Zach Ogden's questions to First Watch Restaurant Group Inc (FWRG) leadership • Q2 2025
Question
Zach Ogden of TD Cowen, on for Andrew Charles, asked about the margin impact from initiatives like 'surprise and delight' and increased portioning. He also inquired about the drivers behind the significant increase in third-party delivery volumes during the quarter.
Answer
CFO Mel Hope explained that these initiatives are not considered margin headwinds but are built into the company's operational structure and guest experience. CEO Chris Tomasso added that execution improved in Q2 versus Q1. Regarding delivery, Tomasso attributed the volume growth to optimizing the business model, including reducing the surcharge, and improved operational execution (accuracy, speed, quality), which has enhanced their visibility on third-party platforms.