Tariq Ali's questions to Ryerson Holding Corp (RYI) leadership • Q4 2024
Question
Tariq Ali inquired about the progress of the new ERP system, its effectiveness in handling customer order complexity, and the process for monitoring feedback from branch-level employees.
Answer
President and CEO Edward Lehner acknowledged that the ERP conversion was very difficult but stated that the company is through the hardest part. He noted that operations have normalized at converted service centers, and key metrics like on-time delivery, lead times, and customer experience are improving and returning to standard, indicating the system's effectiveness.