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    Khozema Shipchandler

    Chief Executive Officer (CEO) at Twilio Inc
    Since January 8, 2024
    Age
    50 years
    Education
    Holds a B.A. in English and Biology from Indiana University Bloomington.
    Tenure
    Joined as Chief Financial Officer in November 2018, later served as Chief Operating Officer and President of Twilio Communications, and was promoted to Chief Executive Officer on January 8, 2024.

    Also at Twilio Inc

    About

    Khozema Shipchandler has built an impressive career marked by over two decades of executive leadership at General Electric, where he served in key roles such as Chief Financial Officer for the Middle East, North Africa, and Turkey, as well as CFO and Executive Vice President of Corporate Development at GE Digital. His extensive experience in driving operational excellence and strategic growth laid a robust foundation for his later achievements in the technology sector.

    After transitioning to the communications industry, he joined Twilio in November 2018 as Chief Financial Officer and quickly became a driving force behind the company’s financial and operational turnaround. His progression from CFO to Chief Operating Officer, then to President of Twilio Communications, set the stage for his appointment as Chief Executive Officer on January 8, 2024, where he has championed profitable growth and enhanced capital allocation strategies.

    Beyond his direct roles at Twilio, he also extends his expertise to external boards, including serving on the board of directors at Smartsheet Inc., which underscores his deep commitment to innovation and leadership excellence across industries. His career is defined by his ability to merge financial discipline with strategic vision, making him a transformative figure in both traditional and tech-driven business environments.

    $TWLO Performance Under Khozema Shipchandler

    Past Roles

    OrganizationRoleDate RangeDetails
    Twilio (TWLO) President, Twilio Communications Mar 1, 2023 - Jan 8, 2024 Successfully pivoted business to optimize for profitable growth
    Twilio (TWLO) COO Oct 2021 - Mar 1, 2023 Former executive role prior to CEO appointment
    Twilio (TWLO) CFO Nov 2018 - Oct 2021 N/A
    General Electric (GE) CFO, Middle East, North Africa, and Turkey 2011 - 2013 Over two decades of service at GE
    General Electric (GE) CFO and Executive Vice President of Corporate Development at GE Digital 2015 - 2018 Division focused on operational technology and infrastructure software

    External Roles

    OrganizationRoleDate Range
    Smartsheet Inc. Board of Directors Since June 2023

    Fixed Compensation

    Data from  FY 2023
    Component NameAmountPayment ScheduleAdditional Details
    Base Salary$1,100,000 Regular 2023 payrollFixed base salary for 2023
    Qualifying Termination Not in Connection with a Change in Control$1,119,886 Paid upon a qualifying termination eventBreakdown: Salary Payment $1,100,000; Continued Benefits $19,886
    Qualifying Termination in Connection with a Change in Control$22,175,906 Paid upon a qualifying termination event in connection with a change in controlBreakdown: Salary Payment $1,650,000; Equity Acceleration $17,496,077; Continued Benefits $29,829; Performance-Based Cash Payment $3,000,000

    Performance Compensation

    Data from  FY 2023

    Performance-Based Cash Awards

    ComponentPerformance MetricThreshold [$]Target [$]Actual Performance [$]Payout Cap (%)Target Payment [$]Evaluation Period & Conditions
    Performance-Based Cash AwardNon-GAAP income from operations$200,000,000 (50% payout) $250,000,000 (100% payout) $533,000,000 100% (capped) $3,000,000 Evaluated over the 2023 period; payout contingent on meeting non-GAAP income targets, with certification completed in February 2024

    No additional performance compensation data available for 2023.