SolarWinds - Q3 2021
October 27, 2021
Transcript
Speaker 0
Good morning, everyone. My name is Chris, and I will be your conference operator today. At this time, I'd like to welcome everyone to the SolarWinds Third Quarter 2021 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer Thank you.
Dave Hafner, Head of Investor Relations, you may begin.
Speaker 1
Thank you, Chris. Good morning, everyone, and welcome to SolarWinds' 3rd quarter 2021 earnings call. With me today are Satya Ramakrishna, our President and CEO, Edvard Kalzu, our Executive Vice President and CFO. As Craig mentioned, following our prepared remarks, we'll have a brief question and answer session. This call is also being simultaneously webcast on our Investor Relations website at investors.
Solarwinds.com. On our Investor Relations website, you can also find our earnings press release and a summary slide deck, which is intended to supplement our prepared remarks during today's call. Please remember that certain statements made during this call are forward looking statements, including those concerning our financial outlook, the impact of the cyber incident on our business, our market opportunities, the impact of the global economic environment on our business and the spin off of the Enable business. These statements are based on currently available information and assumptions, and we undertake
Speaker 2
no duty to update this information
Speaker 1
except as required by law. These statements are also subject to a number of risks and uncertainties, including the numerous risks related to the cyber engine in the recently completed spin off, the Enable business. Additional information concerning these statements and the risks and uncertainties associated with them is highlighted in today's earnings release and in our filings with the SEC. Copies are available from the SEC or on our Investor Relations website. We completed the spin off of the ABL business on July 19, 2021, and accordingly have included the results of the naval business as discontinued operations for the current and historical periods.
Therefore, the financial results presented on this call reflect SolarWinds as a standalone business and do not include any contribution from the Amenable business. Furthermore, we will discuss various non GAAP financial measures
Speaker 3
on today's call. Unless otherwise specified,
Speaker 1
financial measures discussed on today's call are available in our earnings press release and summary slide deck on the Investor Relations page of our website. We note also that because there was no impact of purchase accounting on revenue in the Q3, our non GAAP total revenue is equivalent to our GAAP total revenue in this period. Going forward, we will begin to present certain financial measures on a GAAP basis only. With that, I'll now turn the call over to Sadhakar.
Speaker 3
Thank you, Dave. Good morning, everyone, and thank you for joining us today. I hope you're doing well and staying safe. I want to start by first thanking our employees, customers, partners and our shareholders for their ongoing commitment to SolarWinds. As many of you know, we will hold our Annual Analyst Day meeting on November 10, 2021.
During this virtual event, we look forward to sharing our vision for SolarWinds and how we plan to retain, evolve and grow to build an even more successful business. Given the proximity of this call to the Analyst Day event, our comments today will be a bit shorter than normal. As we move our discussion of financial and operational highlights for Q3, I'd describe our performance as continued progress. I attribute the progress to the dedication of our Solarium, the relevance of our solutions to address customer needs and the commitment of our partners and customers to SolarWinds. For the Q3, we delivered revenue above the high end of the range of the outlook we provided with total revenue ending the at $181,300,000 3rd quarter adjusted EBITDA was $75,300,000 representing an adjusted EBITDA margin of 42%, exceeding the high end of our outlook.
As I outlined in the Q4 2020 earnings call, customer retention is a top priority in 2021 and we continue to make great progress towards this goal in Q3. Our Q3 maintenance renewal rate of 88% was above the low to mid-eighty percent renewal growth we noted we expected in 2021. Customer retention remains a key priority and with our growing portfolio of offerings, we believe we have a great opportunity to continue to grow our LTV and net retention rates with our large customer base. While we continue to offer pricing, purchasing options to our customers. We're increasing our focus on subscription bookings and we expect to continue to increase the mix of subscription in the upcoming quarters and years.
