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    Toni KaplanMorgan Stanley

    Toni Kaplan's questions to Republic Services Inc (RSG) leadership

    Toni Kaplan's questions to Republic Services Inc (RSG) leadership •

    Question

    Toni Kaplan of Morgan Stanley asked about the drivers of the strong C&D landfill volumes and whether the current labor disruptions are viewed as a contained issue or a broader industry-wide cost concern.

    Answer

    CFO Brian Delghiaccio attributed the strong C&D landfill volumes entirely to event-driven hurricane cleanup activities, noting that broader construction activity, reflected in large container volumes, remains negative. CEO Jon Vander Ark stated that the labor disruptions are considered contained and specific, not an industry-wide issue, as the company negotiates contracts locally and feels confident in its current cost position.

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    Toni Kaplan's questions to Republic Services Inc (RSG) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley asked about the strong C&D landfill volumes, questioning if it was due to geographic advantages or market share gains. She also asked if the current labor disruptions are specific issues or indicative of a broader industry cost trend.

    Answer

    CFO Brian Delghiaccio clarified that the strong C&D volume was entirely due to event-driven hurricane cleanup activity, not broad construction market strength, which remains negative. CEO Jon Vander Ark added that landfill proximity is key in these events. On labor, Vander Ark stated the issues are contained and specific, as Republic has local contracts, not a national one, and the company feels comfortable with its current cost position.

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    Toni Kaplan's questions to Republic Services Inc (RSG) leadership • Q1 2025

    Question

    Toni Kaplan questioned why the strong Q1 margin expansion is expected to moderate to meet the full-year guide and asked about the timeline for the shedding of underperforming residential contracts.

    Answer

    CFO Brian DelGhiaccio explained that the price-to-cost spread is expected to modulate and the company faces tougher year-over-year comparisons in subsequent quarters. CEO Jon Vander Ark added that the residential volume shedding, driven by M&A integration and strategic pricing, may continue for a few more quarters as they focus on improving returns in the municipal market.

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    Toni Kaplan's questions to Republic Services Inc (RSG) leadership • Q3 2024

    Question

    Toni Kaplan from Morgan Stanley sought additional details on the drivers of core price deceleration in the quarter and inquired about the outlook for volume trends, especially in the cyclical special waste and construction sectors.

    Answer

    CFO Brian DelGhiaccio attributed the price deceleration to the anniversarying of new fees and a sequential step-down in restricted pricing, which was expected. CEO Jon Vander Ark noted a flat to slightly negative demand environment driven by cyclical softness but expressed optimism for construction and special waste recovery in the coming 3 to 12 months, citing pent-up demand and a strong project pipeline.

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    Toni Kaplan's questions to Kindercare Learning Companies Inc (KLC) leadership

    Toni Kaplan's questions to Kindercare Learning Companies Inc (KLC) leadership • Q2 2025

    Question

    Toni Kaplan from Morgan Stanley inquired about the drivers behind the worsening enrollment trends, specifically asking if the issue was sudden and localized, and questioned the company's strategy regarding the closure of underperforming centers.

    Answer

    CEO Paul Thompson clarified that the enrollment softening was observed in June during the summer transition and was localized, equating to a decline of one to two children per center. He highlighted that the lowest-performing quintile of centers actually saw occupancy improvement. CFO Tony Amandy affirmed that the strategy for center closures remains unchanged, involving individual assessments based on performance and lease renewals, with a general target of closing about 1% of the portfolio annually.

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    Toni Kaplan's questions to Kindercare Learning Companies Inc (KLC) leadership • Q1 2025

    Question

    Toni Kaplan inquired about the alternatives parents are using amid delayed enrollment decisions and asked about the historical resilience of the Champions after-school business during periods of economic uncertainty.

    Answer

    CEO Paul Thompson suggested that for infant care, parents may be taking longer parental leave, thus delaying enrollment. He emphasized that strong inquiry and tour levels indicate the demand is delayed, not lost. Regarding the Champions business, he explained its resilience stems from its lower weekly cost compared to full-time care, positioning it as an essential service for working parents.

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    Toni Kaplan's questions to Kindercare Learning Companies Inc (KLC) leadership • Q4 2024

    Question

    Toni Kaplan requested clarification on the percentage of revenue tied to federal government funding, specifically the CCDBG, and asked about the funding outlook for 2025. She also asked if the Champions and Creme brands receive government funds.

    Answer

    CEO Paul Thompson confirmed that the Child Care and Development Block Grant (CCDBG) represents about 35% of total revenue. He highlighted recent conversations with lawmakers and noted that both House and Senate budget recommendations include increases, indicating strong bipartisan support. He also clarified that government funding for the Champions program is minimal and is nearly zero for the Creme brand.

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    Toni Kaplan's questions to Kindercare Learning Companies Inc (KLC) leadership • Q3 2024

    Question

    Toni Kaplan inquired about the potential impact of the recent election and new administration on government expenditures for childcare, and asked for an update on initiatives to improve performance in underperforming centers.

    Answer

    CEO Paul Thompson expressed confidence in the durability of government support for childcare, citing its historical bipartisan growth. He noted that initiatives to improve underperforming centers include new digital tools rolled out in Q2 and Q3 to enhance operational consistency, which are expected to show greater impact in 2025.

