Berkshire Hills Bancorp - Q3 2023
October 20, 2023
Transcript
Operator (participant)
Good morning, ladies and gentlemen, and welcome to the Berkshire Hills Bancorp Third Quarter 2023 Earnings Conference Call. At this time, all lines are in listen-only mode. Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star 0 for the operator. This call is being recorded on Friday, October the 20th, 2023. I would now like to turn the conference over to Kevin Conn. Please go ahead.
Kevin Conn (SVP, Investor Relations & Corporate Development)
Good morning, and thank you for joining Berkshire Bank's third quarter earnings call. My name is Kevin Conn, Investor Relations and Corporate Development Officer. Here with me today are Nitin Mhatre, Chief Executive Officer, Sean Gray, Chief Operating Officer, David Rosato, Chief Financial Officer, and Greg Lindenmuth, Chief Risk Officer. Our remarks will include forward-looking statements and refer to non-GAAP financial measures. Actual results could differ materially from those statements. Please see our legal disclosure on page two of the earnings presentation, referencing forward-looking statements and non-GAAP financial measures. A reconciliation of non-GAAP and GAAP measures is included in our news release. At this time, I'll turn the call over to Nitin. Nitin?
Nitin Mhatre (President and CEO)
Thank you, Kevin. Good morning, everyone. I'll begin my comments on slide three, where you can see the highlights for the third quarter. While the rate environment remains challenging for Berkshire and the overall banking industry, we are encouraged by the trends in our margin that reflects a deceleration in NIM compression. We're also encouraged by the trends in asset quality and deposit durability. While expenses were flat quarter-over-quarter, given the challenging macroeconomic environment, we will have heightened focus on rationalizing expenses. Some of these initiatives have already begun, and we're exploring all other avenues to create a sustained long-term efficiency improvement. David will discuss this in more detail in his remarks. Credit is trending in line with expectations. Charge-offs declined linked quarter, and loan loss reserves increased modestly.
Operating net income of $21.5 million and operating EPS of $0.50 both declined 9% linked-quarter, primarily from a decline in net interest income. Year-to-date EPS of $1.67 is up by 7% year-over-year. Deposits were stable in the third quarter, up 1% linked-quarter on an average balance basis and down 1% on an end-of-period basis. While we're not immune to the funding cost and mix pressures facing the industry, we believe our deposit base is relatively stable, given our history and long-term relationships with clients in smaller cities across our markets. Average loan balances were up 2% linked-quarter, with balance growth across commercial and consumer loans. Our balance sheet remains strong.
We ended the quarter with Common Equity Tier 1 ratio of 12.1% and a Tangible Common Equity ratio of 7.67%. We've added a page in the appendix on our overall Commercial Real Estate portfolio and updated the appendix page that provides details on our office portfolio, both of which highlight how our portfolio is granular, geographically diverse, and resultantly less risky. David will cover some of these metrics in more detail in a few moments. On the BEST strategy front, this quarter marks the start of year three of our three-year BEST program. We continue to rationalize our real estate footprint, including the consolidation of four branches and sale of one office building this past quarter. In continuation of our digitization journey, we launched our new mobile banking app and online banking platform towards the end of the third quarter.
The disruption in our markets has enabled us to opportunistically hire deposit and relationship-focused frontline bankers. We're also delighted that Mary Anne Callahan has joined our board of directors. We've included a page with Mary Anne's bio in the appendix. Welcome aboard, Mary Anne. Slide four shows our BEST program's progress on five key performance metrics. As we've said in the past, the path to our targets will not be a straight line. We are near the low end of our target range for operating return on assets at 73 basis points and our operating return on tangible common equity, or ROTCE, at 9.27%. We've added a new ROTCE calculation to be more consistent with our peers, which David will review in his remarks.
Our quarterly PPNR annualizes to $136 million, and our ESG score remains in the top quartile at the 19th percentile nationally. Our Net Promoter Score in the third quarter came in at 54, significantly higher than our full-year 2022 NPS score of 43. I want to use this opportunity to thank all of my Berkshire Bank colleagues for their continued hard work and commitment to our vision to be a high-performing, relationship-focused community bank. Their commitment to our strategy and dedication to our customers and communities is what brings us together and sets us apart. With that, I'll turn the call over to David to discuss our financials in more detail. David?
David Rosato (Senior Executive VP and CFO)
Thank you, Nitin. Slide five shows an overview of the quarter.