In Q3, our subscription revenue grew at a 20% year over year rate with subscription ARR growing 23% year over year. Bart will provide more color on how this software business will trend in Q4 and beyond, given the skew that the SensiOne acquisition filing creates. We completed the successful spin off of the Enable business in July and that has enabled us to plan and execute our standalone strategy, and Exchange Commission, the details of which we look forward to sharing with you at Analyst Day. Our Global System Integrator and Enterprise Motions resulting in larger subscription fees. Noteworthy here is that customers are investing in our entire solutions offering and taking advantage of our simplified packaging and pricing.
These solutions are the underpinnings of our upcoming SolarWinds observability solutions, which we look forward to sharing more details about at our Analyst Day presentation. We will also highlight our views on our observability Solutions' potential to be a growth driver in the coming years through a comprehensive and differentiated approach to observability compared to the alternatives. Our product teams made significant progress in Q3, delivering new elements within our solution that are designed to drive additional value to our customers based on their evolving needs, including updates to our database and ITSM solutions as well as secure by design initiatives that impact our entire product portfolio. We extended the breadth of our database monitoring portfolio's platform support, which now includes Google Cloud extensions and added enhanced integration, including with Microsoft Teams to our ITSM solutions. Increasingly, Our application, database and ITSM offerings will become integral elements of SolarWinds observability as we create as we support customers of all sizes with their IT, Dev and SecOps requirements.
We believe that this will help differentiate our offerings from all from those of the other vendors. We are expanding our global partner engagements with events in various geographies. Our global partners, including GSI's, cloud service providers and MSPs are critical to extending our GTM reach and to jointly deliver customer success. Differentiated offerings with rich enablement, incentives and a spirit of mutual accountability are the underpinnings of our partner strategy. In September, we celebrated the 7th Annual IT Professionals Day holiday, which was originally established by SolarWinds in 2015.
IT Pro Day recognizes and celebrates all IT professionals and the contributions they make to their business every day. As part of the celebration, we released findings from our IT Pro Day 2021 survey Bring It On, which revealed IT Pro's confidence and pride in their roles. We were also able to recognize 4 IT professionals nominated by their peers in our 2nd annual IT Pro Day award. We believe that IT professionals showed true grit under challenging conditions this past year and deserve recognition and appreciation for their efforts, commitment and resiliency. We continue to attract excellent talent across all functions of our organization and we are selectively adding footprint in international regions, including most recently in South Korea and parts of our EMEA region.
With that, I'll turn it over to Bart to provide more color on our financial performance and outlook.
Speaker 4
Thanks, Adakar, and thanks again to everyone joining us on today's call. I will discuss our SolarWinds results on a standalone basis. As most of you know, our spin of the Enable business happened earlier this quarter and was effective on July 19. Therefore, their results are reflected as discontinued operation in our Q3 financial results. Also a quick reminder that the guidance for the Q3 that I provided in August did not include any impact from Enable as the spin has been completed at that time.
Once again, our public filings will present Enable as discontinued operations in the 3rd quarter as well as in prior periods for better comparability. Our 3rd quarter financial results reflect another quarter of improving execution, while demonstrating the resiliency of our model. That execution led to another quarter of better than expected financial results for the Q3 with total revenue ending at $181,300,000 above the high end of our total revenue outlook of $176,000,000 to $180,000,000 For the Q3 of 2021, there was no impact of purchase accounting on revenue. So our non GAAP total revenue is equivalent to our GAAP total revenue. Total license and maintenance revenue was $149,000,000 in the 3rd quarter, which is a decrease of 6% from the prior year period.
Maintenance revenue was $120,000,000 in the 3rd quarter, which is up slightly from the prior year. Our maintenance revenue has been impacted by a combination year over year declines in license sales for the past 8 quarters and a reduction in our renewal rate in 2021. The trend of lower license sales intensified with the COVID-nineteen pandemic in the Q1 of 2020 and because of the introduction of subscriptions of our license products in Q2 of 2020 as well as the sunburst incident in December of 2020, as we focus more of our efforts on longer term customer success and retention rather than maximizing near term sales. Although maintenance renewal rates have remained lower than historical levels since sunburst, We are encouraged by the fact that they have improved throughout the year. Our expectation at the start of the year was that maintenance renewal rates would be in the low to mid 80.
