specific end markets, such as manufacturing, and inquired if Cintas would consider M&A outside of its core business areas.

    Answer

    President & CEO Todd Schneider reported no real weakness across the company's broad customer base, though he noted goods-producing customers face more pressure than those in the services sector. Regarding M&A, he stated that Cintas is acquisitive in all three of its route-based businesses and sees no need to expand into new areas, given the significant untapped market opportunity that already exists.

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    Stephanie Benjamin Moore's questions to ManpowerGroup Inc (MAN) leadership

    Stephanie Benjamin Moore's questions to ManpowerGroup Inc (MAN) leadership • Q2 2025

    Question

    Stephanie Moore of Jefferies asked about how permanent placement activity trended during the quarter and what the expectations are for the third quarter, particularly in the U.S.

    Answer

    EVP & CFO Jack McGinnis stated that permanent placement activity was relatively stable, representing 15.3% of gross profit, in line with expectations after a reset in Q1. He noted that the U.S. saw flattish perm revenue, which is a sign of stabilization. The company anticipates this stability at current lower levels will continue into the third quarter.

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    Stephanie Benjamin Moore's questions to First Advantage Corp (FA) leadership

    Stephanie Benjamin Moore's questions to First Advantage Corp (FA) leadership • Q1 2025

    Question

    An associate for Stephanie Moore asked for more color on the increasing average deal size and the impact from Sterling, and also questioned if there was potential to raise the synergy target given the strong early progress.

    Answer

    CEO Scott Staples attributed larger deal sizes to increased 'package density' as clients focus on risk and compliance, noting that significant cross-sell opportunities into the Sterling base are just beginning. CFO Steven Marks stated that while they are pleased with actioning $37 million in run-rate synergies, they need to rebuild the synergy pipeline before considering an increase to the $60-$70 million target, though enhancing profitability remains a key focus.

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    Stephanie Benjamin Moore's questions to Vestis Corp (VSTS) leadership

    Stephanie Benjamin Moore's questions to Vestis Corp (VSTS) leadership • Q2 2025

    Question

    Stephanie Benjamin Moore asked about the sales playbook for winning new business, particularly the mix of wins from competitors versus first-time outsourcers, and also confirmed if key sales and operations leaders were still with the company.

    Answer

    Interim CEO Phillip Holloman explained that the sales strategy is effective, citing Q2 results where 44% of over 7,500 new accounts were non-programmers (first-time outsourcers) and 56% were taken from competitors. He emphasized that they win by providing the best possible service and sometimes on price. Holloman also confirmed that Head of Sales Pete Rego and COO Bill Seward remain with the company.

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    Stephanie Benjamin Moore's questions to Vestis Corp (VSTS) leadership • Q4 2024

    Question

    An analyst on behalf of Stephanie Moore asked about the deleveraging plans for 2025, the impact of the AR securitization, and the implied customer retention rate in the fiscal 2025 guidance.

    Answer

    CFO Rick Dillon confirmed that excess cash will continue to be used for deleveraging, noting a $233 million operating cash benefit from the AR securitization and an additional $35 million from a recent asset sale. CEO Kim Scott declined to provide a specific retention target for 2025 but expects continued improvement, highlighting the October rate of 93.7% as a strong start.

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    Stephanie Benjamin Moore's questions to Rollins Inc (ROL) leadership

    Stephanie Benjamin Moore's questions to Rollins Inc (ROL) leadership • Q4 2024

    Question

    Representing Stephanie Moore from Jefferies, Peter Sullivan asked about the strategy for new business wins, particularly the performance of digital versus traditional channels and any corresponding differences in customer retention. He also inquired about the labor environment, including technician turnover and the current hiring climate.

    Answer

    CFO Ken Krause explained that Rollins uses a multifaceted customer acquisition strategy and that while costs may vary by channel, customer retention is consistently healthy across all of them. CEO Jerry Gahlhoff described the 2024 hiring environment as favorable, allowing the company to be well-staffed. Krause added that improving retention among new employees (with tenure under six months) remains a key focus and opportunity.

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    Stephanie Benjamin Moore's questions to Rollins Inc (ROL) leadership • Q3 2024

    Question

    An analyst on behalf of Stephanie Moore asked for an update on the progress of SG&A modernization and cost-cutting initiatives.

    Answer

    EVP and CFO Kenneth Krause confirmed that the company continues to make good progress, noting that the administrative cost component continues to improve as a percentage of sales. He expressed satisfaction with the returns generated from the restructuring efforts initiated over a year ago.

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    Stephanie Benjamin Moore's questions to CH Robinson Worldwide Inc (CHRW) leadership

    Stephanie Benjamin Moore's questions to CH Robinson Worldwide Inc (CHRW) leadership • Q3 2024

    Question

    Stephanie Moore asked about the company's playbook to maintain momentum and drive growth if the anticipated demand inflection does not materialize for much of the next year.

    Answer

    Michael Zechmeister, President of NAST, responded that the playbook is to "control what we can control" by executing the operating model, maintaining pricing discipline, and leveraging their people and technology to outperform the market. CEO Dave Bozeman added that the company's strong balance sheet allows for continued investment through a prolonged downcycle, ensuring they are positioned for strength when the market eventually rebounds.

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    Stephanie Benjamin Moore's questions to Landstar System Inc (LSTR) leadership

    Stephanie Benjamin Moore's questions to Landstar System Inc (LSTR) leadership • Q3 2024

    Question

    Stephanie Moore of Jefferies asked about capital allocation priorities, noting the slowdown in share buybacks in Q3, and inquired about any updated thoughts on potential M&A given the market environment.

    Answer

    CEO Frank Lonegro reiterated that core business investment in technology and equipment remains a priority. He explained that the Q3 buyback pace was slower because there were fewer opportunistic moments to repurchase shares at favorable prices due to lower stock volatility. On M&A, Lonegro stated that while the uniqueness of Landstar's model creates a narrow set of suitable targets, the company has begun internal discussions and would be open to an acquisition if a seamless fit emerged.

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