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    Toni Kaplan's questions to Brightview Holdings Inc (BV) leadership

    Toni Kaplan's questions to Brightview Holdings Inc (BV) leadership • Q3 2025

    Question

    Toni Kaplan of Morgan Stanley questioned whether the demand headwinds were concentrated in specific customer end markets, such as HOAs or hotels. She also asked about the company's strategy for leveraging AI and technology for back-office and supply chain efficiencies.

    Answer

    President and CEO Dale Asplund clarified that headwinds were more market-driven than segment-specific, citing examples like HOAs in areas with high snow removal or insurance costs. Regarding technology, he acknowledged historical underinvestment and highlighted current investments in new HRIS and field service management platforms. These systems are key to leveraging data, improving efficiency, and moving non-value-added work from branches, contributing to the overall G&A savings strategy.

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    Toni Kaplan's questions to Brightview Holdings Inc (BV) leadership • Q2 2025

    Question

    Toni Kaplan asked about changing trends in client conversations and demand from early 2025 versus more recently, and requested more detail on what constitutes recurring versus discretionary ancillary services.

    Answer

    CEO Dale Asplund noted a shift in client tone from optimism early in the year to more hesitation in signing new work in April and May due to macro uncertainty, though the quote pipeline remains robust. CFO Brett Urban clarified that true discretionary enhancements represent only about 10% of revenue (ex-snow), with the majority of ancillary work like seasonal mulching and irrigation start-ups being part of their predictable, recurring revenue base.

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    Toni Kaplan's questions to Thomson Reuters Corp (TRI) leadership

    Toni Kaplan's questions to Thomson Reuters Corp (TRI) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley asked if the 22% of ACV from GenAI-enabled products could be broken down by business segment. She also inquired about what the company believes will unlock the significant AI opportunity in the Tax & Accounting space.

    Answer

    CEO Steve Hasker explained that the key driver for AI adoption in Tax & Accounting is the acute talent shortage in the profession, making technology essential for firms to manage rising workloads. CFO Michael Eastwood noted that while the GenAI-enabled ACV is not broken down externally, the Legal segment currently represents the larger portion due to Westlaw Precision's head start. However, he expects all segments to grow, with Legal remaining the largest portion over time due to its scale.

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    Toni Kaplan's questions to Thomson Reuters Corp (TRI) leadership • Q1 2025

    Question

    Toni Kaplan of Morgan Stanley inquired about the company's investment strategy in a potential economic slowdown and asked for an update on the demand and integration progress for the recently acquired Pagero business.

    Answer

    CFO Mike Eastwood stated that due to the business's resilience, he would not anticipate significant changes to strategic investments in a slowdown. CEO Steve Hasker added that their products' efficiency benefits could increase demand. Regarding Pagero, Hasker confirmed the integration is on track and demand is strong, driven by e-invoicing mandates, with future opportunities in Latin America and Southeast Asia.

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    Toni Kaplan's questions to Thomson Reuters Corp (TRI) leadership • Q2 2024

    Question

    Toni Kaplan of Morgan Stanley questioned the future investment plans for TR Ventures and the methodology for measuring its ROI. She also asked about the drivers behind the implied EBITDA margin deceleration in the second half of 2024.

    Answer

    CFO Mike Eastwood confirmed that Thomson Reuters is prepared to make additional investments in TR Ventures beyond 2024, applying rigorous financial and strategic metrics to measure ROI. Regarding the H2 margin, Eastwood explained the expected Q3 low point (34% margin) is due to a convergence of four factors: seasonally lower revenue, planned organic investments in innovation, inorganic integration costs for acquisitions like Pagero, and higher incentive compensation expense from strong revenue performance.

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    Toni Kaplan's questions to Aramark (ARMK) leadership

    Toni Kaplan's questions to Aramark (ARMK) leadership • Q3 2025

    Question

    Toni Kaplan of Morgan Stanley inquired about the progress in cross-selling between university and collegiate sports clients and asked about the Fenway Park labor dispute, specifically regarding automation's role and potential future labor issues.

    Answer

    CEO John Zillmer highlighted significant progress in collegiate sports, now serving 34 Division I stadiums by leveraging synergies between business lines. Regarding the Fenway labor issue, he stated that automation is aimed at improving fan experience, not reducing labor, and expressed confidence in resolving the negotiations.

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    Toni Kaplan's questions to Aramark (ARMK) leadership • Q2 2025

    Question

    Toni Kaplan requested more detail on the specific operating metrics and business verticals expected to drive the significant revenue acceleration in the second half of the year. She also asked about enrollment trends within Aramark's education portfolio.

    Answer

    CFO Jim Tarangelo highlighted expected acceleration from the base business in higher education, new business in corrections, and continued momentum in B&I, noting that the required new business wins are already secured. CEO John Zillmer added that Q4 pricing cycles in Education and Corrections will also be a factor. He expressed confidence in their education portfolio, stating they see strong enrollment and are not concerned about a potential 'enrollment cliff' affecting their accounts.

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    Toni Kaplan's questions to Aramark (ARMK) leadership • Q1 2025

    Question

    Toni Kaplan asked about the first-time outsourcing trend, questioning whether it has accelerated recently and what factors are driving its sustainability.