On a trailing 12 month basis, our maintenance renewal rate is 89%. Working with our customers has been a top priority this year. Also consistent with recent quarters, we want to provide the in quarter renewal rate for the Q3, which currently stands at approximately 88%, which again is above our expectations at the start of the year. For the Q3, license revenue was 29,200,000 which represents a decline of approximately 26% as compared to the Q3 of 2020. On premises subscription sales resulted in an approximately 11 percentage point headwind to our license revenue for the quarter.
The remainder of the decline in license revenue reflects combination of the impact of the cyber incident and the continuing impact of the COVID-nineteen pandemic. That said, our new license sales performance with commercial customers has improved sequentially each quarter during the year. And while we have continued to sell to customers in the federal government and have had some very debt and have had some key wins post December, New sales to customers in the federal space overall has been a challenge this year. We have an incredibly committed federal team whose primary focus has been on working with customers and maintain the security and stability of their environment. Moving to our subscription revenue.
3rd quarter subscription revenue was $32,300,000 up 20% year over year. This increase is due to the additional subscription revenue from CenturyOne products as well as increased sales of our on premises subscriptions as part of our early efforts to shift more of our business to subscription. Total ARR reached approximately 624 $1,000,000 as of September 30, 2021, reflecting year over year growth of 9% and is up slightly from our ending Q2 2020 ARR balance of $621,000,000 which is the corrected amount included in our 8 ks filing from earlier this month. The growth in ARR is primarily due to the incremental revenue from CenturyOne, which we acquired late last year and our efforts on sales of our products and on premises subscriptions. Our subscription ARR of $130,200,000 increased 23% year over year and 9% sequentially from the 2nd quarter.
We finished the Q3 of 2021 with 786 customers that have spent more than $100,000 with us in the last 12 months, which is a 4% improvement over the previous year. We are continuing our efforts to build larger relationships with our enterprise customers, which we will talk more about at our upcoming Analyst Day next month. We delivered a solid quarter of non GAAP profitability. 3rd quarter adjusted EBITDA was $75,300,000 representing an adjusted EBITDA margin of 42%, exceeding the high end of the outlook for the 3rd quarter despite continuing to invest in our business. Excluded from adjusted EBITDA are one time cost of approximately $2,900,000 of cyber related remediation, containment, investigation and professional fees, net of insurance proceeds.
I do want to clarify that these cyber related costs not included in adjusted EBITDA or one time non recurring. They are separate and distinct from our Secure by Design initiatives, which are aimed at enhancing our IT security and supply chain process. Costs related to our secure by design initiatives are and will remain part of our recurring cost structure as we go forward. We expect one time cyber related costs to fluctuate in future quarters, but to be less in future periods. These one time cyber costs are, however, difficult to predict.
They not only include the significant cost of the forensic investigation efforts we substantially completed in May, but also costs associated with our ongoing litigation, government investigations and any potential judgments or fines related and as well as related professional fees. We expect our insurance coverage to offset a portion of these expenses and will be presented net of insurance proceeds. Net leverage at September 30 was approximately 3.8 times our pro form a trailing 12 months adjusted EBITDA. We retained the full amount of the $1,900,000,000 in term debt that the company had pre sent. During the Q3, We completed a 2 for 1 reverse stock split and declared a dividend of $1.50 per share on a post split basis, which was paid in August.
In addition, Enable repaid $325,000,000 of intercompany debt. As a result of this repayment, our cash balance is $709,000,000 at the end of the Q3, bringing our net debt to approximately $1,200,000,000 Our plan is to keep that cash on our balance sheet for the foreseeable future. We believe we have favorable terms on our debt, so we intend to maintain flexibility as it relates to our cash on balance sheet. Our debt matures in February of 2024 and we expect to revisit our level of gross debt as we get closer to that date. I will now walk you through our outlook before turning it back over to Sudhakar for some final thoughts.
