Will Johnson's questions to TTEC Holdings Inc (TTEC) leadership • Q3 2024
Question
Will Johnson, on for Joe Vafi, asked about TTEC's offshore investment plans for 2025, whether the program could be accelerated, and if there were changing dynamics in scaling smaller offshore deals.
Answer
CFO Kenny Wagers stated that the foundational offshore footprint is now established, so future investment will be tied directly to new client growth rather than new market entry. Shelly Swanback, CEO of TTEC Engage, added that the scaling of offshore deals varies by client and that interest in TTEC's new geographies remains strong, particularly in Latin America and Africa.