EverCommerce - Earnings Call - Q1 2025

Executive Summary

• Q1 2025 revenue from continuing operations grew 3.2% YoY to $142.3M and Adjusted EBITDA rose to $44.9M; both exceeded the top end of internal guidance, driven by execution and cost management. However, revenue was below S&P Global consensus of $146.3M*, while Adjusted EBITDA beat the ~$40.8M* consensus.
• Management reiterated FY25 guidance (Revenue $581–$601M; Adjusted EBITDA $167.5–$175.5M) and issued Q2 guidance (Revenue $144.5–$147.5M; Adjusted EBITDA $39.5–$41.5M).
• Strategic focus remains on payments monetization and AI; payments represented ~21% of revenue with ~9% TPV growth and ~95% gross margin contribution to mix improvement.
• Capital return: Buyback authorization increased by $50M and extended to YE 2026; repurchased 1.1M shares for ~$11.2M in Q1.
• Tone: Executives highlighted margin expansion (Adj. EBITDA margin 31.6%) and transformation progress; Q1 margin outperformance partly reflects timing that shifts some expenses into later quarters.

What Went Well and What Went Wrong

• What Went Well

  • Exceeded internal guidance top end for both Revenue and Adjusted EBITDA; CEO: “results exceeded the top end of our guidance range… driven by strong execution and continued active cost management”.
  • Margin expansion: Adjusted EBITDA margin 31.6% (+~360 bps YoY), aided by mix shift to high-margin payments/rebates and cost optimization; adjusted gross margin 78.1%.
  • Payments engine gaining traction: payments ~21% of revenue; TPV annualized ~$12.7B (+~9% YoY); multi-product enablement and utilization up 28% and 20% YoY, respectively.

• What Went Wrong

  • Top-line below Street: Revenue of $142.3M trailed S&P consensus $146.3M* despite beating company guidance.
  • Interest headwind: Interest and other expense rose to $12.8M vs $5.8M YoY, pressuring GAAP earnings; total net loss was $(7.7)M including discontinued operations loss.
  • Expense timing caveat: Q1 margin outperformance benefited from timing of investments; CFO expects some favorability to shift into later quarters—limiting read-through for run-rate margins.

Transcript

Operator (participant)

Thank you for standing by, and welcome to EverCommerce's first quarter 2025 earnings call. My name is Corey. I'll be your operator today. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star 11 on your telephone, and you will hear an automated message advising your hand is raised. To withdraw your question, please press star 11 again. As a reminder, this conference call is being recorded today, Thursday, May 8 of 2025. I would now like to turn the conference call over to Brad Korch, SVP and Head of Investor Relations for EverCommerce. Please go ahead.

Brad Korch (SVP and Head of Investor Relations)

Good afternoon, and thank you for joining. Today's call will be led by Eric Remer, EverCommerce's Chairman, Chief Executive Officer, and Ryan Siurek, EverCommerce's Chief Financial Officer. Joining them for the Q&A portion of the call are EverCommerce's President, Matt Feierstein, EverPro's Chief Executive Officer, Josh McCarter, and EverHealth's Chief Executive Officer, Evan Berlin. This call is being webcast with a slide presentation that reviews the key financial and operating results for the three months ended March 31, 2025. For a link to the live or replay webcast, please visit the Investor Relations section of the EverCommerce website, www.evercommerce.com. The slide presentation and earnings release are also directly available on the site. Please turn to page two of our earnings call presentation while I review our Safe Harbor Statement.

Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward-looking statements. Such statements are based on the current expectations and beliefs of management. Actual results may differ materially from these forward-looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC. We undertake no obligation to publicly update or revise these forward-looking statements except as required by law. We will also refer to certain non-GAAP financial measures in our comments today. A reconciliation of non-GAAP to GAAP historical measures is provided in both our earnings and press release and on our earnings call presentation. As a quick reminder, following our announcement in March that we are seeking strategic alternatives for the Marketing Technology Solutions, we have classified Marketing Technology as discontinued operations.

Our commentary today will focus on the continuing operations of our business, focused on our EverHealth, EverPro, and Everwell verticals. All financial and operating metric results are presented related to the continuing operations only unless otherwise specified. I will now turn it over to our CEO, Eric Remer. Please continue.