We are providing guidance for the Q4 of 2021 for total revenue, adjusted EBITDA and earnings per share, and we will tell you what that means for the full year. For the Q4 of 2021, We expect total revenue to be in the range of $180,000,000 to $184,000,000 representing year over year decline of negative 3% to negative 1%. Adjusted EBITDA for the 4th quarter is expected to be approximately $72,000,000 to $74,000,000 which implies an approximately 40% adjusted EBITDA margin. Non GAAP fully diluted earnings per share is projected to be $0.25 to $0.26 per share, assuming an estimated 160,700,000 fully diluted shares outstanding, which reflects the reverse stock split completed on July 30. And finally, our outlook for the Q4 assumes a non GAAP tax rate of 22% and we expect to pay approximately $8,000,000 in cash taxes during the Q4 of 2021.
For the full year, we expect total revenue to be in the range of $712,000,000 to $716,000,000 representing a year over year decline negative one to flat with prior year. Adjusted EBITDA for the full year is expected to be approximately $297,000,000 to $299,000,000 which implies an approximately 42% adjusted EBITDA margin for the year. Non GAAP fully diluted earnings per share is projected to be 1 point or $1.14 to $1.15 per share, assuming an estimated $160,500,000 fully diluted shares outstanding. As you think about the components of revenue in the 4th quarter, it is important to remember that we acquired CenturyOne last year in late October. We expect our subscription revenue growth in the 4th quarter to be in the high single digits.
However, looking ahead to 2022 and beyond, We intend to continue to expand our subscription offerings, while making new subscription sales a much higher priority with our sales team. Based on what we've seen year to date, we expect that maintenance renewal rates will be in the high 80s for the Q4 and anticipate continued progress throughout 2022. In the near term, we expect that maintenance revenue will continue to be relatively flat to slightly down compared to prior year periods. And as we think about EBITDA margins for the rest of the year and into 2022, the costs associated with our Secure by Design initiatives, Investments in transitioning our product portfolio to a greater subscription mix and our continued investments in our sales and marketing initiatives are factored into the margins in the short term. We anticipate accelerating margins again in the future, but believe that these investments are now necessary.
We will talk more about these initiatives at our Analyst Day on November 10. With that, I will turn the call back over to Sudhakar for his closing remarks. Thank you, Bas.
Speaker 3
Our team's confidence, commitment and attitude continues to be on display as we delivered a strong Q3 performance, exceeding our outlook in both total revenue and adjusted EBITDA. We are executing our mission to help customers accelerate their business transformation via simple, powerful and secure solutions for multi cloud environments. In Q3, we introduced an early adopter program of SolarWinds observability to select customers. These customers currently under maintenance have the opportunity to make an early move to subscribe to our offerings and begin a journey to multi cloud With SolarWinds at Lexity and meeting them where they currently are, we believe we are uniquely positioned to protect their investments while increasing our relevance to them over time. We expect this motion to become a mainstream activity in our upcoming quarter.
In Q4, we continue to execute on the initiatives that I outlined during our Q4 2020 earnings call, focusing on customer retention and demonstrating ongoing progress in subscription, license and maintenance growth across all geographies and Sector. I'm confused by again thanking our employees, partners and customers for their commitment to SolarWinds. We hope to see you all on November 10. Bob and I will now be happy to address your questions. Thank you.
Speaker 0
Our first question is from Matt Hedberg with RBC Capital Markets. Your line is open.
Speaker 5
Hi. This is Anishta for Matt Hedberg. Thanks for taking my question. Maybe to start with, could you talk about how Q4 is looking from a new bookings Given Q4 is your biggest new bookings quarter.
Speaker 4
So, yes, obviously, the new bookings for the 4th quarter is factored to the range that I provided from a total revenue perspective. It also, as you said, is our biggest quarter. We talked about commercial bookings trending positively through the year, and we expect that to be the case as well in the Q4.
Speaker 5
Got it. And my second question, given it had trends, You have noted an uptick in the renewal rate to 88%, which is great. And I know on the last call. You've noted in the past that customers have been taking customers have taken longer to buy.
