Will Kirkness's questions to RENTOKIL INITIAL PLC /FI (RTO) leadership • H1 2025
Question
Will Kirkness of Bernstein asked for performance metrics on satellite stores, clarification on the 85% U.S. retention target, and details on the weak organic growth in the Hygiene and Well-being division.
Answer
CEO Andy Ransom explained that satellite stores have low incremental costs and become profitable as they mature but declined to give specific ROI metrics. He clarified that 'towards 85%' retention is an aspiration for North America, and reaching 82-83% would be a significant success. He attributed the 0.4% organic growth in Hygiene and Well-being to tough comps from a large project last year, the unwind of COVID-related contracts in the Pacific, and comp effects in the UK.