Eric Remer (CEO)

Thank you, Brad. I'll focus my commentary on first quarter 2025 results, as well as our top strategic priorities. Brian will then discuss our financial performance in more detail. Our first quarter reported revenue exceeded the top end of our guidance range. For the first three months of the year, GAAP revenue increased 3.2% year over year. At a pro forma basis, which adjusts for the prior year's sale of Fitness Solutions, revenue increased 7.4% year over year. Adjusted EBITDA of $44.9 million also beat the top end of our guidance range, representing a 31.6% margin. Adjusted EBITDA margin expanded nearly 360 basis points year over year. Payments revenue, excluding the Fitness Solutions, grew 8.4% year over year, driven by nearly 9% growth in TPV. Finally, our board of directors approved a $50 million increase to our share repurchase program, while also extending this authorization to year-end 2026.

EverCommerce provides SaaS solutions for the service SMB economy. We offer tremendous value to our customers by providing the system of action necessary to run their businesses with tailored, unique workflows. Adjusted to account for the planned sale of Marketing Technology Solutions, we provide end-to-end solutions to more than 725,000 customers across our three major verticals: EverPro for home field services, EverHealth for physician practices, and Everwell for wellness, with the two former verticals representing 95% consolidated revenue. Our large base of customers represents an immense embedded opportunity to provide value-added features and services like payments and customer rebates through our purchasing programs. On a pro forma basis, for the last 12 months, we generated $563.9 million in revenue, representing 7.8% year-over-year growth. Subscription and transaction revenue grew 8.1% year-over-year. Over the last 12 months, we generated 30.1% adjusted EBITDA margin.

Finally, our annualized total payment volume, or TPV, expanded to over $12.7 billion. Before I dive into our normal course discussion of customer trends, I wanted to update you on our AI initiatives at EverCommerce. AI is an important part of our forward strategy for multiple reasons. First, embedding AI capabilities into our customer-facing software allows us to innovate faster and maintain a leading competitive position. Second, using AI for development work enables us to more efficiently and more quickly bring new features, functions, and solutions to market. Third, we believe that using AI-driven workflows internally will be a key driver to continue our cost discipline and drive additional long-term margin expansion. Over the past six to 12 months, we have made significant progress integrating AI in our products and our internal workflows.

We have deployed third-party AI platform features and automation tools across talent acquisition, people operations, employee development functions to reduce manual workloads, improve data collection, and create impactful, actionable insights. Looking ahead, we expect additional AI use cases to have a meaningful contribution to our products and operations. Before discussing our customer metrics, I want to once again remind you that these metrics have been restated for both the current and year-ago periods to exclude marketing technology solutions. Accelerating payments adoption and utilization continues to be our highest priority, and in 2025, we're making specific investments in our product capabilities and go-to-market motions to prioritize payment attachment at the point of initial SaaS sale. At the end of the first quarter, 244,000 customers were enabled for more than one solution, reflecting 28% year-over-year growth.

As we discussed when we introduced this metric, enabling customers to more than one solution is the first step in the funnel that leads to increased revenue, retention, and ultimately profitability of these customers. Once customers are enabled, the next action item for us is to facilitate usage. In the case of payments, this is getting our customers to actively process on our platform. We measure this step in the funnel as utilization. At the end of the first quarter, approximately 99,000 customers were actively utilizing more than one solution, reflecting 20% year-over-year growth. Customers that purchase and utilize more than one solution are naturally some of our most profitable and stickiest customers. As we've illustrated in past earnings calls, the effect of more customers taking payments or other add-on features and services is higher net revenue retention.

Looking back over the trailing 12 months, our annualized net revenue retention, or NRR, was 97%. Year over year, our payments revenue on a pro forma basis grew over 8% and accounted for approximately 21% of overall revenue. As a reminder, we report our payments revenue on a net basis and therefore contributes approximately 95% gross margin. Payments revenue is a meaningful contributor to overall adjusted EBITDA margin expansion. First quarter estimated annualized total payment volume, or TPV, was approximately $12.7 billion, representing nearly 9% year-over-year growth. As I mentioned earlier, we are making strategic high ROI investments into our payments platform and team, which we believe will result in increased payment adoption, TPV growth, and revenue acceleration. Now I will pass it over to Ryan, who will review our financial results in more detail, as well as provide our second quarter guidance.

