HireRight - Q2 2022
August 4, 2022
Transcript
Operator (participant)
Good afternoon, ladies and gentlemen, and welcome to the HireRight second quarter 2022 conference call. Joining today's call is the company's President and Chief Executive Officer, Guy Abramo, and Chief Financial Officer, Tom Spaeth. At this time, all participants are in listen-only mode. I remind everyone that management will refer to certain non-GAAP financial measures. An explanation and reconciliation of these measures to the most comparable GAAP financial measures is included in the press release issued today, which is available in the investor relations section of HireRight's website. Also, during this call, management's remarks will include forward-looking statements related to HireRight's market opportunities, customer retention, competitive differentiation, growth expectations, operational improvements, strategies to increase revenue and margins, growth prospects for industry sectors and our international business, labor market and economic trends, future cash flows, and financial performance, including 2022 guidance.
Such statements are predictions, and actual results may differ materially. Additionally, information concerning factors that could cause actual results to materially differ from those in forward-looking statements is contained in Form 10-K filed with the Securities and Exchange Commission, in particular, in the sections of that document entitled Risk Factors, Forward-Looking Statements, and Management's Discussion and Analysis of Financial Condition and Results of Operations. Now, it is my pleasure to turn the call over to Guy Abramo.
Guy Abramo (President and CEO)
Thank you, operator, and good afternoon, everyone. We're pleased to have you with us today to discuss another set of strong quarterly results. I'll hit the highlights, and Tom will walk through the details as usual. Second quarter revenue was up a robust 26% over the corresponding prior year period, reaching a record $222 million. This strength reflects our continued high client retention and upsell rates, new logo wins, and secular trends resulting in continued strong demand for labor in our targeted end markets. Our strong performance over the last four quarters reflects our full recovery from the pandemic-impacted periods of 2020 and early 2021, and we expect solid but more normalized growth over the medium to longer term.
We also continue to deliver on our commitment to improving profitability, delivering more than a 240 basis point gain in adjusted EBITDA margin, showing growth of 40% over the prior year period. The efficiency improvements and increasing automation that drove these gains flowed through to adjusted net income, which more than doubled over the prior year, reaching $43 million for the quarter. Our results showed continued strong demand for our high-quality solutions across all of our regions and verticals. While we certainly recognize the challenges of the macro environment with inflation at multi-decade highs, rising interest rates, and recessionary concerns, the demand for talent remains higher than historic norms, and the churn in the labor market continues at elevated levels compared to historical periods. Quality and thoroughness remain key selling points and differentiators for us, particularly in our core markets.
Last quarter, we talked about our early success in our version of the Pepsi Challenge. If you'll recall, this is where we rescreen candidates previously screened by a competitor, only to find hundreds and hundreds of missed felony convictions. The key point here is that we are willing to stack up our solution against anyone in the market and show that not all background checks are created equal. As such, we are continuing to offer this challenge up to key prospects, and it is continuing to deliver the results we expect. Most recently, we extended a major client relationship with a Fortune 500 business services organization into the Latin America region as a result of the client putting us to the challenge of going side by side with the incumbent to measure both quality and turnaround time.
We demonstrated a turnaround time at nearly 50% lower than this top global competitor, all while maintaining the high level of quality we demonstrate to this client across all global regions. We took over 100% of their LatAm business immediately following that test. Additionally, our other key differentiator continues to be our global platform. This quarter, for example, we extended a global relationship with a Fortune 100 technology company into India, replacing a top-tier competitor and further solidifying our relationship with this client. Similar to last quarter, we have once again solidified our coverage with some of the largest technology companies in the world by rounding out our global footprint. Reflecting on our go-to-market success, new customer bookings were strong yet again during the quarter, and our onboarding pipeline of new customers continues to grow.
New clients continue to tell us that our unified platform, our highly coordinated global account management structure, our quality service, and geographic reach are clear differentiators that appeal to them and are directly helping to drive these new wins. Regarding our vertical and geographic success, as has been the case for quite a few quarters now, healthcare has led our vertical strength, growing nearly 50% over the prior year. The remaining core verticals all delivered 20%+ growth rates. We're also excited to announce our first vertical-oriented solution on our e-commerce platform, BackgroundChecks.com. As a reminder, we're the only major background screening firm with a purpose-built e-commerce platform targeting the small/medium business market. Now we look to capitalize on our leadership in the transportation industry by building an easy-to-use e-commerce solution targeted specifically at small and mid-sized trucking firms.
There are over 1.2 million drivers in the U.S. working for companies that have fewer than 20 trucks, making this an exciting opportunity. Our extensive experience with DOT regulations, combined with the fact that we are the only background screening service provider in the industry with connections to the motor vehicle record sources in all 50 states, makes this an ideal target market for BackgroundChecks.com. Now let me turn to our international markets where growth continues to be quite strong. Second quarter performance in our non-U.S. markets showed a growth rate of 30% over prior year. While we saw strength in every single region, LatAm and India had particularly impressive results. Revenue derived from applicants outside the U.S. now represents 16% of our total, and we expect this to further expand.
