Question · Q3 2025
Trevor Young asked about the remaining pain points for guests and hosts that require further attention, despite the 65 major app improvements.
Answer
Brian Chesky, CEO of Airbnb, emphasized continuous, rapid product development. Key areas for improvement include offering more payment flexibility globally, experimenting with flexible cancellation policies, and providing personalized offers. He also highlighted quality control, consistency of experience, and enhancing pricing tools for hosts to drive competitiveness. Ellie Mertz, CFO, added that significant opportunities remain in improving affordability and quality.