Thomas Blakey's questions to Zoom Communications (ZM) leadership • Q2 2026
Question
Thomas Blakey of Cantor Fitzgerald asked for color on the sequential momentum in the CCaaS business and whether the combined strength of CCaaS and Zoom Phone could push the net dollar retention rate above 100% in the future.
Answer
CFO Michelle Chang reiterated high double-digit growth for Contact Center and mid-teens growth for Zoom Phone but did not provide forward-looking product guidance. She emphasized that Zoom Phone is increasingly a gateway to larger platform deals, especially for Contact Center, and noted that AI adoption within Phone is strong, with monthly active users up over 30% quarter-over-quarter.