Speaker 3
So let me address that first. First of all, on the annuals rate, as you highlighted, we exceeded the range that we previously provided of low to mid-80s by delivering an 88% annual rate in Q3, which as you have observed, has been trending higher throughout the year. What we anticipate is that, that trend will continue as we go into Q4 and into 2022. Now to your previous question as to how are customer conversations going, I would classify that in Q1 and Q2, Most of the customer conversations were related to the incident itself, in terms of what happened, how did it happen and so on. And these days, the conversations are more about our learnings from the incident, the improvements that we have made in Secure by Design and how we can apply those improvements to customer environments because many of our customers are producers of software and they obviously want to deliver secure software as well.
So in that regard, we are becoming more strategic to our customers rather than simply be a technology supplier.
Speaker 5
Got it. Thank you.
Speaker 0
The next question is from Sterling Auty with JPMorgan. Your line is open.
Speaker 2
Yes, thanks. Hi, guys.
Speaker 6
So maybe just following on that a
Speaker 1
little bit, I'm just curious in terms of new logo traction in the quarter in the enterprise. You mentioned what was happening in government, but what specifically did you see in terms of new logos on the enterprise side? And is there any particular product area that particularly is resonating?
Speaker 3
Subhas, I'll take it. Zach Anderson Sterling, and if you have a follow on question, please ask as well. We are seeing traction all across the portfolio. So starting with our Orion platform, including through some of our partners, such as the GSIs that I mentioned in my prepared remarks, Sterling. Additionally, database monitoring has been part of our portfolio now for almost The same thing 1, I should say, almost for a year with additional components in our database monitoring, which is also seeing very good traction both with, call it, our velocity motion as well as our enterprise motion.
And then more recently, we have started packaging and integrating these solutions, call it, in a better together fashion. And what I noticed is that some of the enterprise customers are capturing that entire portfolio approach because it gives them optionality to leverage the technology and multi ways. So broadly speaking, all across, I don't need one concentrated part of the portfolio.
Speaker 1
Got it.
Speaker 4
Yes. And Sterling from a customer account standpoint, the trend in the 3rd quarter has been is consistent with what we've seen in every other quarter and as it's trended over the last couple of years. And we even had our typical spike in the 3rd quarter. And we hope that, that will happen again in the Q4 as well.
Speaker 3
All right. That makes sense. And then one follow-up. I'm sorry, go ahead, Bart. Well, I have a good day.
Speaker 4
I gave the number in that script at 786 Customers, that's the number that we focused on in the past and that turned it up as well this quarter.
Speaker 1
That makes sense. That makes sense. One other area is, you mentioned observability a couple of times. Is the observability kind of suite of package or bundle really going to be focused for behind the firewall applications, In the cloud, hybrid, what's going to be kind of the focal area that you're really trying to see our way in on?
Speaker 3
Sterling, I'll address that. It will be a combination. Our trajectory is to go towards multi cloud, that obviously includes hybrid in our context. So it will be across the board and what has been appealing to customers is the point that I was making about meeting them where they are today and extending them into the cloud. While some customers are, let's call it, completely cloud native and that's fine by us, Many of our customers rely on hybrid environments, and we are able to now provide an effective bridge, so to speak, for them.
That theme, the topic of our conversations as it relates to the early adopter program that I mentioned, We are previously in early days on that and we will continue to drive traction on that. And then from a solution detail standpoint, We look forward to presenting them at the Analyst Day. Sounds good. Thank you.
Speaker 0
The next question is from Sanjit Singh with Morgan Stanley. Your line is open.
Speaker 7
Thank you for taking the question. I had a question more on kind of the shape of the revenue curve. What some of the factors have influenced that growth and how should we think about that going forward? And that's specifically related to a couple of factors that I was hoping you could comment on. 1, what has been the impact on revenue growth from the shift to subscription.
If you could just walk through the unit economics and the breakeven timelines for a deal that's driven by subscription versus a deal that's coming in through license maintenance. That's number 1. 2, the impact of COVID and 3, the impact of the breach. How are those trend lines shaping across those three metrics to inform our view of growth going forward.
