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    Will Johnson

    Research Analyst at Canaccord Genuity

    Will Johnson is an Equity Research Analyst at Canaccord Genuity, focusing on diversified sectors with specific company coverage including TTEC Holdings Inc. Noted for his detailed earnings call analysis, Johnson’s recent work highlights his engagement with companies like TTEC Holdings and participation in sector-focused research. While exact performance rankings on platforms like TipRanks are not widely published, his market research and question coverage are tracked by professional analytics services. Johnson began his financial services career in research and currently leverages his analytical rigor at Canaccord Genuity, holding relevant FINRA registrations and securities licenses.

    Will Johnson's questions to TTEC Holdings (TTEC) leadership

    Will Johnson's questions to TTEC Holdings (TTEC) leadership • Q3 2024

    Question

    Will Johnson, on for Joe Vafi, asked about TTEC's offshore investment plans for 2025, whether the program could be accelerated, and if there were changing dynamics in scaling smaller offshore deals.

    Answer

    CFO Kenny Wagers stated that the foundational offshore footprint is now established, so future investment will be tied directly to new client growth rather than new market entry. Shelly Swanback, CEO of TTEC Engage, added that the scaling of offshore deals varies by client and that interest in TTEC's new geographies remains strong, particularly in Latin America and Africa.

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