    Answer

    CEO John Zillmer responded that the level of first-time outsourcing is very similar to the prior year and remains a strong, supportive trend across various industries and geographies. He stated that Aramark does not see any signs of it slowing and views it as a continued tailwind for the balance of the year and into fiscal 2026.

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    Toni Kaplan's questions to Aramark (ARMK) leadership • Q4 2024

    Question

    Toni Kaplan asked for an update on the labor force and the price/cost spread outlook for fiscal 2025. She also inquired about the potential for industry consolidation and the current M&A environment.

    Answer

    CEO John Zillmer stated the company expects to fully recover food and labor inflation (4-5%) through normalized pricing (2-3%). CFO Jim Tarangelo added that lower agency costs also provide an offset. Regarding M&A, Zillmer said there are no major consolidation discussions ongoing and that future activity will likely be limited to smaller, regional players.

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    Toni Kaplan's questions to Gartner Inc (IT) leadership

    Toni Kaplan's questions to Gartner Inc (IT) leadership • Q2 2025

    Question

    Toni Kaplan asked about the most common client questions regarding AI, Gartner's differentiation against other AI tools, and for details on client feedback during renewals, particularly regarding seat reductions.

    Answer

    CEO & Chairman Eugene Hall detailed that Gartner assists clients with long-term 'mission-critical priorities,' a journey-based approach that commodity AI cannot replicate, leveraging vast proprietary data from over 500,000 annual client interactions. He also noted that a key trend in Q2 was the escalation of purchase decisions to the CFO or CEO due to cost-cutting pressures, especially in tariff-impacted industries, which extends sales cycles.

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    Toni Kaplan's questions to Gartner Inc (IT) leadership • Q1 2025

    Question

    Toni Kaplan asked for more detail on the full-year guidance, questioning if it reflects the entire first quarter's trends or is more weighted towards the recent slowdown. She also asked about trends in other government sectors and the potential for federal win-backs.

    Answer

    CFO Craig Safian confirmed the guidance incorporates the trends from the latter part of Q1, particularly March, which is the most significant month. CEO Gene Hall added that state, local, and international government segments are not experiencing similar issues and that Gartner is positioned to win back federal business over time due to its strong value proposition.

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    Toni Kaplan's questions to Gartner Inc (IT) leadership • Q4 2024

    Question

    Toni Kaplan asked for an update on the tech vendor business, questioning if its challenges are resolved and if accelerating growth should be expected. She also inquired about the share buyback strategy, given the conservative guidance assumption despite significant cash on the balance sheet.

    Answer

    Executive Eugene Hall confirmed the tech vendor market has recovered nicely and Gartner expects it to return to a more normalized state and continue accelerating over the next several quarters. CFO Craig Safian addressed the buyback, reaffirming their commitment to returning capital but emphasizing a philosophy of being 'price-sensitive, opportunistic, and disciplined.' He noted that market volatility should provide opportunities to be more aggressive than the baseline guidance suggests.

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    Toni Kaplan's questions to Gartner Inc (IT) leadership • Q3 2024

    Question

    Toni Kaplan inquired about client conversations regarding 2025 budgets and the selling environment, and also requested an update on sales force tenure, retention, and headcount levels.

    Answer

    CEO Gene Hall reported that clients are currently expecting 2025 to be a better year than 2024. He also stated that associate turnover is low and sales force tenure has been slowly rising, despite a recent acceleration in hiring which adds newer associates to the mix.

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    Toni Kaplan's questions to Bright Horizons Family Solutions Inc (BFAM) leadership

    Toni Kaplan's questions to Bright Horizons Family Solutions Inc (BFAM) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley asked for a breakdown of the drivers behind the strong full-service margin expansion, questioning the impact of closing underperforming centers versus the wage/price spread. She also inquired about the M&A pipeline and the reasons for a slower pace of acquisitions.

    Answer

    Chief Financial Officer Elizabeth Boland explained that the impact from center closures on margin expansion is minor. The primary drivers are enrollment growth and price-to-cost discipline, with wage increases running lower than price increases. She also noted the UK's recovery has reduced its drag on margins. Chief Executive Officer Stephen Kramer stated that for M&A, the company remains disciplined, seeking high-quality assets, and there is still a gap between seller expectations and what Bright Horizons considers a fair price.

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    Toni Kaplan's questions to Bright Horizons Family Solutions Inc (BFAM) leadership • Q1 2025

    Question

    Toni Kaplan asked about the rationale for slower industry-wide enrollment, questioning a potential pricing element, and inquired about the drivers of strong Q1 backup care margins and why the full-year guide was not raised.

    Answer

    CEO Stephen Kramer attributed slower new enrollment to post-COVID family dynamics and job uncertainty rather than pricing, citing strong retention among existing families. CFO Elizabeth Boland explained that strong Q1 backup margins were due to a favorable service mix and cost management. The full-year guide was maintained because the usage mix is expected to change during the high-season summer months.

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    Toni Kaplan's questions to Bright Horizons Family Solutions Inc (BFAM) leadership • Q4 2024

    Question

    Toni Kaplan asked for reasons behind the recent low single-digit enrollment growth compared to higher rates seen earlier in the post-COVID recovery. She also inquired about the financial profile of in-home care within the Backup Care segment.

