Willow Miller's questions to NICE (NICE) leadership • Q2 2025
Question
Speaking for Arjun Bhatia, Willow Miller asked if NICE's evolving AI portfolio is accelerating the migration of on-premise contact centers to the cloud as customers prepare for agentic AI.
Answer
CEO Scott Russell confirmed that AI capabilities are now an essential evaluation criterion for customers moving from on-premise to the cloud, a significant shift from 12-18 months ago. He emphasized that customers demand a unified platform combining cloud and AI, not fragmented solutions, which aligns with NICE's strategy for its CXone mPOWER platform and the planned integration of Cognigy.