Stephen Baxter's questions to Elevance Health (ELV) leadership • Q3 2025
Question
Stephen Baxter inquired about the several hundred million dollars of investment spending flagged for 2026, asking about its materiality, whether it is transitory, and its influence on the ability to grow earnings in 2027.
Answer
Mark Kaye (CFO and EVP, Elevance Health) quantified discrete investments for 2026 at approximately $1 of EPS, focusing on technology adoption (AI in clinical workflows, automation), Carelon investments (scaling client onboarding, pharmacy capabilities), and operational/quality initiatives (STAR ratings, member engagement). Gail Boudreaux (President and CEO, Elevance Health) emphasized AI as a strategic enabler, detailing its use for members (Sydney's personalized match), customer service (first contact resolution), and providers (Health OS reducing prior authorizations and denials). She stated these are front-loaded investments expected to create leverage and support long-term growth.