    Answer

    CFO Elizabeth Boland explained that top-performing centers are already over 80% occupied with little room to grow, concentrating the growth opportunity in the middle and bottom cohorts. She noted that some higher-income families explored other options during the pandemic, and the company is working to regain their interest. Regarding in-home care, she described it as an important but more expensive part of the solution, with center-based care being the more economically optimal majority of the business.

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    Toni Kaplan's questions to Bright Horizons Family Solutions Inc (BFAM) leadership • Q3 2024

    Question

    Toni Kaplan asked for a quantitative breakdown of the drivers behind the strong backup care growth and inquired about the M&A environment, specifically if there's more willingness from independent operators to sell.

    Answer

    CFO Elizabeth Boland explained that backup care growth is primarily driven by higher utilization from more employees at existing clients, rather than new client additions. CEO Stephen Kramer addressed M&A, stating that while they maintain relationships with high-quality providers, a mismatch in valuation expectations persists, leading them to remain disciplined with capital allocation.

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    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership

    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership • Q2 2025

    Question

    Toni Kaplan asked about the sustainability of the 7% organic growth in the Market Intelligence (MI) division, why its full-year guidance wasn't raised, and the specific revenue contribution from AI initiatives.

    Answer

    President & CEO Martina Cheung attributed the MI acceleration to a fundamental revenue transformation involving commercial team structure, simplified incentives, and focused metrics, which she views as sustainable. CFO Eric Abouaf added that guidance remains unchanged as Q2 performance was in line with internal plans and two quarters remain. Martina Cheung also noted that while new GenAI tools are being launched and adopted, the company does not yet disclose specific revenue metrics for them.

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    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership • Q2 2025

    Question

    Toni Kaplan asked about the sustainability of the 7% organic growth in the Market Intelligence (MI) division, why its full-year guidance wasn't raised, and the specific revenue contribution from AI initiatives.

    Answer

    President & CEO Martina Cheung attributed the MI growth to a fundamental revenue transformation involving commercial team structure, simplified incentive plans, and fine-tuned performance metrics. She noted strong organic ACV growth supports sustainability. CFO Eric Abouaf added that while performance is strong, two quarters remain, and results are in line with their internal plans, justifying the unchanged guidance. Martina Cheung also mentioned that while AI is expected to contribute to revenue over time, specific numbers are not disclosed, highlighting the rapid integration of acquisitions like Pronto NLP.

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    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership • Q1 2025

    Question

    Toni Kaplan inquired about the timing and rationale for the Mobility division spin-off, potential data licensing agreements post-separation, and any initial estimates on financial dis-synergies.

    Answer

    CEO Martina Cheung explained the decision followed a rigorous internal analysis and is considered the best path to maximize long-term shareholder value. CFO Eric Aboaf added that while the carve-out process is underway, initial analysis suggests any dis-synergies or stranded costs will be relatively immaterial to S&P Global's overall financials, with more details to be provided later.

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    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership • Q4 2024

    Question

    Toni Kaplan from Morgan Stanley sought more detail on the competitive landscape and pricing sensitivity mentioned in the Market Intelligence segment, asking about specific areas and competitors.

    Answer

    President and CEO Martina Cheung clarified the comment largely reflected the market softness seen throughout 2024. She highlighted that S&P Global's competitive breadth allows it to benefit from vendor consolidation and that strengthening high-level client relationships through the new Chief Client Office helps demonstrate the full value of their differentiated products.

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    Toni Kaplan's questions to S&P Global Inc (SPGI) leadership • Q3 2024

    Question

    Toni Kaplan asked incoming CEO Martina Cheung for a broad overview of what she considers the most significant areas of opportunity for investment.

    Answer

    Incoming President and CEO Martina Cheung reaffirmed the company's commitment to the five secular growth trends identified at the 2022 Investor Day: Benchmarks, Private Markets, Sustainability & Energy Transition, Enterprise Data, and Generative AI. She added that recent strategic reviews have not only validated this focus but also identified new opportunities for incremental growth within these areas.

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    Toni Kaplan's questions to Verisk Analytics Inc (VRSK) leadership

    Toni Kaplan's questions to Verisk Analytics Inc (VRSK) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley asked if the acquisition of AccuLinks, a leading SaaS platform, indicates a broader strategic shift towards acquiring more platform-based businesses.

    Answer

    CEO Lee Shavel responded that many of Verisk's businesses are already effectively SaaS platforms that create connectivity. He emphasized that enhancing this network effect is a core part of their strategy. Co-President of Underwriting Solutions, Saurabh Khemka, added that the Core Lines Reimagined initiative is a key example of this platform-based, workflow-integration approach.

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    Toni Kaplan's questions to Verisk Analytics Inc (VRSK) leadership • Q1 2025

    Question

    Toni Kaplan inquired about Verisk's Marketing Solutions business, questioning the strategic fit of its non-insurance segments and the overall outlook for 2025 amid potential macroeconomic slowdowns.

    Answer

    Chief Financial Officer Elizabeth Mann explained that while the insurance-focused part of the marketing business is growing, the segments serving financial services and mortgages face headwinds. Mann acknowledged that potential pressure on discretionary spending could present a challenge for the remainder of the year.