Speaker 4
So, yes, as you to To answer the first question, we the shift in subscription mix for us was an 11% headwind to our total revenue number for the quarter to license revenue, particularly there. And then your question about how much it is, that's a little harder to quantify. What I would tell you is that, I think we're getting the pandemic kind of behind us at this point and most of the impacts from a license or from a growth perspective right now is due to the sunburst incident. We're obviously seeing less and less as we get further away from last December. But the trend has been improving.
Speaker 7
Understood. And then a last question, I think, is
Speaker 3
Yes. I just want to clarify or extend a point that Bart Meade as well on the new license bookings. I just want to remind everybody that starting, let's call it, middle of December all the way through to end of Q2. Back on track and really focused on the security of their environment. And so we had to kick it back into gear, let's call it, in Q2.
And so that you're seeing some of the positive effects of that as well and you should continue to see that going forward.
Speaker 7
And then the next question I have is around subscription growth and ARR. So the ARR growth has been hovering in the 20% range for subscription. And then for 4Q, you're sort of pulling us to 9% growth. I know there's some inorganic contribution. But I was wondering if you could sort of draw that or provide that bridge for us on why subscription revenue growth would decelerate to the extent that it has given the 20% subscription ARR growth that we've seen over the last couple of quarters.
Speaker 4
Yes. The subscription ARR growth, it obviously takes the takes what our pending run rate is and annualizes that number's tangent. And And so obviously, the subscription revenue that we picked up from CenturyOne, we get a bigger impact of that when you annualize that number. You'll see that's why I guided for the 4th quarter that you'll see more of what our organic growth is in the 4th quarter because we are coming up on the anniversary of the CenturyOne deal. So subscription revenue will growth in the 4th quarter will be in the high single digits.
Speaker 7
Understood. Appreciate it. Thank you, Bart.
Speaker 0
Our next question is from Rob Oliver with Baird. Your line is open.
Speaker 2
Great. Hi, guys. Good morning. Thank you for taking my questions. Part in your comments, you talked about some of the challenges in new sales to Fed, and I think that makes absolute sense.
But just curious Fed retention and how you guys felt in the quarter relative to some of those Fed renewals in the fiscal year end. I know, Sudhakar, you had mentioned customer retention was really number one focus for you guys through this period and you've done a really nice job, I think, kind of managing a really unprecedented atmosphere. But just curious relative to U. S. Fed in particular, did you see the churn out of U.
S. Fed, were there agencies that walked away? Just how do you characterize that opportunity?
Speaker 3
Bat, I'll take a crack at it and Bat will add to it. First of all, as you can imagine, If you were to look at a customer curve on helping customers with their environment and security, that said customers the arc is a little longer than the commercial customers that you're seeing in the new license sales as well. That being said, on an overall blended rate of 88% renewal rate. If I were to break it down simply as said, it still turned out to be over 80%. That's not a segment that we normally break out.
But if you put that in context, that is a very good result even in a sector that has encouraged by that. And as I mentioned, we have a super dedicated Fed team and our customers have also been very supportive of us, including in the pet sector.
Speaker 2
Got it. Okay. That's very helpful. And then just one general question. I know we're going to get a lot of detail at the analyst event, but there's And talk about observability in DevOps and historically you guys have tunnels.
And is there any thought about revamping the developer in and ITPro focus. In particular, I'm thinking about the community that you guys historically had. It was pretty strong and it seems it's whack. It just seems activity levels there have and slackened a bit. Just curious if that's a part of the strategy going forward?
Thanks, guys.
Speaker 3
Most definitely, so the community has always been incredibly important part of our strategy. And as you noted, IT Pros have been the foundation of that. I would say that that is continued to be the case and failed on it. But when I mentioned DevOps and SecOps, it's a recognition that The lines are sometimes blurred across those and their needs tend to be a little different and we need to listen to every one of those communities. And so you will notice that our frac community will also start reflecting that strategy as we move forward into 2022 and beyond.
Speaker 2
Great. Thanks again, guys.