Brad Korch (SVP and Head of Investor Relations)

Thanks, Eric. While total reported revenue in the first quarter was $142.3 million, subscription and transaction revenue, our primary revenue base, was $137.8 million, up 3.3% from the prior year period. For Q1 2025, year-over-year pro forma revenue growth was 7.4%, while year-over-year pro forma subscription and transaction revenue growth was 7.6%. The primary difference between the actual and pro forma revenue growth is attributable to the removal of prior year revenue associated with the sale of our Fitness Solutions that closed in 2024. The solid performance in subscription and transaction revenue was largely due to continued execution of our growth strategy to provide customers our core system of action software solutions and driving expansion by promoting cross-sell and upsell opportunities leading with payments. As Eric noted, we also exceeded the top end of our adjusted EBITDA guidance range.

First quarter adjusted EBITDA was $44.9 million, representing a 31.6% margin versus 28% in Q1 2024, which is 16.3% growth year over year. Q1 margin expansion of over 360 basis points was aided by the timing of certain expenses and investments, with a significant portion of the favorability compared to guidance expected to be reallocated to later periods within the year. On a year-over-year basis, margins improved due to cost optimization initiatives, makeshift to higher margin products, and overall scale economies. Adjusted gross profit in the quarter was $111.1 million, representing an adjusted gross margin of 78.1% versus 77.1% in Q1 2024. Adjusted gross profit improved largely as a result of a positive makeshift in the business to high margin revenue streams such as payments and rebates.

Now, turning to adjusted operating expenses, which are reconciled in the appendix to this presentation, overall adjusted operating expenses improved as a percentage of revenue both for the quarter from 49.1% to 46.5% on a year-over-year basis and on an LTM basis from 49.2% to 47.9%. While the previously mentioned timing of investments and expenses was a factor, the long-term trend of continued operating expense moderation is deliberate and attributable to both growth of the business and specific actions taken as part of our transformation and optimization program. We maintain our focus on improving customer satisfaction and acquisition while also highly focused on cost discipline in functional support areas. Now, turning to some key liquidity measures, which include cash flow from continuing and discontinued operations, we continue to generate significant free cash flow as we invest to grow our business.

Cash flow from operations for the quarter was $30.7 million, more than double the $13.3 million generated in Q1 2024. Levered free cash flow was $25.1 million in the quarter, and for the trailing 12-month period, we generated more than $110.9 million in levered free cash flow. Adjusted unlevered free cash flow was $34.3 million in the quarter and $138.9 million for the last 12 months, representing 14.8% and 17.7% year-over-year growth respectively. We ended the quarter with $148 million in cash and cash equivalents, and we maintain $190 million of undrawn capacity on our revolver. We have $531 million of debt outstanding as of the end of the quarter, which matures in July 2028. Our total net leverage, as calculated for our credit facility, at the end of the quarter was approximately 2.1 times, consistent with our financial policy.

We have $425 million of notional swaps at a weighted average rate of 3.91% for the floating rate component of our interest cost. Owing in large part to our strong balance sheet, cash flow generation, and liquidity profile, our board of directors once again increased our share repurchase authorization by another $50 million and extended the program, which was set to expire at the end of this year to year-end 2026. In the first quarter, we repurchased approximately 1.1 million shares for $11.2 million at an average price of $10.08 per share. Based on the recently increased authorization and shares repurchased through March 31, 2025, we have approximately $71.6 million remaining in our total repurchase authorization. I would now like to finish by discussing our outlook for the second quarter and full year of 2025.

As a reminder, our guidance for revenue and adjusted EBITDA for 2025 is based on our continued operations, which excludes Marketing Technology Solutions. For the second quarter of 2025, we expect total revenue of $144.5-$147.5 million and adjusted EBITDA of $39.5-$41.5 million. For full year 2025, we expect total revenue of $581-$601 million and adjusted EBITDA of $167.5-$175.5 million, unchanged from the guidance provided in mid-March. Operator, we are now ready to take the first question.

Operator (participant)

Thank you very much. As a reminder, at this time, we will conduct the question-and-answer session. Please press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press star 11 again. Please stand by while we compile our Q&A roster. Our first question comes from Kirk Materne of Evercore ISI. Your line is open.

Bill Anderson (Senior Managing Director)

Hi, this is Bill on for Kirk, and thanks for taking my question. Last quarter, prioritizing payment attachment at the point of sale versus a future add-on sales motion was mentioned as part of your strategy. How has this been playing out for your sales teams in terms of win rates?