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    Toni Kaplan's questions to Verisk Analytics Inc (VRSK) leadership • Q4 2024

    Question

    Toni Kaplan inquired about the drivers of strong price realization, the level of customer pushback, and the outlook for elevated pricing into 2025.

    Answer

    President and CEO Lee Shavel explained that the success stems from value-driven price increases, supported by investments like Core Lines Reimagined and an enhanced sales approach focused on communicating value. He noted this strategy has been effective in the Extreme Events and Claims businesses and represents a structural, ongoing change rather than a one-time event.

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    Toni Kaplan's questions to Verisk Analytics Inc (VRSK) leadership • Q3 2024

    Question

    Toni Kaplan inquired about the growth outlook for 2025, noting tailwinds like strong premium growth and easy transactional comps, and asked if it is shaping up to be an outsized year or if there are notable headwinds.

    Answer

    Chief Financial Officer Elizabeth Mann acknowledged the strong subscription momentum and premium environment as tailwinds. However, she identified potential headwinds, including the industry entering a third year of elevated premium growth which could challenge pricing momentum, carriers' intense focus on profitability and spending, and a potential normalization of attrition rates. Mann concluded that while weather remains an unknown, the overall business momentum is strong.

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    Toni Kaplan's questions to Clarivate PLC (CLVT) leadership

    Toni Kaplan's questions to Clarivate PLC (CLVT) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley inquired about the potential business impact from the U.S. Department of Commerce's proposed changes to the patent fee structure.

    Answer

    CEO Matti Shem Tov stated that while it is early, Clarivate's decades-long integration in the IP ecosystem positions it well to adapt and potentially benefit from any changes. He emphasized the company's strong collaborative relationships with patent offices, law firms, and corporations, which will help support customers through any transition.

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    Toni Kaplan's questions to Clarivate PLC (CLVT) leadership • Q3 2024

    Question

    Toni Kaplan asked what will be different about the new Value Creation Plan compared to prior management's efforts and if it will require higher investment, potentially impacting margins.

    Answer

    CEO Matti Shem Tov highlighted his different background and personal passion for people, product, and sales. He emphasized his intent to be more deeply involved in the product innovation life cycle and sales execution, drawing on his past successes. He deferred detailed financial impacts to the February earnings call.

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    Toni Kaplan's questions to Waste Management Inc (WM) leadership

    Toni Kaplan's questions to Waste Management Inc (WM) leadership • Q2 2025

    Question

    Toni Kaplan of Morgan Stanley asked for more color on the strong volume performance beyond wildfire cleanups, details on a large residential contract loss, and the reason for the widening gap between core price and yield.

    Answer

    CEO Jim Fish highlighted encouraging volume strength in MSW and C&D waste streams, noting June was the strongest month of the quarter. President & COO John Morris explained the residential contract loss was a strategic decision to exit an underperforming franchise, which impacted residential volume by 185 basis points. Regarding pricing, Jim Fish stated that core price is on track, and the difference to yield is a mix issue.

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    Toni Kaplan's questions to Waste Management Inc (WM) leadership • Q1 2025

    Question

    Toni Kaplan asked a broad question about the company's resilience compared to prior downturns, specifically how the sustainability and new healthcare businesses might perform in a slower economy. She also inquired about the potential impact of tariffs on fleet-related capital expenditures in 2026 and beyond.

    Answer

    President and CEO Jim Fish emphasized that the sustainability and healthcare acquisitions add diversification and are highly resilient, noting that recent volume softness was weather-related, not economic. EVP and COO John Morris addressed the tariff question, stating that for 2025, the company is in excellent shape with front-loaded truck deliveries and committed equipment, resulting in minimal financial impact for the year.

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    Toni Kaplan's questions to Waste Management Inc (WM) leadership • Q4 2024

    Question

    Toni Kaplan of Morgan Stanley asked for the rationale behind certain residential contracts being unprofitable and inquired about the potential volume impact from the California wildfires, asking if it was included in guidance.

    Answer

    EVP and COO John Morris explained that residential profitability has been pressured by inflation, particularly in labor, and that shedding is a portfolio-wide effort, not tied to a specific contract type. While John Morris initially suggested minimal impact from wildfires was in the guidance, EVP and CFO Devina Rankin clarified that about 0.5 points of volume growth was included. President and CEO Jim Fish added that such events are unpredictable and not typically factored into initial guidance.

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    Toni Kaplan's questions to Waste Management Inc (WM) leadership • Q3 2024

    Question

    Toni Kaplan inquired about the primary drivers for the full-year revenue guidance increase and the current and forward-looking trend for the price-cost spread.

    Answer

    EVP & CFO Devina Rankin attributed the Q3 revenue strength to higher recycled commodity prices and landfill volumes but expressed caution on recycling prices for Q4 due to port strike uncertainties. President & CEO Jim Fish added that the results suggest a healthy economic backdrop. EVP & COO John Morris confirmed that the price-cost spread remains positive, with disciplined pricing outpacing easing CPI, though he noted frontline wage inflation continues to be a pressure point.

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    Toni Kaplan's questions to Rollins Inc (ROL) leadership

    Toni Kaplan's questions to Rollins Inc (ROL) leadership • Q2 2025

    Question

    Speaking for Toni Kaplan of Morgan Stanley, Yehuda Selberman asked about the M&A environment, including valuations and the competitive landscape. He also followed up on the weather impact, asking if the strong demand in June and July was broad-based.

