Question · Q3 2026
Steven Ramsey asked about competitor capacity reductions in the traditional moving and U-Box space, U-Haul's dealer expansion strategy, and how these position the company for future performance. He also inquired if expense management efforts need to intensify or if the current structure is awaiting volume recovery. Finally, he sought clarification on U-Box warehouse construction in major markets and usage in established metros, aiming to understand potential upside.
Answer
Joe Shoen (Chairman, U-Haul Holding Company) indicated that competitors like Penske and Budget are reducing fleet and outlets, positioning U-Haul to meet future demand with its dominant 24,000+ outlets. He also discussed internal fleet rebalancing challenges due to supply chain disruptions and government electrification mandates, which led to massive price increases and vehicle allocation issues from manufacturers. He stated he is actively pushing budget adherence to improve results, noting repair costs are under control, but personnel costs are rising due to increased cost of living and minimum wage hikes, potentially leading to adjusted store hours and a need to boost productivity through self-storage and U-Box expansion. Joe Shoen confirmed U-Haul owns property and is in various stages of development for U-Box warehouses in underserved metro areas, despite bureaucratic delays. Samuel Shoen (CEO, U-Haul Holding Company) highlighted U-Box's competitive advantages in metros, such as container size fitting apartment parking spots and trailer delivery for street parking. Jason Berg (CFO, U-Haul Holding Company) clarified that U-Box is already available in these markets, but U-Haul aims to improve access.
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