As Nitin mentioned, operating earnings were $21.5 million or $0.50 per fully diluted share, down $0.05 linked-quarter and down $0.12 year-over-year. Our net interest margin was 3.18, down six basis points linked-quarter and down 30 basis points year-over-year. Net interest income declined $2.4 million or 3% linked-quarter, and was down $1.8 million or 2% year-over-year. Operating non-interest income was up 2% in the quarter and up 7% year-over-year. Operating expenses were flat versus last quarter and up $3.7 million or 5% year-over-year. Average loans increased $161 million or 2% linked-quarter, while average deposits increased $62 million or 1% from the second quarter.
Provision expense for the quarter was $8 million, at the midpoint of our July guidance and flat to the second quarter. Net charge-offs were in line with expectations at $5.4 million or 24 basis points of average loans. We increased our allowance for credit losses by $2.6 million in the quarter. Slide 6 shows more detail on our average loan balances, which were up $161 million or 2% linked-quarter. We had balanced growth across our commercial real estate and residential mortgage books, with modest declines in C&I and consumer. Slide 7 shows our average deposit balances. Total deposits increased $62 million or 1% in the quarter and were essentially flat year-over-year. As expected, the deposit mix shifted with a modest decline in non-interest-bearing deposits and an increase in time deposits.
Non-interest-bearing deposits as a percentage of total average deposits were 26% in the third quarter versus 27% in Q2. Our deposit costs were 181 basis points, up 30 basis points from the second quarter. Our deposit beta for the third quarter was 112%, and our cumulative beta is 32% through 525 basis points of Fed tightening. Borrowing stood at 9% of total funding on an average balance basis, down from 12% in the second quarter and up from 3% in third quarter of 2022. Turning to slide eight, we show net interest income. Higher loan volumes provided a lift to the third quarter, while higher deposit costs contributed to the $2.4 million or 3% decrease in net interest income.
+ NUMBER + space + magnitude word (e.g., 'EUR 20 million', 'JPY 3 billion'). USD Exception: Use the dollar symbol $ placed directly before the amount with no space (e.g., '$20 million')." Wait, this rule says "$20 million". It doesn't explicitly say "$371,000" or "$371 thousand". However, "$371,000" is the standard way to write "three hundred and seventy-one thousand dollars". If the speaker said "three hundred and seventy-one thousand dollars", I would write "$371,000". If the speaker said "three hundred and seventy-one thousand", I would still write "$371,000" because it's a monetary amount. Wait, the rule says: "For monetary amounts expressed with magnitude words (million, billion, thousand), format as: ... $20 million". Does "thousand" count as a magnitude word like "million"? Yes.
Expenses were flat linked quarter and are closer to the lower end of the guided range of $73 million-$76 million per quarter. Modest increases in compensation and technology expenses were offset by declines in occupancy and equipment, professional services, and other expenses. GAAP expenses of $76.5 million include $2.6 million of restructuring charges, primarily driven by branch consolidations. Expenses year-over-year were up $3.7 million or 5%, largely driven by higher compensation and technology expenses. The increase in other expenses was primarily driven by higher deposit insurance, insurance premiums and loan servicing expense. As we said last quarter, technology spend will normalize over the coming quarters as we reduce costs related to our legacy digital platform. We are committed to managing expenses with discipline and transparency.
We have instituted bi-weekly meetings in which every vendor expense of $25,000 or more and every request for new hires, as well as replacement hires above a preset grade level. This granular approach to expense management is starting to have the desired impact of reducing our expense base. This strategy will ensure that every dollar is thoughtfully spent and is necessary to run the bank efficiently or to grow our revenue and earnings. Slide 11 is a summary of asset quality metrics. Non-performing loans were down $1.8 million linked-quarter and $11.3 million year-over-year. Net charge-offs of $5.4 million or 24 basis points were down $300,000 in the second quarter, versus the second quarter.
In the top right chart, you can see that Berkshire's 10-year average net charge-offs to loans averages 27 basis points, and we are currently operating around that normalized level. Net charge-offs included commercial loan charge-offs of $3.2 million and consumer loan charge-offs of $2.2 million. We've included a chart in the appendix with Berkshire's charge-off rates versus the industry since the year 2000. As Nitin mentioned, we've added a page in the appendix on overall CRE exposure. The CRE book is well diversified in terms of geography and collateral type. Credit quality of this portfolio remains strong, with nonaccrual loans at 12 basis points of total loans. We also updated the page in the appendix on the office portfolio.
