Will Brenneman's questions to Better Home & Finance Holding (BETR) leadership • Q4 2024
Question
Will Brenneman from Northcoast Research asked about the timeline for NEO Home Loans to regain its previous volume, when cost savings from AI will be fully realized, and the potential for expansion in the retail distribution channel.
Answer
CFO Kevin Ryan projected NEO would return to its prior volume run-rate by Q3. CEO Vishal Garg stated that cost savings from AI are already beginning to show and will continue to ramp, with a goal of 75% of loans being AI-underwritten by the end of 2025. Garg sees a massive expansion opportunity in retail, comparing it to the disruption RIA platforms brought to wirehouses by offering a superior tech platform to loan officers.