Will O'Miller's questions to Sprinklr Inc (CXM) leadership • Q2 2025
Question
Will O'Miller, on behalf of Arjun, inquired about the persistence of pricing pressure and requested more details on the company's plans for pricing and packaging changes.
Answer
Founder and Co-CEO Ragy Thomas confirmed that budgetary pressures are consistent with previous quarters and are not improving. He explained that Sprinklr is undertaking a comprehensive review of its pricing and packaging, with the help of a consulting firm, to better align with current customer buying patterns and to evaluate how its AI capabilities are priced, noting they have historically been included without a separate charge.