As noted last quarter, the weighted average loan-to-value ratios are approximately 60%, and a large majority is in suburban and Class A office space. While current credit quality metrics are benign, we recognize that economic uncertainties exist. We are monitoring both new originations and our existing portfolios carefully. We have modestly increased our reserves commensurately. Slide 12 shows returns over the past five quarters on a GAAP and an operating basis. As you know, the current operating environment is presenting headwinds, but we remain highly focused on improving our medium-term performance. I want to highlight several new rows we've added to the financial tables at the beginning of the earnings release this quarter. We have been reporting return on tangible common equity with a denominator that excludes the negative AOCI mark from our AFS securities portfolio.
We are now also reporting ROTCE with a denominator that includes the negative AOCI mark, which lowers the denominator and increases ROTCE. Most of our peers calculate return on tangible common equity this way, and we'd encourage you to consider ROTCE figures on an apples-to-apples basis. We are not moving the return goalposts, but are simply aligning part of our reporting to be more consistent with both peers and larger banks. Slide 13 shows capital ratios. Our top capital management priority is to deploy capital to support organic loan growth. Secondly, we remain biased towards stock repurchases, given our stock price is below tangible book value. In Q3, we repurchased $3.9 million of stock at an average cost of $20.01. We believe Berkshire stock is undervalued, given our growth potential and low-risk business model. We will continue to opportunistically repurchase stock.
With that, I'd like to turn it back to Nitin for further comments.
Nitin Mhatre (President and CEO)
Thank you, David. I'll close my remarks with comments on the economy, the industry, and our positioning. We are fortunate to be operating in the relatively stable markets in the Northeast, which continue to remain on solid footing. We're facing typical banking industry cyclicality issues, such as NIM compression from the inverted yield curve and normalization of credit cycle. Banks do adjust, and we expect margin compression to decline over the next few quarters. While we expect credit costs to increase modestly, they will be significantly lower than the losses during the GFC cycle. We also believe that increased regulatory costs will impact the industry, but are likely to impact larger regional banks or money center banks much more than community banks like Berkshire.
While we can't operate or control the macro environment, we are focused on controlling what we can and have several levers, including opportunistic hiring for deposit growth, de-risking the balance sheet, and rigorous expense management. When I started as CEO in early 2021, we faced declining loan balances that we steadily turned into loan growth. We will similarly overcome the current challenges, especially deposits growth and expense management. We remain focused on selective, responsible, and profitable organic growth and are confident that we will get bigger while getting better. With that, I'll turn it over to the operator for questions. Jerry?
Operator (participant)
Thank you. Ladies and gentlemen, we will now begin the question-and-answer session. Should you have a question, please press the star followed by the one on your touchtone phone. You will hear a three-tone prompt acknowledging your request, and your questions will be polled in the order they are received. Should you wish to decline from the polling process, please press the star followed by the two. If you are using a speakerphone, please lift the handset before pressing on any keys. Our first question comes from Billy Young of RBC Capital Markets. Please go ahead. My apologies, we seem to have an issue there. We'll go to the next question from the line of Mark Fitzgibbon of Piper Sandler. Please go ahead.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Hey, guys. Good morning, and happy Friday.
David Rosato (Senior Executive VP and CFO)
Hey.
Nitin Mhatre (President and CEO)
Good morning.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
First question I had, should we expect more branch consolidations and restructuring charges associated with that in coming quarters?
Nitin Mhatre (President and CEO)
The short answer Mark, would be yes. We constantly monitor our geography and opportunities for consolidation while retaining our clients and bankers, so that process will continue, and to that extent, you should continue to expect that.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Okay. How about balance sheet restructuring in the fourth quarter? Given that it looks like rates are going to stay up here for a while, is that something that you're contemplating?
David Rosato (Senior Executive VP and CFO)
Hi, Mark, it's David. Yeah we are constantly thinking about the logic of restructuring the securities portfolio. We're very similar to a lot of banks where the whole portfolio is underwater. It's primarily mortgage-backed securities. Some of the durations have lengthened out a little bit. As you know, very clearly, it's just taking that equity hit in to create a much better run rate going forward. The things that we think about mostly is the future path of interest rates and we're constantly trying to think through whether we're close to the turn in rates, and if so, it's probably not the best strategy because that equity hit is large. It could happen or could not happen in Q4 or even into 2024 at this point.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Okay. That's a fair answer. At a macro level, can you share with us how you're thinking about either growing or shrinking the tax credit investments over time, and maybe what the implications might be for the effective rate going forward?