Speaker 0
The next question is from Erik Suppiger with JMP Securities. Your line is open.
Speaker 8
Yes. Thanks for taking the question. I just want to make sure I heard correctly. The renewal rate in the Fed sector is still north of 80%. Is that correct?
Speaker 3
That is correct. Yes.
Speaker 8
Okay. And then The license revenue declined about 26%. Do you think that's going to remain in that kind of decline range and maybe the 20% to 30% range as you continue to shift towards subscription. Is that what we can expect going forward?
Speaker 4
No. I mean, Eric, as you start to build out your models, Obviously, we expect 2021 to be the year that's most impacted by some burn. So hopefully, you'll start to see improvement in our license revenue. And you won't see this same kind of year over year decline as we start to anniversary this numbers incident. So you should start to see some improvement there as it relates to our license sales.
And the impact on subscription, at this point, Like I said, it's an 11% headwind on our total license revenue. That will become a bigger number as we move into 2022, really more though in the second half when the observability products become more prevalent. Online.
Speaker 8
Okay, very good. Thank you.
Speaker 0
The next question is from Curt Materne with Evercore ISI. Your line is open.
Speaker 6
Yes. Thanks very much for taking the question. I guess to start Sudhakar, and you'll probably talk about this a little bit at the Analyst Day, Does the shift to selling more subscription change the go to market model for you all in a material way? Is it just more of the incentives have to be shifted around? I'm just Curious if sort of the structure of the sales model has had to be tweaked to sort of sell something that's a more sort of ongoing subscription versus more of a traditional perpetual license.
Speaker 3
I classify it more as sales compensation models and sales enablement practices will evolve and change not so much the sales structure per se. The one area that we will look at it from a programmatic standpoint is how we engage and the partner incentives and the partner motivations to do that.
Speaker 6
That's helpful. And then Bart, on the maintenance renewal side, When you lose a customer these days, are they moving off the technology? Have they just suspended maintenance? I was just kind of If there's any opportunity to sort of have some of the maintenance that you've lost reattached over a period of time if they're just sort of running SolarWinds without maintenance attached Or is it more of a decision on that, their part to move technically to another vendor potentially?
Speaker 3
Yes. So I'll address that, So there have been cases of, let's say, customers who may have responded, let's say, to the fact that we had that incident by trying to go in different directions and some of them have actually come back to us even after possibly evaluating alternate solutions. On a programmatic basis, Our customer retention team going back to that being our number one priority in Q4 is especially going back to some of those customers and figuring out ways to, call it, bring them back online, either through, call it, reestablishment of maintenance or to call it re upping them through the entire portfolio. So that is a motion that we have started and I believe that we will have some traction around that. We haven't fully categorized it.
Speaker 6
And say the sales trajectory or maintenance renewal rates, if you look at it on geographic basis, meaning was the U. S. Kind of hit harder than maybe EMEA and Asia Pac? Or is it pretty similar across the board when you think about sort of just bookings momentum renewal rates.
Speaker 4
And obviously, very pleased with the performance of the Fed team as well to get the renewal rate with our federal customers above 80% as well.
Speaker 6
Sounds good. Thanks for taking the questions.
Speaker 4
Thanks, Kurt.
Speaker 0
Our next question is from Eric Suppiger.
Speaker 7
It's
Speaker 8
been a factor for either you or for any of your customers, either in the build out of your cloud capabilities or in terms of customers getting projects underway.
Speaker 3
Question is that Whether the supply chain challenges or the supply chain issues that we had in our Q1, No, that's not the issue. Okay. If your question is about the broader industry supply chain issue, I would say no. That's to
Speaker 8
you, but it has not.
Speaker 7
No. Okay.
Speaker 3
I mean, as you know, we are almost entirely selling software and many of our
Speaker 8
Very good. Thank you.
Speaker 0
We have no further questions at this time. I'll turn the call back to the presenters.
Speaker 1
Great. Thanks, Chris, and thanks to everybody who tuned in today. That concludes our Q3 earnings call.
Speaker 2
Have a good day.