Telefônica Brasil - Q2 2023

Transcript

Operator (participant)

Good morning, ladies and gentlemen. Welcome to Vivo's Second Quarter 2023 earnings call. This conference is being recorded, and the replay will be available at the company's website at ri.telefonica.com.br. The presentation will also be available for download. This call is also available in Portuguese. To access, you can press the globe icon located on the lower right side of your Zoom screen, and then choose to enter the Portuguese room. After that, select Mute to Original Audio for a better experience.

Speaker 10

Para acessar nossa conferência em português, clique no ícone do globo localizado no canto inferior direito de sua tela Zoom, e selecione a opção Portuguese room. Ao acessar a nova sala, certifique-se de silenciar o áudio original para uma melhor experiência.

Operator (participant)

We would like to inform you that all attendees will only be listening to the conference during the presentation, and then we will start the question and answer section when further instructions will be provided. Before proceeding, we would like to clarify that any statements that may be made during the conference call regarding the company's business prospects, operational and financial projections and goals, are the beliefs and assumptions of Vivo's executive board and the current information available to the company. These statements may involve risks and uncertainties as they relate to future events, and therefore, depends on circumstances that may or may not occur.

Investors should be aware of events related to the macroeconomic scenario, the industry, and other factors that could cause results to differ materially from those expressed in the respective forward-looking statements. Present at this conference, we have Mr. Christian Gebara, CEO of the company, Mr. David Melcon, CFO and Investor Relations Officer, and Mr. João Pedro Carneiro, IR Director. I will turn the conference over to Mr. João Pedro Carneiro, Investor Relations Director of Vivo. Mr. Carneiro, you may begin your conference.

João Pedro Soares Carneiro (Director of Investor Relations and Macroeconomics)

Morning, everyone, and welcome to our second quarter 2023 earnings call. The presentation will be divided in two parts. First, our CEO, Christian Gebara, will comment on Vivo's operational and financial performance, followed by an update on the progress of our B2B and B2C digital ecosystems and ESG initiatives. Our CFO, David Melcon, will walk us through our cost and CapEx evolution, net income, shareholder remuneration, and free cash flow generation. Christian, I hand it over to you.

Christian Gebara (CEO)

Thank you, João. Good morning, and thank you for participating in our earnings call. We delivered a very strong result in the first like-for-like quarter after Oi Mobile's acquisition in April 2022. Total revenues grew by 7.6% year-over-year, well above inflation, mainly driven by the mobile service revenue that was up 10.4%. This outstanding performance is a result of our best-in-class value proposition in mobile and fiber, which translates to an expansion of postpaid access by 4.8% year-over-year, and homes connected by FTTH by 15.1% in the same period. The robust operating performance, combined with cost discipline, enabled EBITDA to grow at double-digit pace, plus 11.1% year-over-year, contributing to a 120 basis point margin expansion in the period.

By summing up a robust EBITDA expansion with a reduced level of CapEx intensity, we were able to deliver exceptional performance in Operating Cash Flow, which totaled 6 billion reais in the first half of 2023, up 29.2% year-over-year. All these factors allow us to reach 2 billion reais in net income in the first 6 months of 2023, an increase of 28.9% versus the same period of the previous year. As we keep on generating a massive amount of free cash flow, as seen by the 5.6 billion reais produced year to date, we are committed to maintain a strong level of shareholder remuneration.

Up to July 12th, 2023, we already declared 1.9 billion reais in dividends and Interest on Capital, while we also invested over 200 million reais to buy back our own shares. Turning to slide 4, we show how our strategic decision of investing in core products during the last years is enabling us to deliver above inflation top-line growth. Pricing rationality, combined with continuous upselling to postpaid plans, allows mobile service revenues to reach 100% organic double-digit expansion in the first comparable quarter since the acquisition of Oi Mobile. On the fixed side, FTTH and Corporate Data, ICT and Digital Services continue to be the main growth drivers as we continue to capture the growing demand for high-quality connectivity and digital services in Brazil.

As such, revenues from these two business verticals are growing at rates around mid-teens, contributing to the positive expansion of our fixed revenues. Moving to slide 5, we can see the strengthening of our leadership in the mobile business. Despite the disconnection of almost 4 million inactive users received from Oi, we have consistently increased our market share since consolidation started. The better mix of customer, coupled with our pricing strategy, resulted in an 11% annual growth in ARPU, with visible improvements also in the quarterly trends. While average spending increases, postpaid churn has reduced sequentially and reached its lowest historical level of 1% per month, which is almost half the level we had in 2019. These operational figures give us confidence that we continue to post strong results going forward. On slide 6, we detailed the operational performance of the fiber business.