David Rosato (Senior Executive VP and CFO)
Yeah, that's a really good question. We actually have a really nice, high-quality tax credit portfolio. It consists of low-income housing tax credits, historic tax credits, has a few new market tax credits in it, and then solar tax credits. The interesting thing is that the accounting is going to change come the first of the year, and which will drive up our effective tax rate, but will no longer require us to amortize the expense of the amortization. We put those numbers in the financial tables to be very clear about the positive impact of the programs we run. But the accounting will change going forward. The economics do not change, which is important to know, but the effective tax rate will rise upon the purchase of what's called PAM accounting.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Where would you expect the effective rate to settle out?
David Rosato (Senior Executive VP and CFO)
We're still working through that. We will have a lot more clarity in January when we give guidance. The only reason I'm pushing that to January is some of our credits reside in the state of New York, which may not allow the adoption of PAM accounting. Which means we're still working through that minor issue, which will drive the final effective tax rate.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Lastly, I think last quarter, David, you said you thought the NIM would sort of bottom out in the 3.15-3.20 range in the second half of the year. Given what you see today with funding challenges, do you still feel like, you know, that's a reasonable range for the fourth quarter?
David Rosato (Senior Executive VP and CFO)
Yes. The answer is yes. Let's think about the NIM a little broader, though. I want to stop short again of talking too much about 2024, but what I would point out is the six basis point reduction in NIM this quarter relative to the 34 basis point reduction last quarter. The real positive message and news is the pressure, while the pressure remains on the competition around deposits, and we have about half of our loan portfolio is variable rate, mostly so far at this point, but prime as well.
What I would characterize this quarter as mid-single-digit decline in the NIM, as we look forward, that number's going to go to low-single-digit declines as we start to think about 2024. I think there's a really good message embedded in that about the overall margin for our company. The only other nuance to that is that's really based on forward rates, which of course has one easing today built into the back half of next year. Those comments are prefaced on the current rate environment, which has an end to the tightening cycle. There's good news embedded in what I'm trying to say.
Mark Fitzgibbon (Managing Director, Head of FSG Research)
Thank you.
David Rosato (Senior Executive VP and CFO)
You're welcome.
Operator (participant)
Our next question comes from the line of Billy Young of RBC Capital Markets. Please go ahead.
Billy Young (Equity Research Analyst)
Hey, guys. Let's try this again. Can you hear me okay?
Nitin Mhatre (President and CEO)
Yes, we can now, Billy. Good morning.
Billy Young (Equity Research Analyst)
Oh, great. Thank you. Sorry about that, technical difficulties. Just to start.
Nitin Mhatre (President and CEO)
No-
Billy Young (Equity Research Analyst)
Maybe just to follow up on Mark's last question. I know you don't want to, excuse me, give much guidance for 2024, but David alluded to, you know, low single-digit declines in the NIM as we go into next year. I guess just why is that, if we assume the Fed's kinda done or close to done, you know, kinda where is that incremental pricing pressure coming from that would kind of offset, you know, asset repricing opportunities going to next year?
David Rosato (Senior Executive VP and CFO)
It's more on the liability side. Just, you know, when you think about the role of the CD book, it takes a little bit of time for all of that to roll over. We have rolled this, I mean, yeah, we've got most of the fourth quarter, and what I was telegraphing was the easing that's built into the market doesn't actually occur until the beginning of the back half of next year. Unless the market sniffs that out earlier, economic weakness, and forwards come down more, you've got essentially almost a full pricing of the CD book that's gonna have a, has a lag effect. It had a lag effect on the way up, so have a bit of a lag effect on the way down. Until that happens, banks are still competing for deposits.
We see in our markets, we see some fairly aggressive pricing from, interesting to me, both larger and smaller banks. It's simply that.
Billy Young (Equity Research Analyst)
Understood. That makes sense. It makes sense. Okay, just on maybe loan growth, maybe a two-part question here. First, your thoughts on whether the $9.2 billion-$9.4 billion in the back half of the year, if that's still a good number for you in terms of target? On C&I, you know, balances have been under pressure for the last couple of quarters. I guess, you know, what are you hearing or seeing from customers here? How does that impact your thinking on the growth mix in the near term? Because I know, you know, it was, I think it was 70%-75% commercial was kind of the target for where you're getting your growth from. Thanks.