We will continue to make investments in these international markets to provide the best local support with the power of our global platform. Two notable examples of this are Mexico and India. In the past 9 months, we have ramped our Mexico operations from less than 10 team members to more than 100. Similarly, in India, where we have strong BPO partnerships, we've expanded our own team from less than 100 employees to nearly 500. As I've said repeatedly, our ability to service customers with our unified platform continues to be a strong competitive differentiator for us. Lastly, I would like to provide an update on our platform and fulfillment technology initiatives. As a reminder, we have partnered with a leading global IT services firm to streamline and automate the fulfillment process while improving the customer and candidate experience.
This is a two-year journey that we expect to complete at the end of 2023. Our focus is on technology investments aimed specifically at automating more of our back-office processes and maximizing the usage of our industry-leading data assets. Our emphasis is on driving automation and process improvement with the continued use of robotic process automation, natural language processing, and other cloud-delivered technologies that will reduce the cost and improve quality and efficiency of our researchers. We believe this margin enhancement strategy will drive double-digit profitability growth. I am pleased to report we have moved the first modules of the program into production. Since this is the first phase of the program, we are rolling volume in a measured manner. We're pleased with the results we're seeing and are excited about the opportunity to broaden the deployment and yield the long-term improvements we're expecting.
Simultaneous to this rollout, we are planning for the next modules to be delivered in the second half of the year. As previously stated, we expect only modest financial benefit this year, with a ramping of savings beginning next year and fully yielding the benefits by the end of 2023. In closing, we're very pleased with the results we've been able to deliver in the first half of the year. While there remains significant uncertainty around the broader macro environment, the underlying demand for talent and our ability to cross-sell and add new customers gives us great confidence in the long-term outlook for this business. With that, I'll turn the call over to Tom for a closer look at our second quarter financial performance and our outlook for the balance of the year. Tom?
Tom Spaeth (CFO)
Thank you, Guy. Good afternoon, everyone, and thank you for joining our call today. As Guy mentioned, we experienced another strong quarter, in fact, a record quarter with revenues of $222 million, reflecting a 26% growth rate over the prior year period. This growth rate reflects the strength in the overall hiring market that's benefiting from secular trends, our leadership position in the industry, as well as a favorable comparison to a partially pandemic-impacted quarter last year. We continue to benefit from high retention rates and our ability to upsell existing customers, all while adding new customers at the same time. Our implementation pipeline is the strongest it has been in some time after a very good bookings quarter. I also note that our revenue growth is 100% organic.
While we are actively evaluating M&A opportunities in the market, we continue to be disciplined in our approach and as of this time have not executed any transactions. Turning back to Q2 revenue, we continue to see strength across our core verticals, particularly healthcare, which grew nearly 50% during the quarter and now represents our second-largest vertical next to technology. Our core four verticals of technology, healthcare, transportation, and financial services now comprise nearly 60% of our total revenue. We will continue to focus on these core verticals as our quality solutions are ideally suited to these highly demanding customers. Our international markets are growing even faster than our U.S. business, with international-driven screens now representing 16% of overall revenue. International strength continues to be widespread, but was led this quarter by Canada, Latin America, and India, each of which grew in excess of 40%.
FX fluctuations had a minimal impact overall in the quarter. The strength in our top line, coupled with our continued focus on productivity improvements, led our adjusted net income to more than double over the prior year period from $17 million to $43 million, which is also a sequential increase of more than 40% from Q1. In addition, adjusted EBITDA increased 40% or more over the prior year period for the second quarter in a row, while adjusted EBITDA margin improved by more than 240 basis points to 24.1%. We are pleased with our margin improvement efforts, especially as we are now carrying over $3 million of incremental public company costs versus the prior year period. The vast majority of our improvement is being driven at the gross profit or cost of service level.
While we have important technology automation project that Guy touched on earlier, there are many other initiatives underway or being completed that can continue to drive cost improvements on the cost of service line. There are four primary categories of these improvements. One, smaller automation projects that focus on specific repeatable tasks. Two, labor optimization, including offshoring. Three, general process improvement. And four, a focus on data cost acquisition reduction through vendor management and elimination. The combination of these efforts has already resulted in a reduction of cost of service as a percent of revenue from 55.6% to 54% over the past year.
These four elements will continue to be a focus for us as the larger technology transformation continues, in which Guy has already mentioned won't provide material margin contribution until 2023. The improvements in our cost of service more than overcame our rising costs of SG&A, which are largely driven by the addition of public company costs in 2022. Our SG&A expense was higher by $11 million, but still generally flat as a percentage of revenue compared to the prior year. Excluding stock comp increases, SG&A would have reflected nearly 100 basis point improvement from 13% of revenue to 11.9% this quarter. More than $3 million of the increase in SG&A was related to new public company costs, including accounting and legal fees, as well as insurance. Lastly, like many companies, we are dealing with a tight labor market and increasing wages.
