Question · Q3 2025
Thomas Chong at Jefferies inquired about JD.com's ecosystem development, including the growth in the number of 3P merchants and their contribution, along with expectations for the next few quarters. He also asked for an outlook on the company's profitability and margin performance over the next few years.
Answer
CFO Ian Shan reported significant progress in ecosystem development, with active merchant numbers growing over 200% year-on-year in Q3, including top-tier and industrial belt merchants, and a large number of quality restaurant merchants from food delivery. He noted that 3P user growth outpaced total user growth (over 50% year-on-year) and commission/advertising revenues accelerated to 24% year-on-year. Ian Shan outlined plans to further explore industrial belts, expand the food delivery merchant base, strengthen platform infrastructure, optimize merchant rules, and enhance user mind share for 3P offerings. Regarding profitability and margin, he reiterated confidence in JD Retail's long-term margin trajectory, driven by platform ecosystem growth (commission/advertising), supply chain advantages, scale effect, and improved operating efficiency. He highlighted JD Retail's gross margin expansion for 14 consecutive quarters and potential for supermarket and electronics/home appliances margins. Ian Shan also stated that investments in new businesses (food delivery, international, Jingxi) are centered around supply chain capabilities, aiming for improved operating efficiency and profitability across the broader ecosystem, with the high single-digit long-term margin target remaining unchanged.