Nitin Mhatre (President and CEO)
Yeah. Billy, I'll start. I'll give a high-level overview, and then David could give a little more specific. I think specific guidance, the number that you pointed to, 9.2-9.4, I think we might be on the lower end or even slightly lower than the lower end at this point of time. We see the slowdown in the pipelines across all books, so that's going to show up in the Q4. We did, I think David did provide guidance for the second half of growth of 7%-11%. Again, I think it will be on the lower end of that or even slightly short of that, and I think that's a good thing in the environment that we are in.
The second part of your question is, yeah, we do expect that the commercial book goes from 65%-70% over time, and our teams are doing a fantastic job managing the balance sheet. Even on our residential book, we've slowed down. We've pretty much stopped third-party originations. We've slowed down on the originations and have improved our ability to do secondary market sales, which were more than 20% last quarter. I think it's a mix of activities in kind of accordance to the market environment.
David Rosato (Senior Executive VP and CFO)
The only thing I would add to that is when Nitin says our pipelines are slower or lower, that's by design, okay? We certainly have the ability to lend more than we're lending, but we're repositioning under the leadership in commercial of Jim Brown to work to lend and create deposits, which is a modest or a change in our philosophy. Fuller both sides of the balance sheet relationships is what we're going after, rather than just extending high-quality credit. We'll be very successful with that over time. It takes time. Nitin referenced in his original comments that the industry disruption has allowed us to hire deposit-focused commercial bankers, and we will continue to try to do that.
That's the real color behind what we're trying to achieve here. Hope that helps, Billy.
Billy Young (Equity Research Analyst)
It does. Thank you very much for taking my questions. I'll step back now. Thanks.
David Rosato (Senior Executive VP and CFO)
Thank you.
Operator (participant)
Our next question comes from the line of Dave Bishop of Hovde Group. Please go ahead.
David Bishop (Senior Equity Research Analyst)
Yeah, good morning. Good morning, gentlemen.
David Rosato (Senior Executive VP and CFO)
Morning, Dave.
Nitin Mhatre (President and CEO)
Morning.
David Bishop (Senior Equity Research Analyst)
Hey, Nitin and Dave, just curious, obviously there's been some, you know, maybe year-over-year pressure on data processing, technology, and communication costs, and you noted, you noted the sort of the revamp of the digital banking platform. Just curious, maybe, is there a potential to enumerate what the savings are once that's implemented? How much of that year-over-year pressure has been related to sort of that, that initiative?
Nitin Mhatre (President and CEO)
Yeah. Dave, I'll ask Sean to talk about the technology kind of outlook here. Sean?
Sean Gray (President and COO)
Yeah, there is opportunity. You know, it's a lower unit cost going forward, so we anticipate, you know, very low single-digit reduction off of where we are today.
Nitin Mhatre (President and CEO)
Dave, what is the second question again?
David Bishop (Senior Equity Research Analyst)
Yeah, second question, then, obviously with expenses in the crosshairs, and maybe this is something you've thought about or pursued and just doesn't make sense in the current environment. I appreciate the disclosures around the runoff portfolios, Upstart and Firestone. Any potential for maybe a bulk sale there or partial bulk sale just to accelerate the reduction of sort of those non-core portfolios and maybe the expenses attributed with them?
Nitin Mhatre (President and CEO)
I would say, Dave, we're looking at everything, right? I think you started with expenses. All options on the table: real estate procurement, suppliers, org structures, discretionary. That's on the expense side. Similarly, on the balance sheet side, to your question, yeah, we're looking at every optionality we have to improve the balance sheet mix. Yeah, everything's on the table.
David Rosato (Senior Executive VP and CFO)
Yeah, Dave, I would just go back to I thought I had said this last quarter. Yeah, last quarter, we were calling out the double technology expense, so to speak, because of the Narmi conversion that we talked about. I mentioned that in our comments today about, you know, the reduction in our legacy deposit system. You know, that's about $500,000 a quarter or so. That hasn't come out of the run rate yet, but it will as we go through this quarter and into next year. The problem with technology expenses, there's always more around the corner, and that's what we have to be diligent around.