Now turning to adjusted net income, which increased by 152% from $17 million to more than $43 million in the quarter. In addition to the improvements we saw in our operating performance, we benefited from a $13 million reduction in interest expense, largely driven by our improved capital structure. As with previous quarters, we continue to see the benefit of our tax assets, reducing our income tax expense. Please note, with our improved financial performance, we are carefully reviewing our valuation allowance on our tax assets, and we may reverse that allowance at some point in the future. Next, I would like to provide some color on our cash flow and balance sheet.
This is another area we have delivered exceptional results with year-to-date operating cash flow of nearly $36 million, up from a usage of cash of $300,000 the year earlier. Excluding our technology transformation project, operating cash flow year-to-date would be more than $52 million. Year-to-date free cash flow is approximately $28 million. As of quarter end, we had no draws against our revolver and had approximately $704 million outstanding on our first lien loan. Our leverage ratio now sits at 3.1 times, down from 9.1 times last year at this time, and down from 3.7 times at the end of 2021. We ended the quarter with more than $118 million of unrestricted cash on the balance sheet.
Additionally, during the quarter, we amended and extended our revolver to move the maturity out to June 2027 and increased the size from $100 million-$145 million. Turning to our updated outlook for full year 2022, while our year-to-date performance has been strong and the demand for talent remains robust, we cannot ignore the macro signs around inflation, rising interest rates, and the potential impact of a recession. This is truly an unprecedented environment for labor markets. I cannot think of a similar time when we had this type of demand for labor all while on the cusp or even in the midst of a recession. The labor market dynamics are different than anything we have seen in a prior downturn.
While we are well aware that this can impact the demand for our solutions and the growth rates we have seen over the past year are likely not sustainable, we do feel that the level of hiring and demand for our services will continue at levels higher than pre-pandemic. With that backdrop, we are raising our full-year revenue guidance from a range of $815 million-$825 million to a new range of $820 million-$830 million. We are raising our adjusted net income guidance from a range of $120 million-$130 million to a new range of $130 million-$140 million.
We are raising our full-year adjusted EBITDA guidance from a range of $188 million-$195 million to a new range of $190 million-$197 million. We are also raising the corresponding adjusted diluted earnings per share from a range of $1.51-$1.64 to a new range of $1.64-$1.76 per share. Finally, a comment about seasonality. As previously indicated, Q2 and Q3 are our seasonally stronger quarters. This year, Q2 was particularly robust, and we would not expect Q3 to be as strong as Q2, giving Q2 strength in the economic trends cited earlier. With that, we look forward to continuing our momentum in the second half of the year and keeping you posted on our progress.
With that, operator, we can open up the call to questions. Thank you.
Operator (participant)
Thank you. We will now begin the question-and-answer session. To join the question queue, you may press star then one on your telephone keypad. You will hear a tone acknowledging your request. If you're using a speakerphone, please pick up your handset before pressing any keys. To withdraw your question, please press star then two. We will pause for a moment as callers join the queue. The first question comes from Manav Patnaik with Barclays. Please go ahead.
Manav Patnaik (Managing Director and Equity Research Analyst)
Thank you. Good evening. I just wanted to inquire, you know, about the, you know, kind of outperformance this quarter versus your expectations. You know, you beat the street obviously by $20 million, but you're only raising by $5 million. I think you kind of addressed why you're doing that given the uncertainty. I just wanted to understand maybe relative, you know, to, you know, what you guys expected, how things are shaking out.
Guy Abramo (President and CEO)
Sure, Manav. I'll start, and then Tom, you can finish it. Some of it is related to a couple of things. First, some of it is just related to timing. Typically, we anticipated some revenue in Q3. You know, the latter half of the summer, we often do rescreenings for financial services clients and some of our healthcare clients.
Just an interesting thing this year was some of that revenue got pushed into Q3. So you had a little bit more overperformance in Q3. I'm sorry, in Q2, that won't flow through to Q3. Yeah. So I mean, generally, Manav, yeah, that's one of the primary reasons is certainly timing. Some of the revenue we had expected in Q3 came in a little bit earlier on some of our annual rescreening programs. Then generally, again, you know, per my comments, you know, it's hard to read anything in the news today and not have some level of cautiousness in terms of the outlook. So that's what's reflected in the guidance.
Yeah. No, obviously, we raised, you know, guidance for the full year, and we're, you know, very confident-
Tom Spaeth (CFO)
Yeah. I mean,
Guy Abramo (President and CEO)
-in that guidance.
