Timothy Horan's questions to NICE (NICE) leadership • Q2 2025
Question
Timothy Horan sought clarification on the size of the product revenue pull-forward, the stability of gross margins, trends in AI adoption, and the resulting impact on Average Revenue Per User (ARPU).
Answer
CFO Beth Gaspich quantified the product revenue pulled from Q3 into Q2 at approximately $13-14 million and projected the cloud gross margin would remain in the 69-70% range in the near term. CEO Scott Russell highlighted strong AI adoption, including a six-fold increase in Copilot deals, and stated that there has been no negative impact on ARPU. He noted that AI capabilities are monetized as incremental, value-add solutions.