Unknown Analyst's questions to Full Truck Alliance Co Ltd (YMM) leadership • Q3 2024
Question
An analyst from Citic Securities requested an update on the progress of the entrusted shipment business during the third quarter and asked about refinements made to its operational strategies.
Answer
CFO Chong Cai reported that the entrusted shipment business fulfilled nearly 40,000 orders per day in Q3, almost doubling year-over-year. He attributed this growth to strategically guiding new users to the service for a better onboarding experience and refining the pricing strategy to be more competitive than traditional brokers. Furthermore, the company enhanced freight guarantees and cargo protection to improve the overall user experience and satisfaction.