David Bishop (Senior Equity Research Analyst)
Got it. One final question, just curious, Nitin and Dave, just new commercial origination deals where you're onboarding new commercial loans. Thanks.
Nitin Mhatre (President and CEO)
Yeah, yeah, they're about closer to 8%, I think 7.75%-8%.
David Bishop (Senior Equity Research Analyst)
Perfect. Thank you.
Nitin Mhatre (President and CEO)
Thanks, Dave.
Operator (participant)
Our next question comes from the line of Chris O'Connell of KBW. Please go ahead.
Christopher O'Connell (Director and Equity Research Analyst)
Hey, good morning. Wanted to talk about the share repurchases. This quarter was a little bit less than half, or so it seems like, of the repurchases last quarter. I believe this plan that you're currently on ends at the end of this year. Just wanted to know what your appetite was going into the fourth quarter, whether you think it'll look a little bit more like 3Q levels or 2Q, and whether you intend to re-up the plan as we move into 2024?
David Rosato (Senior Executive VP and CFO)
Sure. Two-part question. Our approach in the third quarter was, you know, the equity markets felt a little iffy to us, especially the sector that, you know, we all travel in. The average price our share traded at in the third quarter was $21.40. We have a tangible book value at the end of the quarter, $21.23. Our approach in the third quarter, which was mostly around price discipline. We bought stock at $20.01. We were a bit more focused on price and the discipline, and a lot of that was just concerned about how our sector is trading, but in my comments, I did very clearly state that, you know, our stock is undervalued.
The question is, our stock and all of our peers may stay undervalued for a period of time. That doesn't give you a lot of color to Q4, but I think we will... We would have liked to have bought more stock at that price in the third quarter, it just wasn't available. The second part of your question was this one, this does expire, and will we come up with another program? Most likely answer to that is yes. Yeah, we still have to socialize that with the Board and go through the normal regulatory protocols, but that would be our intention as long as our Board is supportive.
Christopher O'Connell (Director and Equity Research Analyst)
Great. Just on the balance sheet, on the cash levels, you guys are still a little bit elevated to historical levels today. Do you see an opportunity to kind of bring that down in the coming quarters to help out either, fund some loan growth or reduce some, you know, higher cost fundings?
David Rosato (Senior Executive VP and CFO)
Yeah, probably. As you mentioned, we brought it down quite a bit from where we were in the first half of the year. In Q2, it was a little elevated when we were going through the government shutdown business. You know, we wanted to have a more liquid balance sheet. Who knows if we're gonna be dealing with that again or not? Aside from that, generally, we would generally concur there's the ability to bring cash levels down.
Christopher O'Connell (Director and Equity Research Analyst)
Okay, got it. Just thinking about bigger picture here, you know, as we, you know, move into, you know, year three, and you guys are, you know, moving towards those BEST targets. Where do you think you have the most ability or levers to pull in order to, you know, trend and get toward those targets? Obviously, a little bit of margin compression, but is it balance sheet growth, you know, expense management or any fee income opportunities? Where do you see the biggest bright spots?
Nitin Mhatre (President and CEO)
Yeah, it's kind of a different order, but you spelled out the three components. Expenses will be a big component of it. Balance sheet, mix change, and growth will be the other part. Historically, if you look at the 10-year average, our margins used to be 2.7. We believe there's an opportunity to have much higher margins, so there is little bit of that, you know, margin play as well. We continue to get opportunities through the disruption that's going on in the market and for our ability to hire, you know, client books and the bankers with deposit-oriented relationships. We've seen good success constantly, and that'll get accelerated as we go into next year.
David Rosato (Senior Executive VP and CFO)
Yeah. We also have opportunities on the fee income side. I mean, those are really good businesses. They take time to scale. You need the right people in the right positions, but I do think we have opportunities there over the next couple of years.
Christopher O'Connell (Director and Equity Research Analyst)
Great. Lastly, you know, I know you guys give a lot of detail in the deck with regards to this, but, just any internal outlook or updates on your thoughts on the overall office portfolio and just the general kind of, you know, market conditions in your areas?
Nitin Mhatre (President and CEO)
Greg?
Greg Lindenmuth (SEVP, Chief Risk Officer)
Sure. Yeah, our overall outlook for the portfolio is still consistent with what we've seen in the past. Obviously, we're familiar with what other banks are going through and some of the risks in the industry. The portfolio performance, you know, still remains solid. We will continue to look at opportunities to revisit renewal opportunities and whether we decide to renew credits in the future or not. We think it's a very good time, as we experience some of the maturities over the next year or two, to rebalance the portfolio.
