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    ONESPAWORLD HOLDINGS (OSW)

    Q3 2024 Earnings Summary

    Reported on Mar 11, 2025 (Before Market Open)
    Pre-Earnings Price$17.45Last close (Oct 29, 2024)
    Post-Earnings Price$18.56Open (Oct 30, 2024)
    Price Change
    $1.11(+6.36%)
    • Expected Growth in Land-Based Spa Segment: The company anticipates that its land-based spa business will start to grow again in 2025 as ongoing renovations come to a close and efforts to improve occupancy and capture rates take effect. This improvement in the land-based segment could contribute to overall revenue growth.
    • Increasing Prebooking Rates to Boost Revenue: The company is focusing on enhancing its marketing initiatives to drive prebooking rates higher, targeting an increase from the current 22% to above 25%. Passengers who prebook services spend 30% more than those who do not, so increasing prebooking rates could significantly enhance revenues and profitability.
    • Potential for Price Increases and Margin Expansion: With robust demand and consumer acceptance of higher price points, the company sees opportunities to implement price increases in 2025 and 2026, especially in certain services like Med-Spa treatments. Combined with operational efficiencies and minimal promotional discounts due to strong demand, this could lead to further margin expansion and earnings growth.
    • The underperformance of the land-based spa segment due to hotel renovations at key locations and softness in Asia and the Caribbean could continue to impact overall growth. Executives acknowledged that revenue per week on average at the resorts was impacted, with some of the biggest spas not opened because of construction. Additionally, room occupancy is down overall across Asia and the Caribbean.
    • The inability to access detailed passenger data from cruise lines limits OneSpaWorld's ability to offer personalized discounts and services, potentially hindering sales growth and customer engagement. Executives admitted that cruise lines are very protective about the data, stating, "They don't like -- they never have, and I don't think they ever will."
    • Increasing prebooking rates depends heavily on cruise line partners allocating resources to market OneSpaWorld's services. If partners do not prioritize this, prebooking rates may stagnate, limiting growth potential. Executives noted that progress in prebooking is reliant on whether cruise lines "have the resources at the time to allocate", and that it's "really up to them then to allocate more resources".
    1. Margin Expansion
      Q: How did you achieve strong margin expansion, and what's the outlook?
      A: The EBITDA margin improved by 200 basis points this quarter due to lower salary expenses from spreading performance-based compensation evenly this year. Additionally, robust onboard demand and guest spending minimized the need for promotions. We feel confident about current trends and will focus on maintaining absolute dollar growth.

    2. Revenue Growth Outlook
      Q: Can you sustain revenue growth above your long-term algorithm?
      A: While we've been exceeding our high single-digit revenue growth target, we're not adjusting our long-term outlook yet. With 10 new ships coming into service next year, we believe high single-digit growth is achievable. We'll strive to exceed expectations but won't change our metrics at this time.

    3. Pricing Strategy
      Q: Is there room to increase service prices further in 2025?
      A: Demand for onboard spend remains robust, and we've taken little pricing action this year except in some Med-Spa treatments. As we introduce new services, they'll carry incrementally higher prices. We continue to simplify menus and encourage guests to opt for longer, higher-priced services. We see opportunities for modest price increases in 2025 and 2026.

    4. Capital Allocation
      Q: Do you plan to keep debt or prioritize repayment?
      A: We've restructured our debt, moving a large portion to the U.S. for interest benefits. Though we'd prefer to be debt-free, the focus on debt repayment will be less over the next year. We'll continue a balanced strategy: paying down debt, buying back shares, and paying dividends.

    5. Prebooking Rates
      Q: Can you increase prebooking rates from 22% to higher levels?
      A: Our internal target is to exceed a 25% prebooking rate. Success depends on cruise lines allocating more resources to promote spa services. Prebooked guests spend more and have higher service frequency, so there's significant opportunity. We're focusing on improving marketing collaboration to boost prebookings in 2025.

    6. Land-Based Spa Performance
      Q: Why are land-based spas underperforming compared to maritime?
      A: Several hotels are undergoing renovations, impacting performance at larger resorts. There's also softness in Asia and the Caribbean due to lower occupancy rates. Some of our biggest spas remain closed due to construction.

    7. Land-Based Spa Outlook
      Q: Will land-based spa performance improve in 2025?
      A: As renovations conclude, we expect the land-based spa segment to grow. We're working on increasing penetration and enhancing marketing efforts to energize results. We believe 2025 should be better for this part of our business.

    8. Data Sharing Challenges
      Q: Any progress on getting cruise lines to share passenger data?
      A: Cruise lines remain protective of their data and are unlikely to share more than necessary. We try different ways to gain insights but don't expect significant changes.

    9. Improving Prebooking
      Q: How can you drive prebooking rates higher without more data?
      A: We're enhancing the visual experience and navigation on cruise line websites to showcase our services better. Improving imagery, adding videos, and increasing awareness help boost bookings. Collaborating on marketing spa services as part of prebookable amenities is key.

    10. Impact of Private Islands
      Q: How do cruise line private islands affect your revenue?
      A: As private islands become part of itineraries, we work with cruise lines to offer more services there. Some islands provide massage treatments; others don't yet. Over time, we believe expanding services on these islands will be accretive to us.

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