    Answer

    President & CEO Jerry Gahlhoff described the M&A market as still competitive, particularly for smaller tuck-ins, but noted no radical shifts in valuations. He highlighted the recently acquired Sela as a successful example. Gahlhoff confirmed that the strong demand rebound in June, which carried into July, was seen across all business segments.

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    Toni Kaplan's questions to Rollins Inc (ROL) leadership • Q1 2025

    Question

    Toni Kaplan asked about the company's marketing strategy in the current environment and what factors might alter its spending trajectory. She also inquired about the long-term drivers behind the sustained high growth in the termite business.

    Answer

    CFO Ken Krause stated that marketing strategy is driven by market conditions and strategic initiatives, while CEO Jerry Gahlhoff noted they can pivot spend between channels if costs shift. On termite growth, Jerry Gahlhoff attributed the success to cross-selling additional services to their existing, trusted customer base. Ken Krause reinforced this, mentioning the multiple 'shots on goal' they have with each customer.

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    Toni Kaplan's questions to Rollins Inc (ROL) leadership • Q3 2024

    Question

    Toni Kaplan asked whether the increased growth investments would continue or if Q3 was a catch-up, which segments were targeted, and about the pricing strategy for 2025 amid cooling inflation.

    Answer

    EVP and CFO Kenneth Krause confirmed investments will continue, detailing Q3's impact as a ~30 basis point headwind on gross margins from service tech hiring and a ~100 basis point impact from sales force expansion and advertising. President and CEO Jerry Gahlhoff noted double-digit YoY staffing growth in Orkin's sales teams. On pricing, Gahlhoff stated that data supports continuing to seek a fair price, and Krause added that with CPI around 2.5%, there is no reason to pull back from their 'CPI plus' model.

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    Toni Kaplan's questions to Moody's Corp (MCO) leadership

    Toni Kaplan's questions to Moody's Corp (MCO) leadership • Q2 2025

    Question

    Toni Kaplan sought to understand the slowdown in Moody's Analytics ARR growth to 8%, asking whether it was primarily driven by one-off client situations or indicative of a broader weakening in the underlying business environment.

    Answer

    CEO Robert Fauber acknowledged that one-off attrition events had a roughly one-percentage-point negative impact. Regarding the broader environment, he noted a slight lengthening of sales cycles but said this was offset by an increase in average deal sizes as Moody's successfully bundles more products into solutions. He concluded that there has not been a 'material deterioration' in the end markets.

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    Toni Kaplan's questions to Moody's Corp (MCO) leadership • Q4 2024

    Question

    Toni Kaplan of Morgan Stanley asked about the drivers behind the strong Moody's Analytics (MA) margin performance and higher guide, questioning if investments were being reduced and seeking more detail on the efficiency plan and the impact of AI.

    Answer

    CFO Noemie Heuland stated that major investment cycles are largely complete and new initiatives are being self-funded. The efficiency gains stem from integrating past acquisitions and optimizing the go-to-market strategy. Stephen Tulenko, President of Moody's Analytics, added that investments are being concentrated in high-demand areas and that GenAI is already delivering significant internal productivity gains in engineering and customer service.

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    Toni Kaplan's questions to Moody's Corp (MCO) leadership • Q3 2024

    Question

    Toni Kaplan inquired about the slowdown in Data & Information ARR growth, specifically asking for details on federal government contracts that renewed at a lower value and the impact of customers transitioning to MSCI.

    Answer

    CFO Noemie Heuland explained the ARR slowdown was anticipated and primarily due to large federal government contracts renewing at lower values, a trend influenced by election-year spending patterns. She also confirmed that the transition of some sustainability clients to MSCI contributed to the dynamic. Heuland noted these impacts were largely accounted for in the third quarter.

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    Toni Kaplan's questions to MSCI Inc (MSCI) leadership

    Toni Kaplan's questions to MSCI Inc (MSCI) leadership • Q2 2025

    Question

    Toni Kaplan asked for an update on the impact of client consolidation in the asset management industry on MSCI's upcoming results and whether this trend is showing signs of dissipating.

    Answer

    Chairman & CEO Henry Fernandez stated that while consolidation is an ongoing secular trend, MSCI does not foresee an acceleration that would significantly impact its forecasts. He emphasized that the industry's transformation, particularly the shift from traditional mutual funds to active ETFs, represents a more significant trend and a major growth opportunity for MSCI.

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    Toni Kaplan's questions to MSCI Inc (MSCI) leadership • Q1 2025

    Question

    Toni Kaplan inquired about the current selling environment, particularly regarding new sales in the Index and Sustainability segments, and whether there was any client reluctance or deal delays.

    Answer

    President and COO C. Pettit stated that while the environment is highly uncertain, MSCI has not yet seen evidence of a change in client purchasing habits. He noted that the sales pipeline remains in decent shape, client engagement is high, and some deals that did not close in Q1 are expected to close in Q2. He also highlighted client demand for transparency and investment opportunities outside the U.S.

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    Toni Kaplan's questions to MSCI Inc (MSCI) leadership • Q4 2024

    Question

    Toni Kaplan inquired about the long-term growth outlook for MSCI's ESG subscription business, excluding climate, asking if the current slowdown is cyclical or a new normal.