Tom Spaeth (CFO)
As we sit here today, I think it's important to note that there's been nothing, no fundamental change in the current demand levels that we're seeing over the last first seven months of the year.
Guy Abramo (President and CEO)
Yeah. I think it's worth saying, 'cause I said it, you know, during the last call, actually. You know, we survey our clients all the time, and, you know, we are still continuing to see a very robust hiring. They're seeing the same thing we all are. Their quits are up. Even if they're out in the market stating that they may be doing layoffs, you see some prominent companies who are clients of us make those statements, yet it's not reflected at all in what their hiring trends have been and what they expect them to be over the course of the next couple of quarters.
Manav Patnaik (Managing Director and Equity Research Analyst)
Okay. Got it. Yeah. I was gonna ask you about the surveys that you do, but perhaps maybe just as a follow-up. You know, can you talk about what the base growth versus, you know, new customer growth perhaps has been for the first half of the year and what you're assuming for the second half?
Tom Spaeth (CFO)
Yeah. I mean, we're not gonna disaggregate the growth percentages. I can tell you that, you know, the first half of the year, our new business ads were very strong as well, as were our upsell sell-throughs to our largest clients who I think we've talked about this, you know, quarter-over-quarter. We've got a dedicated sales team that focuses on upsells to our top 1,000 clients, and they continue to outperform. Generally, it's broad-based, Manav. We saw, you know, just general organic growth as well as solid contribution from new revenue as well as upsells. The last point, you know, piece of the equation there is retention. Our retention for the last 18 months has just been, you know, phenomenal.
Guy Abramo (President and CEO)
Yeah, just adding to that real quick. You know, on the back of what we're seeing with new business that was implemented in the first half of this year, our pipeline of clients yet to be implemented is also very strong.
Tom Spaeth (CFO)
Yeah.
Manav Patnaik (Managing Director and Equity Research Analyst)
Okay. Thank you, guys.
Tom Spaeth (CFO)
Yep.
Operator (participant)
The next question is from Hamzah Mazari with Jefferies. Please go ahead.
Speaker 11
Hi, this is Hans filling in for Hamzah. Could you just talk a little bit, you know, how labor availability issues are impacting your business directly and maybe indirectly as well? Just what are your plans around headcount growth over the next 12 months?
Guy Abramo (President and CEO)
I mean, we're finding the same. It's a great question, by the way. We're finding the same, you know, challenges that everyone in the world is finding on getting talent. We've done a good job retaining talent, especially staying in front of, you know, high potential talent. You know, we've got a good mix of white-collar talent and then a bunch in operations. We've beefed up our recruiting team before the beginning of the year and keep a good pipeline of operations researchers and customer service folks, which tend to be the higher turnover, you know, types of labor in our business. But we're keeping up with it pretty well for now. It's a challenge, there's no question.
As Tom pointed out earlier, it will, you know, lead to some higher labor costs to make sure we're dealing with retention and the lack of attrition from our employees.
Tom Spaeth (CFO)
Yeah. One thing we're doing to combat that is, and it's kind of indicative in some of the numbers that Guy quoted in his section, is we're diversifying our geographies in terms of. Again, this is a good thing for the overall industry, and Guy talks about this a lot, about the ability for people to take jobs in different geographies. We're doing the exact same thing. Part of the ramp that we've seen in our India office as well as our Mexico City office, part of it is operational in nature, part of it's back in, you know, office support. Like, I've got finance people in Mexico City and India now where I didn't a year ago, right?
We're trying to offset some of the pressures we're seeing here from a retention perspective in the U.S. by diversifying our geographies with some of our support personnel.
Speaker 11
Got it. Appreciate the color there. Can you just talk about, you know, how you're thinking about capital allocation, you know, specifically M&A and the pipeline there?
Guy Abramo (President and CEO)
Yes. You know, I've spoken a lot about our M&A strategy, is very much one oriented at companies that can add value to our business, either in new products or new geographies. We've got you know, a good pipeline of potential opportunities. We've passed on a few. You know, our traditionally doing small tuck-ins with pure background screening companies doesn't make a lot of sense to me, given that we're continuing to take share from that part of the market. I don't wanna pay an EBIT multiple to get that business when I can win it for free in the marketplace. We'll you know, you'll continue to see some activity with us, but again, it'll be companies that provide us either niche capabilities or geographic presence that we wanna bolster up.
Speaker 11
Got it. Thanks, and congrats on the strong quarter.
Guy Abramo (President and CEO)
Thanks.
Tom Spaeth (CFO)
Thank you.
Operator (participant)
The next question is from Ashish Sabadra with RBC Capital Markets. Please go ahead.
Ashish Sabadra (Senior Equity Analyst)
Thanks for taking my question. I just wanted to focus on the healthcare vertical. Obviously, really strong growth there, and it looks like pretty good momentum. I was just wondering if you could drill down further on the pipeline, particularly on the healthcare side, and more opportunities out there.
