Sterling Auty's questions to MASTERBEEF (MB) leadership • Q3 2018
Question
Sterling Auty of JPMorgan Chase & Co. focused on the dollar-based net expansion rate of 101%, noting a declining trend even before the Booker acquisition's impact. He asked about the drivers of this decline on the core MINDBODY platform and whether the subscriber count miss was due to sales execution or higher churn.
Answer
CEO Rick Stollmeyer attributed the expansion rate trend to the deprecation of lower-tier legacy software, while stating the rate for higher-priced tiers is stronger than ever. He confirmed the subscriber miss was due to sales execution challenges in closing new deals, particularly for the new beauty and wellness team, and not a churn issue, citing churn was at a seven-quarter low. CFO & COO Brett White added that a 1% FX headwind and Booker's sub-100% rate also impacted the metric.