Timothy Moore's questions to ITI leadership • Q3 2024
Question
Inquired if slower customer conversion is due to selling larger, more complex orders; asked about the progress in hiring internal consultants versus using subcontractors; and questioned if the M&A focus would remain on the US.
Answer
The company confirmed that as they pursue larger, more complex deals, the evaluation process is extended. Hiring internal consultants is an ongoing effort for the next 2-4 quarters, but the most significant services margin improvement will come from scaling SaaS and DaaS revenue. The M&A focus remains on North America, where the opportunity is most substantial.