Guy Abramo (President and CEO)
Yeah. Another good question. One of the things that we're seeing, especially with global healthcare providers, is our global platform has become quite a competitive advantage. That and the fact that we staff our, you know, our healthcare vertical teams with experts in doing business with healthcare companies. We've had an emphasis in particular on pharma companies and have had some great recent wins there. And a lot of that growth that you're seeing that in our reported numbers, some of that is coming from our international markets where, you know, we're filling out that portfolio. The general comment would be there's good broad base of wins for us for all kinds of healthcare companies, with particular emphasis on the company's manufacturing pharmaceuticals.
Tom Spaeth (CFO)
Yeah. I think it's an important vertical for us. I mean, if you saw the JOLTS numbers come out the other day, you know, while there was kind of a backup a little bit from a job openings perspective, certainly one of the strongest, if not the strongest, I don't have the numbers right in front of me, performing sectors in the overall U.S. economy was healthcare. That's why it's such an important vertical for us, and, you know, why we're really pleased that we continue to grow and take share in that vertical.
Ashish Sabadra (Senior Equity Analyst)
Yeah. No, that's very helpful. Then maybe on the EBITDA margins, pretty strong margin expansion there on year-over-year basis, but also sequentially. I was just wondering, as you continue to execute on all the projects that you talked about, the automation projects, the labor and operational improvement, how should we think about, at IPO, you talked about margin expansion. How is that coming along? It seems like you might be tracking ahead of it. I was just wondering if you, as you made some progress on that front, how are you thinking about the margin expansion opportunity? Thanks.
Tom Spaeth (CFO)
Yeah, no problem. That's why I really wanted to kind of, you know, line item, you know, the different projects that we're working on. It's not just all about one big bang project, you know, the kind of the automation project that, you know, Guy talks about. There's a lot of other projects ongoing from an operational improvement perspective that we're always looking to take advantage of, and we'll continue to focus on those. I don't even wanna call it in the background, but, you know, we do have the major automation project going on that will start to provide, you know, material results in 2023. In the meantime, we still think we can expand margins just from our day-to-day operating efficiency programs.
Guy Abramo (President and CEO)
That's where most of that came from.
Tom Spaeth (CFO)
Yeah.
Ashish Sabadra (Senior Equity Analyst)
That's great. Congrats once again for solid results.
Guy Abramo (President and CEO)
Thank you, Ashish.
Operator (participant)
The next question comes from Andrew Nicholas with William Blair. Please go ahead.
Andrew Nicholas (Research Analyst)
Hi. Good afternoon. Thanks for taking my questions. I wanted to follow up on margins a bit more. Obviously seems like business momentum is quite good, but you're talking about, you know, the potential for an economic slowdown or, you know, a normalization in certain hiring trends. I'm just wondering if you could talk to kind of protecting margins or even growing margins in a more challenging environment for hiring and how we should kinda think about profitability sensitivity to that type of slowdown.
Guy Abramo (President and CEO)
Sure, Andrew. I'll answer the first part of that. You know, a big part of the technology initiative that we have is what we call the back office automation project is one of those insulating effects, right? Where that is going to work to take out good chunks of labor going forward. Regardless of the macro environment that we have as we start to implement that technology, our ability to remove labor from the system is very impressive. You know, that will certainly continue to provide positive momentum on margin. The other half is really, you know, has to do with the variable nature of the cost of our business. I'll let Tom comment.
Tom Spaeth (CFO)
Yeah, that's exactly what I was gonna say. I mean, we've said this in the previous quarters that, you know, roughly 80% of our cost to service is variable today. Part of that is driven by, you know, the third party data costs and things of that nature. But it's also the mix of labor we have and our use of, you know, contract labor resources as well as our own labor, and really optimizing that mix is what we continue to look at. Optimizing that mix between our own labor and contract labor, as well as our geographic spread of labor and where we're allocating the work. We think, you know, dialing all those dials allows us some flexibility in terms of any fluctuations we may see in demand levels.
Andrew Nicholas (Research Analyst)
Great. Thank you. Then for my follow-up, in the slide deck, you referenced incremental upsell. I'm sure part of that is a conversation about expanding relationships internationally with existing clients. Are you also seeing upsells in the form of kind of new products, whether it's post-hire monitoring, social media monitoring, that sort of thing? Any momentum there to call out?
Guy Abramo (President and CEO)
We are. Actually, it's all across the board. It's not just so part of that is the international expansion, but most of what we see is continuing to sell some new products. Some of it's, you know, drug and health screening. Social media monitoring is taking off at a pretty good clip. We're doing and implementing, you know, more monitoring products, which also follow through with our vertical strategy in both transportation and healthcare. Those are two good markets for us to be doing monitoring. It's been a good performance across the board.
Andrew Nicholas (Research Analyst)
Thank you.
