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    Susan Zhang • CICC

    Susan Zhang's questions to BingEx Ltd (FLX) leadership

    Susan Zhang's questions to BingEx Ltd (FLX) leadership • Q1 2025

    Question

    Susan Zhang of CICC asked about the spillover effects from intense competition in on-demand retail on FlashEx's B2B and B2C businesses, and also inquired about changes to rider incentives since the start of the year.

    Answer

    Executive Peng Xue explained that the impact from broader market competition is limited due to FlashEx's differentiated focus on high-value, time-sensitive deliveries for both B2B and B2C clients. Regarding riders, he detailed increased investment in their well-being, including enhanced rewards, career development opportunities, and participation in a government-led pilot program for occupational injury protection, funded on a per-order basis.

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    Susan Zhang's questions to BingEx Ltd (FLX) leadership • Q4 2024

    Question

    Susan Zhang from CICC posed three questions concerning the 2025 outlook for industry demand, the current competitive landscape, and FlashEx's position on providing social insurance for its riders.

    Answer

    Executive Peng Xue (Adam) addressed all three points. He stated that demand growth remains resilient, driven by policy support and e-commerce penetration, with consumers increasingly prioritizing service quality. On competition, he acknowledged it will persist but believes FlashEx's focus on quality and digital operations provides a key advantage. Regarding rider welfare, he affirmed its importance, detailing initiatives like 'riders' homes', energy stations, safety training, and participation in government occupational injury insurance trials.

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