Willow Miller's questions to Nice Ltd (NICE) leadership • Q2 2025
Question
Speaking for Arjun Bhatia, Willow Miller asked if NICE's evolving AI portfolio is accelerating the migration of on-premise contact center solutions to the cloud.
Answer
CEO Scott Russell confirmed that customers migrating from on-premise systems are now placing significant emphasis on the integrated AI capabilities of the cloud platform, a notable shift from 12-18 months ago. He stressed that the market demands a unified platform over fragmented solutions, positioning NICE's comprehensive AI and CCaaS offering as a key leader in this evolution.