Operator (participant)
The next question is from George Tong with OpenText. Please go ahead.
George Tong (Analyst)
Hi. Thanks. Good afternoon. You mentioned some rescreening revenue was pulled forward from Q3 to Q2. Can you quantify approximately how much that was?
Guy Abramo (President and CEO)
No, we won't get that specific, but it's just material.
Tom Spaeth (CFO)
$1 million-$9 million.
Guy Abramo (President and CEO)
Yeah.
Tom Spaeth (CFO)
This is all we'd say, not to get the specific number.
George Tong (Analyst)
Okay, got it. And maybe just stepping back at a more high level, you mentioned that you're not really seeing any fundamental change in current demand levels really over the past seven months. How would you explain that? Is that just a function of the labor trends out there, or is it a function of your mix or your internal initiatives? It's a function of churn versus new job creation on a net basis. How would you explain that disconnect between what we're seeing more broadly and in the headlines versus what you're seeing at the business level?
Guy Abramo (President and CEO)
Frankly, George, it's a little bit of everything, right? First of all, if you just look at the numbers, you know, if you look at jobs and quits, even though the jobs came down a little bit in the June numbers from the May numbers, they're still huge. I mean, way bigger than they were pre-pandemic. Second, if you look at the industry, you know, a lot of the drop came from retail, so we're not very retail heavy. You know, the companies that we specialize in, healthcare, technology, financial services, transportation, they're all struggling still to hire people. That is supported by the conversations we have for planning for the remainder of the year with all of those clients. It's, you know, that's a big part of it.
One of the things that we've talked about a lot before is the competition for labor also continues to show the number of screens per job, you know, being above one for sure. More global hiring is continuing. You know, we continue to see that trend. I can't speak to a major client of ours who says to us that, you know, okay, thankfully now we're sort of, or, you know, our hiring patterns are starting to slow down. It just continues to heat up. Now, can that change? Of course it can, for all the reasons that we all know and can talk about.
George Tong (Analyst)
Great. Very helpful. Thank you.
Operator (participant)
The next question is from Andrew Jeffrey with Truist Securities. Please go ahead.
Speaker 12
Hey, guys. This is Scott stepping on for Andrew. Just wanted to unpack the healthcare performance a little more. I want to understand, was UnitedHealthcare part of the lift in this quarter? I thought they were onboarded. If not, I just wanna understand, what is driving that strength? Is it upsells, cross-sells with the new logos? Understand the sustainability of that growth. I don't expect it to continue growing nearly 50%, but where in the double digits can we kind of peg it?
Guy Abramo (President and CEO)
Yeah. First we won't, you know, obviously we won't address any specific clients, and the revenue that we're getting. What I can tell you is that our performance does not, you know, it was not dependent on any single client. It is in particular new wins, as I commented on before. Some are, you know, new pharma companies that we've been onboarding and been successful marketing to. We have a very good track record of onboarding healthcare companies and then even completing upsells before we launch, you know, the very first background screen. We find them very receptive to some of the products that we have that they do internally, then they outsource to us.
A good example of that I've used before is a lot of healthcare companies will manage their own immunization inoculation scheduling, and, you know, they might outsource their drug testing to a background screener, but they're doing their immunization inoculation checks in-house. Well, we're finding that because we've built capabilities to do that and manage that for some clients, we're finding a good upsell rate on that. So it is across the board. It's the momentum that will continue. I mean, certainly winning a very large client has an impact on the numbers, but it's broad. It's very broad.
Speaker 12
Got it.
Operator (participant)
Next question comes from Mark Marcon with Baird. Please go ahead.
Mark Marcon (Senior Research Analyst)
Hey, good afternoon. Most of my questions have been answered, but I just wanted to delve a little bit more in terms of the opportunities to further expand you know what you're doing in terms of some of the challenges and to you know get the recognition for how strong your screening capabilities are relative to the competition. What are some of the programs that you can put in place in order to accelerate that and get even more wins?
Guy Abramo (President and CEO)
You mean in terms of the you know what I call the Pepsi Challenge, Mark? I mean, where you know where we go.
Mark Marcon (Senior Research Analyst)
Exactly.
Guy Abramo (President and CEO)
Head to head against it? Yeah. That's it's been a big part of our sales and marketing team's efforts to get clients to see that. Because one of the challenges that we have in our industry is you don't know that your background screener may have missed a lot of things unless until you have a problem, right? That's when you discover it. Our pitch to them is don't wait to find out that you have a problem sitting in there. You know, we pitch it to compliance teams, you know, as well as the HR functions and security teams, you know, depending on who owns the background screening program. We're continuing to build materials on that.
We're continuing to build comps, you know, that we have and are continuing to push that and will be vocal about it. That's the best that we're doing is to do it, you know, right across the table from a prospect as we're sitting there and showing them the actual data and then putting, as I said, our money where our mouth is. You know, we will pay for the screening absent any, you know, data costs that are required. We're seeing, you know, pretty good acceptance rate of that. We also see skepticism, right? I mean, you see I think part of it is some clients don't wanna know, you know?