    Answer

    CEO Henry Fernandez stated that commitment to sustainability remains strong, particularly in Europe, despite a temporary pause from new regulations. He emphasized that the product line must evolve from ratings to underlying data and materiality signals to meet client demand. Fernandez expressed bullishness on the opportunity, noting new regulations in Asia Pacific and a secular shift toward private sector focus in the U.S., while also mentioning that MSCI is re-evaluating its long-term targets for the segment.

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    Toni Kaplan's questions to MSCI Inc (MSCI) leadership • Q3 2024

    Question

    Toni Kaplan inquired about the early outlook for the client budget environment in 2025 and MSCI's corresponding pricing strategy.

    Answer

    CFO Andrew Wiechmann noted gradual signs of improvement in client dialogues but expects elevated cancellations and longer sales cycles to persist in the near term due to tight asset manager budgets. He stated that MSCI is moderating its price increases to foster long-term partnerships, a strategy that may be less aggressive than some competitors.

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    Toni Kaplan's questions to Equifax Inc (EFX) leadership

    Toni Kaplan's questions to Equifax Inc (EFX) leadership • Q2 2025

    Question

    Toni Kaplan asked about expectations for VantageScore's price competition in the mortgage market and sought clarification on the drivers behind the lower full-year EBITDA margin guidance despite a revenue increase.

    Answer

    CEO Mark Begor stated it's still early to predict VantageScore's pricing impact, emphasizing the complexity and time required for industry adoption. CFO John Gamble explained the EBITDA margin guidance reduction was driven by the dilutive effect of FX, higher corporate litigation costs, and some one-time employee exit costs, while noting that business unit margins are performing well.

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    Toni Kaplan's questions to Equifax Inc (EFX) leadership • Q1 2025

    Question

    Toni Kaplan sought confirmation on the low double-digit growth guidance for the Government vertical in Q2 and asked about the drivers for the strong performance in the Talent Solutions vertical in Q1.

    Answer

    CFO John Gamble confirmed the low double-digit growth guidance for Government in Q2. CEO Mark Begor explained the SSA contract revenue would ramp normally, not disproportionately in Q2. Regarding Talent, Begor attributed the Q1 strength to a better-than-expected hiring market, strong execution on new products, and increased penetration. Gamble added the Q2 Talent guide reflects tougher comps and an assumption of weakening hiring.

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    Toni Kaplan's questions to Equifax Inc (EFX) leadership • Q4 2024

    Question

    Toni Kaplan inquired about the deceleration in USIS non-mortgage growth and the broader opportunity in the government vertical, particularly how Equifax sells into an environment of potential program changes.

    Answer

    CFO John Gamble attributed the USIS non-mortgage slowdown to tough comps in the Financial Marketing Services (FMS) business. CEO Mark Begor expressed strong optimism for the government vertical, citing a $5 billion TAM and a federal focus on payment accuracy, which he views as a positive macro trend for Equifax's verified data solutions.

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    Toni Kaplan's questions to Equifax Inc (EFX) leadership • Q3 2024

    Question

    Toni Kaplan from Morgan Stanley asked if the reduction in CapEx for 2025 would be a large step-down or more gradual, and what the next phase of the technology plan is. She also inquired about any emerging 'green shoots' in the consumer credit environment for 2025.

    Answer

    CEO Mark Begor indicated that CapEx will continue to decline in 2025 as the company moves toward its long-term 6-7% of revenue target, with the next phase of technology focused on leveraging the cloud for innovation. Regarding consumer credit, Begor sees the market as stable. He identified the primary potential 'green shoot' as Fed rate reductions, which would benefit not only the mortgage market but also other interest-rate-sensitive areas like auto and personal loans.

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    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership

    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership • Q3 2025

    Question

    Toni Kaplan from Morgan Stanley asked about the early success of the GenAI tool PitchCreator, inquiring if the initial deals were with new or existing clients and about the competitive landscape.

    Answer

    Chief Revenue Officer Goran Skoko clarified that most of the initial signed deals for PitchCreator are with existing clients. However, he noted that the tool is a significant factor in new business discussions and is expected to contribute to winning new logos in the future.

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    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership • Q2 2025

    Question

    Toni Kaplan followed up on the price increase, noting the headwind from lower CPI, and asked if the confidence in a second-half growth inflection is primarily driven by the strength of the sales pipeline.

    Answer

    Chief Revenue Officer Goran Skoko confirmed that confidence is high due to several factors. He noted that year-to-date booked ASV is higher than in prior years, the sales pipeline is stronger and more diverse, and they have better visibility into downside risk with no material client losses expected in the second half. This combination is expected to improve year-over-year retention and drive the growth inflection.

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    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership • Q1 2025

    Question

    Toni Kaplan asked for more detail on the wealth management segment, questioning if the Q1 deceleration indicated elongated decision-making or changes in the competitive environment.

    Answer

    CEO Frederick Snow attributed the deceleration primarily to lapping a very large deal from Q1 of the prior year, not a fundamental market change. Chief Revenue Officer Goran Skoko expressed confidence that wealth ASV growth will reaccelerate, citing an uptick in new business, competitor displacements, and geographic expansion, reiterating the expectation for double-digit growth for the year.