In the last 12 months, we added 3.7 million fiber-to-the-home premises, which now totals 24.7 million homes in 439 cities throughout the country. In the same period, we continued to lead the market in terms of net additions, connecting 760,000 homes to reach a total of 5.8 million customers, an increase of 15.1% year-over-year. Besides being the absolute leader in fiber, with the largest FTTH footprint, Vivo has been extremely successful in reducing its FTTH churn, having reached in the second quarter to 2023, its lowest level ever, after reducing it by 20% since 2020.

This demonstrates that the unmatched quality of our services, here represented by the elevated and growing average speed of our FTTH customer base, coupled with the strength of our fiber mobile convergent offer, are elements that will continue to give us the edge to maintain the fiber differentiation and leadership. Going to slide 7, we give an update on recent changes and results related to our portfolio. First, in prepaid, we increased the level of our minimum top up by 25% from 12 reais to 15 reais, aligning this amount with the price of the entry-level plan we have in our Vivo Pré Turbo offer. This movement simplifies the prepaid portfolio structure and help us continue to pull the pre-to-postpaid upsell lever by reducing the price gap from prepaid to Hybrid. On Hybrid, we launched three new offers that bundle connectivity with health and entertainment options.

Vivo Hybrid Health will help us scale Vale Saúde, a healthcare startup that we acquired last quarter, and to improve our value proposition by providing our customers access to a wide network of health service providers with national coverage. Moreover, Vivo Hybrid, with Netflix or Vivo Play, strength our portfolio with broad catalog of content that contributes to reduce churn and increase customers' lifetime value. Lastly, you can see that Vivo Total, our convergent offer that bundles FTTH with postpaid, continues to gain relevance. Today, almost 80% of the FTTH sales in Vivo's own stores are originated by Vivo Total. This offer has an incredibly low churn of 0.39% per month, demonstrating the power of a single plan that can fulfill all of our customers' connectivity needs inside and outside their homes.

Turning to slide 8, you can see the evolution of our digital B2B services, which are asset light, and this help improve Vivo's return on invested capital. During the last quarter, the revenues from these services added up to 800 million reais. Most of these revenues are recurrent, and as such, we have been able to maintain an annualized growth level of around 30%, even though in some quarters we may see lower or higher growth rates, depending on the capture of one-shot revenues. I'm proud to share that Vivo was recently recognized by Microsoft as its partner of the year, 2023, demonstrating how successful our partnership is in Brazil as a reseller of solution, such as Microsoft Azure, Microsoft 365, and Microsoft Teams, to company of all size. We are the first telco in Brazil to receive this important recognition.

Moving to slide 9, we update you on the evolution of digital services in the B2C segment. On the left-hand side, you can see that in the second quarter of 2023, financial services generated 95 million reais in revenues, up 39% year-over-year. Here we have an important contribution of Vivo Money, our 100% digital credit product that ended the quarter with a portfolio of 275 million reais, up 3.6 times year-over-year. Another important pillar of the B2C ecosystem is the distribution of video and music OTTs through our invoice, bundled with connectivity plans or on a standalone basis. We currently build 2.5 million OTT subscribers, having generated 137 million reais of revenues in the quarter, up 35% year-over-year.

Vivo clearly stands out in terms of partnerships with content providers, allowing us to increase our share of wallet and customer retention. Let's move to slide 10. On ESG, we highlight some initiatives across all fronts. First, on environment, we ended up the quarter with 6 tons of electronic waste recycled within the Vivo Recycle program, targeting to double this amount year- by year-end. The Distributed Generation Program continues to evolve, as we already have 59 functioning renewable power plants spread throughout the country, taking us closer to our goal of 85 power plants. On the social front, we see the results of the actions we have been taking to foster diversity in the company.

We launched the Jovem Aprendiz Program 2023, that targets a public with 16 to 22 years old, and removes any age limitation in the case of professionals with disabilities, and directs 50% of the vacancies to Black people. This initiative, together with others, contribute to the increase of diversity in the company. By the end of June, Black people already represented 41.2% of our workforce, a 7.6 percentage point increase versus December 2022. In addition, Vivo sponsored, for the second year in a row, São Paulo's LGBT+ Pride Parade. Inside the company, we also had an increase of LGBTI+ self-declared employees, which totaled 8.5% of our workforce, up 2.5 percentage points in 6 months.

On governance, the application security and data protection monitoring process were certified by ISO 27001, demonstrating our alignment with international standards and reference for information security management. Vivo was recognized by Merco as the leader in ESG Responsibility in the sector, recognizing our efforts to build a sustainable company. For more information on our ESG practice, I invite you all to check out our 2022 Integrated Report, available on the Investor Relations website. David will take us through the financial highlights of the quarter.