Mark Marcon (Senior Research Analyst)
Yeah. That makes sense. Then with regards to, you know, the macro factors that you talked about, how different are, you know, the conditions that you're seeing today relative to when you ended up reporting the first quarter and you were, you know, you had done a nice beat, but you know, were guiding, you know, fairly conservatively. Have you seen any sort of change at all in terms of the tone of business? Or on a monthly basis, are there any verticals that are shifting at all?
Guy Abramo (President and CEO)
No, Mark. No difference. You know, as I said, I think part of that is because of I like our mix. You know, we don't have, you know, large dependency on any single client or any single industry, but the four target industries that we have are still struggling to keep up with labor demand. Despite even some very, very large clients of ours publicly stating that they were gonna be, you know, cutting back on hiring. That's not what their on-the-ground recruiting teams are telling us that we're filling in the pipeline of jobs. It's a little bit mind-boggling, to be honest with you. You know, it's hard to imagine that that's just gonna continue the way it is.
When you look at the, you know, the openings and the quits just continue to, you know, to push.
Mark Marcon (Senior Research Analyst)
Yeah. With regards to the healthcare vertical, you obviously had, you know, tremendous success there. How much of that was just due to that one big win that you ended up taking on recently?
Guy Abramo (President and CEO)
Well, some of it, but, you know, not all of it is what I could tell you. Obviously any big client is helpful, but that was the combination of a bunch of wins on the back of that as well.
Mark Marcon (Senior Research Analyst)
Yeah. Okay. The gross margin performance was nice. What was the core driver there? You know, how would you characterize pricing in the industry at this point?
Tom Spaeth (CFO)
Yeah. Again, as I alluded to, we're always looking at ways to improve margin, and that does include price, right? As we talked about in the past.
Mark Marcon (Senior Research Analyst)
Mm-hmm
Tom Spaeth (CFO)
We will be opportunistic in pushing price increases through on a very targeted basis. We don't do any kind of peanut butter spread price increases, but we're always looking at that as a tool in our toolbox. The primary drivers I would say this past quarter were really some of just operational efficiencies. Again, minor, you know, automation projects that eliminate a repeatable task that, you know, maybe 30 people were doing onshore, right? Or moving some of that labor offshore that can be moved offshore or just, you know, looking at different ways to, you know, flow work through the system and create efficiencies there.
We'll continue to make those tweaks that, you know, give us $100,000, $500,000, $1 million here and there, but enough of those programs add up over a quarter to drive some nice improvement.
Mark Marcon (Senior Research Analyst)
Terrific. Great job.
Tom Spaeth (CFO)
Thanks.
Guy Abramo (President and CEO)
Thanks, Mark.
Operator (participant)
The next question is Kevin McVeigh with Credit Suisse. Please go ahead.
Kevin McVeigh (Managing Director)
Great. Thanks so much. Hey, are you seeing any change at the margin in the attrition rates of your clients? Said another way, are you starting to see the churn move one way or the other that's impacting, you know, the screens that they're incurring?
Guy Abramo (President and CEO)
I mean, their employee churn. Kevin, is that what you're talking about?
Kevin McVeigh (Managing Director)
Yes.
Guy Abramo (President and CEO)
Our customers.
Kevin McVeigh (Managing Director)
Yep. That's right. Yep.
Tom Spaeth (CFO)
I haven't honestly, you know. Again, it goes to the overall kind of ordering patterns. With the exception of a little seasonality, you get a little bit of a slowdown over the summer sometimes when people are on holidays. Generally, the ordering patterns have been, you know, pretty consistent.
Guy Abramo (President and CEO)
Yeah.
Kevin McVeigh (Managing Director)
Great. Then I know you had a lot of success recently with winning some clients back. Has that kinda been at the same pace? Or, you know, just help us frame out how the momentum around that's been more recently.
Guy Abramo (President and CEO)
Yeah. Remember, I think the last quarter I talked about some of the win backs came, you know, some international win backs came from us re-implementing products that we had removed when we rolled out the global platform. We've seen a continuation of that trend. I talked specifically about a large technology client in India. India was the only business of theirs we don't have. At least I think that's true. Again, because we rolled out, you know, these new products, and now we have that global platform, they came back to us. That's yet another win back that I got in Q2. I think I noted two of them in Q1. There was another two in Q2.
Kevin McVeigh (Managing Director)
Great. Thanks.
Guy Abramo (President and CEO)
Thanks, Kevin.
Operator (participant)
The next question is from Shlomo Rosenbaum with Stifel. Please go ahead.
