Tom Wadewitz's questions to RXO Inc (RXO) leadership • Q2 2025
Question
Tom Wadewitz inquired about the weakness in truckload volumes, specifically asking for details on the strategy of "optimizing price, volume, and service" and whether this was related to improving the Coyote book of business.
Answer
Chairman and CEO Drew Wilkerson explained that the volume decline was partly due to automotive weakness and a deliberate, customer-by-customer effort to align on strategic lanes, which improved gross profit per load by 7% sequentially. He stated this process, tied to the recent bid season, is now largely complete and emphasized that the focus on improvement is company-wide, not exclusive to Coyote, while noting high retention among top customers.