Stephen Sheldon's questions to Alarm.com Holdings Inc (ALRM) leadership • Q4 2024
Question
Stephen Sheldon asked about the strategy for expanding the international service provider base and its impact on growth. He also inquired about the ARPU expansion opportunity in the core residential business for 2025 and 2026.
Answer
CEO Stephen Trundle stated that international growth is expected to outpace the rest of the business. The strategy is shifting from focusing only on large 'whale' partners to also building out a 'long tail' of regional and local providers, similar to the North American model. Regarding residential ARPU, he noted that while the large installed base makes the average hard to move, new subscribers are adopting a richer mix of services like video, which lifts ARPU on new installs. This trend, along with new RVM offerings, should provide a long-term tailwind.