Brad Korch (SVP and Head of Investor Relations)

Yeah, I appreciate the question. Super excited about that. Again, I think that's still a core focus, a core strategy for us. In Q1, we absolutely saw some benefits of that, saw increases in that payment attachment with new customers. There's nuance to that as well. We're also doing things like, again, integrating that selling motion of payments into the SaaS workflow, but also we're doing sell-behind efforts. When a sale goes unclosed with a closed loss reason or it's just unclosed, we have our payments team following behind. Again, a lot of focus on payments attach at the time of software sale. That is through that integrated motion, but we're also investing in additional go-to-market optimization motions around that as well. That's definitely proven fruit for us in Q1.

Bill Anderson (Senior Managing Director)

Okay, great. Then outside of payments integrations, what do you view as the biggest upsell opportunities within your portfolio of EverPro, EverHealth, and Everwell?

Brad Korch (SVP and Head of Investor Relations)

Yeah, I'll start, and certainly if Evan and Josh want to chime in from each of their vertical perspectives, obviously super focused on payments from that penetration execution. It is our largest opportunity, but we're really excited about additional product integrations into our core systems of actions. A couple of examples, some of which we've spoken about in the past, obviously EverPro Edge has been a big opportunity from a growth perspective over the last year, but additional products that we have from a customer experience solution standpoint. Reviews integrations at systems of actions like Joist and Service Fusion also create real opportunities for us to expand the perimeter of our existing systems of actions with additional product capabilities. Evan, would you add anything from the EverHealth side?

Evan Berlin (CEO)

Yes, good question, Bill. I'd just say we talked about it in the past quarter from an EverHealth perspective that beyond payments, we're working to move beyond cross-sell and really working on delivering more value in the packages that we're selling to customers, just given the integrated capabilities we've got within EverHealth. Not just selling practice management and the EMR solution, but integrated patient engagement, RCM, our Insurance Clearing House, in addition to the kind of payments upsell. The answer in EverHealth is really around a more integrated package that our small practices can purchase from us, and then certainly as they grow and scale, buy more features over a period of time.

Bill Anderson (Senior Managing Director)

Great. Thanks for taking my question.

Brad Korch (SVP and Head of Investor Relations)

Operator, next question. Operator, can you hear us?

Operator (participant)

Yes, Alex, your line is open.

Great, thank you. Eric or Matt, just in terms of macro, you serve some resilience in markets. We've talked about this in the past, but any change in pipeline activity or some of the net expansion metrics you're tracking over the last two months tied to macro or any tariff concerns?

Eric Remer (CEO)

Yeah, thanks for the question. We obviously are monitoring it daily with the volatility in the macroeconomic environment, but to date, we are not seeing any degradation in any of our kind of key metrics we follow from lead gen to throughout the funnel, onboarding, so on and so forth. We will continue to monitor it, but to date, it's kind of business as usual.

Maybe just a quick follow-up on that for Ryan. Anything different embedded in the outlook for potential different changes in demand environment tied to that macro?

Evan Berlin (CEO)

No, when we looked at the full year and we updated guidance for Q2, but left the full year unchanged, we're not making any particular assumption differently with regard to kind of the macroeconomic environment and things that are in the news currently. Should that change, we obviously would make things updated. We've just continued to be prudent in the guidance that we're giving overall. We feel good about the Q1 results, but as I said, we had some expense favorability that we think we're going to continue to move forward into the rest of the year, and nothing therefore changes from the full-year guidance perspective.

Eric Remer (CEO)

Just to add, on the premise of your question, we do agree we have really good end markets that are resilient. We're not immune to massive macro changes that could occur, and so that's why, as Ryan said and I said earlier, we're just going to track it closely and make sure that we're doing what we need to do accordingly internally.

Okay. Maybe just one other follow-up for me, similar to the first question, but the multi-product adoption, I think, was a record sequential growth. Is there anything we can read into that in terms of TPV or payments growth kind of accelerating here next quarter or the rest of the year, or is there good cross-sell of kind of other solutions outside of payments? Thanks.

Brad Korch (SVP and Head of Investor Relations)

Yeah, I'll start, and I'll certainly let Josh add. Again, we're excited and remain excited about the opportunity and the progress that we continue to make across payments, although, again, lots of field in front of us to continue to drive execution and growth. I think, again, enablement, as Eric said, is the first step in the process. Excited for the continued and really solid quarter from a payment attach standpoint. The next step in the funnel is obviously utilization, and we're incredibly focused on the go-to-market optimization that we're doing, the product enhancements that we're doing. Again, we need to continue to drive SaaS workflow improvements, add to the payment features that we have, and integrate customer success.

