William Gregozeski's questions to MoneyHero (MNY) leadership • Q2 2025
Question
William Gregozeski inquired about MoneyHero's specific AI initiatives, detailing their impact on cost savings and revenue generation, and the depth of AI integration. He also asked about key growth drivers for 2026, plans and milestones for the insurance business, and an update on the wealth and crypto expansion strategy.
Answer
Rohith Murthy, CEO of MoneyHero, explained that AI is embedded in customer acquisition, conversion, and service, leading to lower service costs, better conversion, and faster shipping with flat headcount. He highlighted AI customer support automating 70-80% of inquiries, an AI competitive intelligence platform cutting research time by 90%, and near-term revenue drivers like a WhatsApp AI quote agent for auto insurance and AI media creation for marketing. For 2026 growth, Mr. Murthy emphasized scaling insurance and wealth to 30%+ of revenue, continuous conversion rate improvements, AI-driven efficiency, strong provider partnerships, and new initiatives like the Credit Hero Club and selective digital asset partnerships. He detailed the insurance strategy, focusing on expanding supply depth with real-time integrations (e.g., 3-click travel insurance, auto insurance), streamlining journeys with AI, and tightening unit economics to achieve 28-30% insurance and wealth mix in H2. For wealth and crypto, he reiterated a capital-light, partner-led, regulatory-first approach, citing the OSL partnership in Hong Kong for compliant onboarding and investor education without balance sheet exposure.