Timothy Horan's questions to Nice Ltd (NICE) leadership • Q2 2025
Question
Timothy Horan sought clarification on the amount of product revenue pulled forward into Q2 and the gross margin outlook. He also asked which AI products are seeing the most adoption and what the overall impact on ARPU has been.
Answer
CFO Beth Gaspich confirmed a pull-forward of $13-$14 million in product revenue from Q3 to Q2 and reiterated that cloud gross margin should stay in the 69-70% range near-term. CEO Scott Russell highlighted strong momentum across the AI portfolio, noting a six-fold year-over-year increase in Copilot deals. He stated that AI adoption is incremental and has not led to ARPU erosion, as the platform's overall value continues to increase.