Shlomo Rosenbaum (Managing Director)
Hi. Thank you for taking my questions. Hey, Guy, how far are your optimization are you pulling your clients in other words how tight are these clients that your taking to with the ultimate decision makers in terms of hiring. Would they rule out what the management is starting to think back and forth and would they just find out one day and all the sudden you know the C-levels came back—complete change of plans and all the sudden everyone is gonna get-
Guy Abramo (President and CEO)
Yeah, great question, Shlomo. They absolutely could do that, right? I mean, the people that we're talking to, you know, it depends on the client, right? Who runs the screening program? You know, more times than not, it's the talent acquisition organization, and they know the pipeline and demand they have for people. It doesn't mean the management can't just all of a sudden say, "That's it. We're in a hiring freeze," right? You know, we take every piece of that data one day at a time, and we keep in continual conversation with them. I can tell you, just the tone between the first quarter and the second quarter did not change much.
Tom Spaeth (CFO)
I think it's also important to note, I mean, there's been a lot of, you know, high-profile comments about hiring freezes. I think there are some semantics involved there with certain companies saying they're in a hiring freeze, but does that mean they're not expanding their workforce or are they literally not hiring anybody? Because that churn factor comes in there. I can tell you the same thing applies to us, right? You know, if I lose somebody on my accounting team, I definitely have to go out and replace that person. That churn level remains high. Somebody may say they have a hiring freeze, but that more often than not, doesn't mean they're not backfilling.
Shlomo Rosenbaum (Managing Director)
Yeah. Got it. Okay. What tax rate are you assuming now for the EPS guidance, and what were you assuming last quarter? It seems like there were almost no taxes paid this quarter, and you guys use an actual tax rate versus kind of a structural tax rate. I'm just trying to understand what might have changed between last quarter's guidance and this quarter's guidance.
Tom Spaeth (CFO)
Yeah, our tax rate's always gonna be, you know, at least for the foreseeable future, gonna be driven by our foreign income, right? We're generally not a U.S. taxpayer, so it's a much more complicated tax calculation because you're doing a tax calculation across numerous different countries. It is gonna fluctuate based on our income by country, which we're obviously not gonna break out. We are giving you an actual rate based on what we're seeing on our income at the country level, and it's a blended rate. You know, I made a comment on the call about the reversal of our tax allowance. You know, our tax assets, we've had a full allowance against them for the last few years.
Now that we've reached a point where we're generating consistent profitability, you're likely to see that allowance reverse here in the next couple of quarters.
Shlomo Rosenbaum (Managing Director)
Was there a change in the tax rate, though? In other words, was there a change in the assumption of the amount of taxes you're gonna pay between last quarter and this quarter?
Tom Spaeth (CFO)
It's recalculated every quarter based on our income by country because it's not driven by the U.S. Yes. I don't have the blended rate, but it's gonna be different by country.
Shlomo Rosenbaum (Managing Director)
Okay. I'll follow up with you on that offline.
Tom Spaeth (CFO)
Sure thing.
Operator (participant)
The next question is from Jason Celino with KeyBanc Capital Markets. Please go ahead.
Devin Au (Associate Analyst)
Hey, Guy. Hey, Tom. This is actually Devin on for Jason today. Thanks for taking all our questions. First one I have is, you know, international business, you know, continues to post really strong growth. Good to hear. Just wanna double-click on Europe. I don't know how big of a exposure you have over there, but, it's been the key focus from investors. Just wanna ask about if you've seen any sort of changes in sales cycle in that region, or any changes around customers willing to spend there.
Tom Spaeth (CFO)
No, not at all. The EMEA business overall has done very well. It continues to do well. It's growing well, and it's broad-based, right? It's not just U.K., you know, the continental Europe. We've seen some, you know, good progress in the Middle East. We have not seen any slowdowns or cautions at all. Yeah.
Devin Au (Associate Analyst)
Got it. Okay. That's good to hear. Just quickly on the full year guide, not sure if you mentioned it already, but in terms of the assumptions around macro for second half of the guide, are you sort of baking in any deterioration in macro.
Tom Spaeth (CFO)
Yeah, well, you can go back and look at my comments. Basically, you know, we are very aware of what the macro challenges out there are and what the headlines are. I think we've been consistent in terms of what we've been saying, in terms of what we're seeing at our ordering level. You know, we've factored that into our second half guidance. You can see relative to where the first half came out. Again, it's not that far off from where we were from a first half perspective, but you can definitely see that there's a little bit more caution in the second half.
Devin Au (Associate Analyst)
Got it. Okay. Appreciate it.
Tom Spaeth (CFO)
Thanks, Devin.
Operator (participant)
It appears we have no further questions. I'll turn the call back to Guy Abramo for closing remarks.
Guy Abramo (President and CEO)
Thank you all. We'll follow up shortly. Take care. Bye.
Operator (participant)
This concludes today's conference call. You may disconnect your lines. Thank you for participating and have a pleasant day.