Nitin Mhatre (President and CEO)
I would add, Chris, that we're also, you know, as part of slowing down of some of the originations, we've also seen a decline in that portfolio, roughly 5% quarter-over-quarter. The portfolio is performing well, and it's, you know, not growing at a fast pace. I think that kind of bodes well for asset quality for us in this environment.
Christopher O'Connell (Director and Equity Research Analyst)
Great. Great. Appreciate the call. Thanks for taking my questions.
Nitin Mhatre (President and CEO)
Thanks, Chris.
Operator (participant)
Our next question comes from the line of Laurie Hunsicker of Seaport Research. Please go ahead.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Great. Hi, thanks. Good morning.
Nitin Mhatre (President and CEO)
Hey, Laurie
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
To go back to your branches that you shuttered, the four branches, were any of those in Boston, or where were they located in Massachusetts?
Nitin Mhatre (President and CEO)
Yeah, they were not in Boston, two west and two east of the footprint.
Greg Lindenmuth (SEVP, Chief Risk Officer)
Yeah. Yeah.
Yeah, Laurie, you know, really west of 495 in Massachusetts.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Okay, okay. As you think about your 96 branch footprint, if you were to look a year out, then how do you see that? Is that 96 going to 90? Is it 96 going to 80? How do you think about that?
Nitin Mhatre (President and CEO)
Yeah, I, no, we can give a specific number, Laurie, but we, as we said in the earlier question as well, we constantly evaluate our branch footprint and our Head of Retail Business, and her team is constantly also looking at customer foot traffic and servicing patterns and where you could actually serve those clients better. We have channels like MyBanker that are unique to us, whereby we go to the client as opposed to clients having to come to the branch. I think all of that is baked into the equation. We do believe, based on what we see, that there is an opportunity for further consolidation. We just can't spell out a specific number at this point.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Okay. Okay. $2.6 million in one-time charges, what are the cost savings you're getting with these closures? Was any of that reflected in 3Q? How do you think about how much of that drops to the bottom line versus a franchise reinvestment?
David Rosato (Senior Executive VP and CFO)
Yeah, Laurie, it's David. It's a modest number that drops to the bottom line on a go-forward basis. I think of some of these branch closures as cleanup, meaning two of them were closed branches, so there wasn't operating near-term or current period operating expenses. It was real estate cleanup, and then two were operating branches. It's a relatively modest number.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Okay, got it. I know you're hesitant to sort of talk about this going forward, but do you think we're going to see more branch closures in fourth quarter, or you're looking further out in terms of rationalizing expenses?
David Rosato (Senior Executive VP and CFO)
It's yet to be determined, but more likely to be into 2024 than fourth quarter.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Gotcha. Gotcha. Okay, thanks. That's helpful. Okay, and then going back to office here, it looks like you had a really nice drop linked-quarter. You went from $523 in the investor book down to $479 million. Was that a sale, or was there a reclassification there? How should we think about what that was? You didn't really have any commercial real estate charge-offs to speak of in the quarter, so I'm just trying to understand that movement.
Nitin Mhatre (President and CEO)
It's a combination of both, Laurie. One part was reclassification of, you know, companies that supply, you know, to the office space versus actual office space itself. I think that brought some of the number down. Even if you normalize for it, as I mentioned earlier to the other question, our balances in the office portfolio went down roughly by, you know, 5% or $25 million. Yeah.
David Rosato (Senior Executive VP and CFO)
We had some in our first iteration of going through the portfolio. There were some suppliers to office buildings that were included. That should not have been included originally. We made that change this quarter. As Nitin says, more importantly, normalizing for that, the portfolio still was down 5%, and it was not through sales or charge-offs. It was simply maturities.
Nitin Mhatre (President and CEO)
Yep.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Gotcha. Gotcha. Yeah, your CRE and your office slides in the deck are very helpful. On office, I know you've got another, I don't know, $360 some odd million that are labbed. Can you talk a little bit about, that's not included in that number? Is that the right number? Is there a better number? Just, I guess, specifically, you know, how medical is holding up very well, lab is starting to see a little bit of weakness. Are you seeing anything there that's concerning you? How is that portfolio looking?
