Question · Q3 2026
Steven Valiquette asked about any learnings for Veeva from the 'customer-specific factors' driving some Vault CRM top 20 decisions, particularly regarding product design, pricing, or go-to-market strategy.
Answer
Peter Gassner (CEO) stated that while some customers chose to 'try something new,' there were no specific learnings that would change product design or pricing. He noted that the distraction of reselling top 20 customers is largely over, and the team is now excited about the future of Vault CRM with AI, which will be significantly different from past versions.
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