Question · Q4 2025
Zachary Schneider inquired about the monetization curve for Exposure Command and Incident Command, and which upsell levers offer the highest probability of meaningfully lifting net retention without broad pricing increases.
Answer
CEO Corey Thomas described Incident Command as being in its 'first inning' with significant upside but not a current sales priority. Exposure Command, while a disappointment last year, showed unit uptake in Q4 and Q1, suggesting it's further along ('fourth or fifth inning') with operational improvements expected to drive growth and retention.
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