Those are all things that we're actively investing in and all things that we believe, as we have a greater foundation of enabled customers for payments, that we believe that's going to turn itself into more utilization and ultimately more TPV. I did speak to some of the other products that we have. I mean, we're also excited about that. I didn't mention additional homeowner financing and consumer lending products that we've integrated in, as well as, like I mentioned, EverPro Edge and further integration of our reviews products across our EverPro portfolio. Sorry. Josh, anything you would add there?

Josh McCarter (CEO)

I think you hit most of it. The only other two things I would say is, as we're adding and improving the product and adding more ways to pay, that will enable us to capture more TPV. As we're adding tap-to-pay and more mobile payments and ACH and check capture and so forth, that definitely grows the pie. The other point on the product that you brought up, something like Edge or the reviews, that's also a retention aspect because the more products that a customer buys from us, that's going to retain them longer and produce a longer lifetime value for us. Those are two other things I'd highlight.

All right, great. Super thorough. Thank you all.

Operator (participant)

Thank you very much. As a reminder, to ask a question, please press star 11 on your phone, and you will be loaded into the queue. Stand by for our next question. Our next question comes from Aaron Kimson of Citizens. Aaron, your line is open.

Aaron Kimson (Analyst)

Great. Thanks for the question, guys. I'm sorry if some of this came up. I've been jumping around calls. When we think about your 500,000 customers or so in the U.S., is it safe to assume that most of the potential tariff exposure there is on the EverPro side of the business? Do you have any thoughts on what percentage of revenue could be exposed to tariffs?

Eric Remer (CEO)

Yeah. Again, most of our EverPro business is break fix. So we're not in kind of new starts and major construction. We don't think from a macro perspective, our customers are going to be directly hit by our specific EverPro customers are going to be directly hit by that. Will some of their supplies potentially and that those costs would pass on to the customer? Will customers, if the macroeconomic gets worse, pull back on fixing non-critical things potentially? We're aware of all the potential pitfalls that could happen with regard to it, but we're not directly exposed in terms of tariffs hitting our business, having a direct impact on our customers.

Aaron Kimson (Analyst)

Got it. Secondly, for Josh, maybe you've had about six months now to wrap your arms around the EverPro business. Are there any pleasant surprises or particular areas of improvement you've identified so far? I know you joined Mindbody right around the take private, but since investors know that from its public days, are there any lessons from Mindbody you think will prove particularly relevant in running EverPro?

Josh McCarter (CEO)

Yeah, absolutely. Thank you for the question. First of all, the last six months have been fantastic, and I've continued to find more opportunity in the business, which has been great. Several of the areas we talked about payments, and I think that we all see that as one of our largest growth levers across EverCommerce and specifically within EverPro. Outside of that, we have a lot of opportunity to cross-sell other products and start building out more features and functions within CES, within marketing products, and also thinking about other verticals that our solutions can support. We also have another product that is called Service Nation, which is a training, trade show, and rebate program that I think we've just barely scratched the surface on. Right now, we have several thousand participants in that program, and I think that could grow significantly.

As we look at rebates, you heard about Edge before. A lot of those types of programs can bring more people into the fold, whether they're on those programs or on other systems of action. I'm very optimistic and very positive about the opportunity at EverPro. To the question about Mindbody, a lot of the work that we did there was transformational work, and you've heard about the transform and optimize initiatives that we have going across EverCommerce. I think a lot of the things that we did in terms of restructuring the sales organization and consolidating down from multiple organizations into one, streamlining different processes, consolidating down systems, streamlining reporting, launching a revenue operations function, all of those types of things that we did at Mindbody are very applicable to EverPro.

We have also built out a great executive team that has experience in these types of transformation that is really helping to drive those initiatives forward.

Aaron Kimson (Analyst)

Great. Thank you, guys.

Operator (participant)

Thank you very much. At this time, I'm showing no further questions, and I would like to turn it back to Eric Remer for closing remarks.

Eric Remer (CEO)

Thank you again for joining us today. While we are pleased with the results this quarter, we are much more excited about the trajectory of the business and the successes we are seeing on our transformation journey. We look forward to sharing even more with you in the weeks and months ahead. Thanks again.

Operator (participant)

Thank you very much for your participation in today's conference. This does conclude the program. You may now disconnect.