Nitin Mhatre (President and CEO)
Yeah, no, no concerns that we've seen so far. Greg, if you would like to provide any more color?
Greg Lindenmuth (SEVP, Chief Risk Officer)
No, Laurie, we're not seeing any, like, early signs of weakness in the portfolio. No increases in criticized or classified. You can see some of our NPL and NCO rates on the portfolio, and even some of the early stage, we're not seeing anything there.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Okay, $360 million, is that the right number for office lab, or is there a better number?
Kevin Conn (SVP, Investor Relations & Corporate Development)
Laurie, this is Kev.
Greg Lindenmuth (SEVP, Chief Risk Officer)
Oh.
Kevin Conn (SVP, Investor Relations & Corporate Development)
Sorry, go ahead, Greg.
Greg Lindenmuth (SEVP, Chief Risk Officer)
No, you meant office lab, Laurie? What?
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Correct
Greg Lindenmuth (SEVP, Chief Risk Officer)
What specifically?
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Yeah, correct. Right.
Kevin Conn (SVP, Investor Relations & Corporate Development)
Are you asking about education and medical, Laurie?
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
I don't know. I was under the impression you had about $360 million of office lab last time I chatted with you, but maybe I got that firm incorrect.
David Rosato (Senior Executive VP and CFO)
No, it was.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
I thought you had.
Kevin Conn (SVP, Investor Relations & Corporate Development)
Well, just to.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Cambridge lab-
Kevin Conn (SVP, Investor Relations & Corporate Development)
Just to clarify, yeah, the education and medical exposures were $350 million at the end of the second quarter and dropped 9% to $318 million at the end of the third quarter.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
318. Perfect. Perfect. Sorry about the confusion there. Okay, great. Then I guess, just sort of very high-level, Nitin, can you talk a little bit about, and I realize you haven't provided 2024 guidance, but can you talk a little bit about what would be your sort of first plan of attack as you de-risk the balance sheet, just in near-term quarters, how we should be thinking about that?
Nitin Mhatre (President and CEO)
Yeah, Laurie, you.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
When you talk about that as a priority.
Nitin Mhatre (President and CEO)
You broke up a little bit. You said first, your plan of attack to do what?
Greg Lindenmuth (SEVP, Chief Risk Officer)
De-risk.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
In de-risking the balance sheet? Yeah, you mentioned that was a priority. Can you just, you know, in incoming quarters, just very generally talk about sort of what is your first plan of attack as we look for the next couple quarters on the de-risking strategy there?
Nitin Mhatre (President and CEO)
I think I'll leave that when we provide the guidance because we would have better line of sight, Laurie. Broadly speaking, to the question I answered earlier, we're looking at all components of the balance sheet and opportunities that are embedded within it. Beyond that, we'll have better clarity as we go forward. In the meanwhile, the teams are doing a fantastic job monitoring the existing portfolios, working with the clients, and keep the credit quality as pristine as we can.
David Rosato (Senior Executive VP and CFO)
If I could just jump in for a second. I really think Nitin's comments were in response to Dave's question. As a relative newcomer here, I would just say that the balance sheet isn't necessarily in need of de-risking. I wouldn't want that impression out there that we feel we need to de-risk our balance sheet. I see, and look, Laurie, I think this was before you started recovering us, so I probably said it in my first conference call, if I remember correctly. The...
My impressions, my initial impressions, and still my impression as I get to understand the company better, is we have a really strong credit process, very well developed, especially when I think about the size of the organization, the reporting, the quality of the discussions around the risks that we have, the risks that we take and manage. There's, you know, there's a few portfolios that are in runoff mode, but they're not necessarily in runoff mode because of credit per se. Those are a very small component of the loan portfolio. When you think about C&I portfolio, the ABL portfolio, our residential mortgage portfolio, our commercial real estate portfolios, where the big numbers are, the point I'm trying to convey is we have very solid risk management practices around the core of the business.
Laurie Hunsicker (Managing Director, Senior Equity Analyst)
Great. Thank you very much for taking my question.
Nitin Mhatre (President and CEO)
Thank you, Laurie.
Operator (participant)
There are no further questions at this time. Please proceed.
Nitin Mhatre (President and CEO)
Thank you all for joining the call today and for your interest in Berkshire Bank. Have a good one.
Operator (participant)
Ladies and gentlemen, this concludes your conference call for today. We thank you for participating and ask that you disconnect your lines.