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    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership • Q1 2025

    Question

    Toni Kaplan of Morgan Stanley revisited the wealth management segment, asking for more color on the quarterly deceleration, whether decision-making timelines are elongating, and any changes in the competitive landscape.

    Answer

    CEO Frederick Snow clarified the deceleration was primarily due to lapping a very large deal from the prior year's Q1 and expressed confidence in a quick snap-back. Chief Revenue Officer Goran Skoko reiterated confidence that wealth growth will reaccelerate, citing an uptick in new business, seat growth, competitor displacements, and geographic expansion efforts.

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    Toni Kaplan's questions to Factset Research Systems Inc (FDS) leadership • Q4 2024

    Question

    Toni Kaplan asked about FactSet's long-term margin outlook, questioning if fiscal 2025 should be considered a normal year after a significant period of margin expansion.

    Answer

    Executive Frederick Snow characterized fiscal 2025 as a "reset year," noting that while margins have expanded significantly, the company is now in a great position to invest. CFO Helen Shan elaborated that about half of the margin difference from 2024 is due to resetting the bonus pool, with the rest covering technology costs. She described the guided margin range as a more normalized level, with new investments being self-funded.

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    Toni Kaplan's questions to TransUnion (TRU) leadership

    Toni Kaplan's questions to TransUnion (TRU) leadership • Q1 2025

    Question

    Toni Kaplan questioned the implied deceleration in the Q2 organic growth guide (midpoint ~4%) compared to the 8% achieved in Q1, given stable demand and an expected improvement in India.

    Answer

    EVP and CFO Todd Cello explained that despite strong current trends, the company maintained its full-year guidance out of prudence due to significant macroeconomic uncertainty. President and CEO Christopher Cartwright added that the initial 2025 guidance was intentionally conservative, assuming no rate cuts or volume improvements, characterizing the current environment as a 'beat and hold' rather than a 'beat and raise' situation.

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    Toni Kaplan's questions to TransUnion (TRU) leadership • Q4 2024

    Question

    Toni Kaplan inquired about the 10% growth guidance for India, which appears to be a significant slowdown, asking for more color on market visibility and the potential drivers for upside or downside to that forecast.

    Answer

    CEO Christopher Cartwright attributed the moderated forecast to a policy-driven slowdown by the Reserve Bank of India (RBI) in 2024 and tough year-over-year comparisons. He noted a recent RBI policy shift toward promoting growth, including a rate cut, which is expected to drive a reacceleration in the Indian market during the second half of 2025.

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    Toni Kaplan's questions to TransUnion (TRU) leadership • Q3 2024

    Question

    Toni Kaplan of Morgan Stanley questioned the significant delta between TransUnion's mortgage revenue growth and its inquiry volumes, asking for drivers beyond price increases and clarification on why inquiry volumes appeared light compared to peers.

    Answer

    EVP and CFO Todd Cello explained the 71-point delta in Q3 was driven by positive mix and price from TransUnion's products, including the shift to the Early Access Program and pricing on its own credit products. He noted that TransUnion's reported volumes include prequalification inquiries, which may differ from peers, and that the mortgage business also includes non-volume-based prospecting services that are picking up.

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    Toni Kaplan's questions to Cintas Corp (CTAS) leadership

    Toni Kaplan's questions to Cintas Corp (CTAS) leadership • Q3 2025

    Question

    Toni Kaplan asked for an update on cross-selling efforts and whether the trend of outsourcing accelerates during periods of economic uncertainty and budget tightening.

    Answer

    President and CEO Todd Schneider described cross-selling as being in the 'early innings' with immense opportunity, especially for the Fire and First Aid businesses. He confirmed that during budget tightening, customers often look to outsource to reduce costs, which creates an opportunity for Cintas to consolidate services and demonstrate its value proposition.

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    Toni Kaplan's questions to Cintas Corp (CTAS) leadership • Q2 2025

    Question

    Toni Kaplan inquired about the long-term growth outlook for the Direct Sales business and asked for an update on the percentage of customers using services from more than one segment. She also questioned the sustainability of the high margins in the First Aid business and the level of investment there.

    Answer

    CEO Todd Schneider stated that while other businesses will grow faster, Direct Sales is a strategic entry point to large customers. He described cross-selling as being in the 'very early innings.' He affirmed that First Aid margins are sustainable, supported by a favorable product mix and sourcing efficiencies, and that Cintas is investing heavily to continue its growth.

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    Toni Kaplan's questions to ADT Inc (ADT) leadership

    Toni Kaplan's questions to ADT Inc (ADT) leadership • Q3 2024

    Question

    Toni Kaplan from Morgan Stanley inquired about the potential financial impact from recent hurricanes on quarterly results and guidance. She also asked for an update on ADT's strategic thinking regarding M&A targets, including their geographic and technological focus.

    Answer

    CFO Jeff Likosar stated that while the company is assessing hurricane impacts for Q4, they are not expected to be material and are factored into the tightened guidance ranges. Chairman, President and CEO Jim DeVries clarified that ADT's M&A focus is primarily on domestic, in-industry, tuck-in acquisitions. Mr. Likosar added that the company's strong capital structure, with leverage now at 2.9x, provides flexibility for opportunistic capital deployment.

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