William R. Gregozeski

William R. Gregozeski inquired about the specific AI initiatives MoneyHero Group is implementing, focusing on their depth, whether they drive cost savings or revenue generation, and also asked about key growth drivers for 2026, plans for the insurance business, and an update on the wealth and crypto expansion.

Answer

Interim CFO & Group Finance Director, MoneyHero, Danny Leung, detailed AI applications in customer support (automating 70-80% inquiries, 24/7 coverage), competitive intelligence (90% reduction in research time), and piloting a WhatsApp AI quote agent for auto insurance, emphasizing improved unit economics, operating leverage, and conversion. CEO & Director, MoneyHero, Rohith Murthy, then addressed wealth and crypto as a regulatory-first, partner-led adjacency, citing the OSL partnership and existing broker relationships. For insurance, he outlined a strategy to expand supply depth, streamline journeys with AI (e.g., 3-click travel insurance), and tighten unit economics, targeting 28-30% of group revenue from insurance and wealth in H2. Regarding 2026 growth, Mr. Murthy highlighted continued scaling of insurance and wealth, conversion rate improvements, AI-driven efficiency, provider partnerships, new initiatives like Credit Hero Club, and selective digital asset expansion.

William R. Gregozeski inquired about MoneyHero's AI initiatives, seeking details on their application for cost savings and revenue generation, as well as the depth of AI integration. He also asked about key growth drivers for 2026, specific plans and milestones for the insurance business, and an update on the expansion of the wealth and crypto segments.

Answer

CEO Rohith Murthy detailed AI applications, including automating 70-80% of customer inquiries for lower service costs and higher first contact resolution, and an AI competitive intelligence platform reducing manual research by 90%. He highlighted near-term revenue drivers like an AI-assisted WhatsApp quote agent for auto insurance and AI media creation for marketing. For wealth and crypto, Mr. Murthy emphasized a regulatory-first, partner-led approach with no balance sheet exposure, citing the OSL partnership in Hong Kong and collaborations with licensed brokers. Regarding insurance, he outlined a strategy to expand supply depth with real-time integrations (e.g., 3-click travel insurance achieving 40%+ completion), streamline journeys using AI, and tighten unit economics, targeting 28-30% of group revenue from insurance and wealth in H2. For 2026, Mr. Murthy reiterated growth levers including continued scaling of insurance and wealth, conversion rate improvements, AI-driven efficiency, strengthened provider partnerships, and new initiatives like the Credit Hero Club and expansion in the Philippines.