David Melcon (CFO)

Thank you, Christian. Good morning, everyone. On slide 11, you can see our positive cost evolution. Cost of services and goods sold, which represent 30% of total OpEx, increased 6.4% year-over-year, reflecting the higher revenues from B2B Digital Solutions and handset sales. The most representative part, Cost of Operations, were up 5% year-over-year, a much lower piece than in the last quarters. This better performance is linked to the completion of Oi's mobile asset integration and our continuous efficiency and digital initiatives. In Commercial and Infrastructure expenses, we no longer have the Transition Services Agreement with Oi, which represent 147 million reais over the last 12 months. Personal cost is still impacted by insourcing of activities in critical areas and greater commercial activity in B2B.

Lastly, provision for bad debt increased in the quarter due to the specific cases in the large corporate segment that should be normalized in the second half of the year. In B2C, provision for bad debt remains stable, demonstrating that our customers prioritize the payment of their bills with Vivo. Moving to slide 12. In the first six months of 2023, we have invested 4 billion reais, a decrease of 9.3% year-over-year, which represent a CapEx to sale ratio of 15.9%. This figure demonstrates that we are on the track to keep 2023 CapEx below 9 billion reais, as guided at the beginning of the year. Despite this CapEx reduction, we continue to invest in top-tier technologies such as 5G and fiber.

As of June this year, Vivo was the 5G leader in Brazil, with 112 cities covered with the new technology. Our Operating Cash Flow expanded by 29.2% year-over-year in the first half of 2023, not only due to the CapEx reduction, but also driven by double-digit EBITDA growth. We continue to see opportunities to optimize our capital allocation as the mobile traffic begins to flow from 4G to 5G, and synergies from Oi acquisition start to materialize. Turning to slide 13. On the left-hand side of the slide, you can see the evolution of our net income, that added reais 1.1 billion in the second quarter this year, a growth of 47.2% year-over-year, reaching reais 2 billion in the last six months.

This solid financial performance allowed us to declare, until July 2023, 1.9 billion reais in dividends and interest on capital, and to invest an additional 230 million reais to buy back our shares. On July 18th, we concluded the payment of the 2022 base shareholders' remuneration with a cash outflow in the amount of 1.8 billion reais. We remain confident that Vivo will continue to be best positioned in the sector to translate this strong operating momentum into an attractive shareholders' remuneration. On slide 14, our free cash flow generation remains extremely strong, with 5.6 billion reais generated in the first half of the year, expanding 21.7% on a yearly basis. This translates into a last 12 months free cash flow yield of 11.5%.

These outstanding results, coupled with efficient financial management, allowed us to maintain a solid balance sheet and control levels of financial debt in this high interest rate environment. Thank you, and now we can move to the Q&A.

Operator (participant)

Thank you. We are now going to start the question and answer section for investors and analysts. If you wish to ask a question, please press the Raise Hand button. If your question has already been answered, you can leave the queue by clicking on the same button. Wait while we pull for questions. Our first question comes from Marco Nardini from XP. Please, Mr. Marco, your microphone is open.

Marco Nardini (Equity Research Associate)

Hello, Christian, David, and Vivo team. Thank you for taking my questions. I actually have two here on my side, if I may. The first one is whether you could give us a quick update on the ongoing status of the capital stock reduction by up to BRL 5 billion. The second one is regarding the FTTH expansion. If you could comment on the competitive environment in FTTH. Even though we saw once again, a strong performance in top-line growth this quarter, it was a slower pace than in Q1. Can you provide us further details on that, please? Perhaps a comment on Vero and Americanet merger, and what possible impacts, mostly in São Paulo region, which perhaps fierce competition, please. Thank you.

Christian Gebara (CEO)

Hi, Marcelo, this Christian. As you may know, we have asked Anatel for the authorization of the reduction that you mentioned. The request was filed on February 15th. It's already being analyzed by the technical area and Anatel's attorney. Is the process that will go to Anatel's council, and then it's gonna be voted. We are very confident that we will receive the approval, and because that we have a very robust financial position. After that, we can comply with all the necessary steps for this kind of operations, such as our general shareholder meeting and a period for opposition of creditors. We are confident and optimistic about the timing.

It's now we wait for the process to go on. As soon as we have any news coming from Anatel, we'll let you know. I think that was the first question. Oh, Marcelo, can I go to the second one?

Marco Nardini (Equity Research Associate)

Yeah, please.

Christian Gebara (CEO)

Sorry, Marco. Marcelo, sorry, Marco. I'm gonna go to the second. I don't know specifically what you wanted to ask about, but let's talk about consolidation in the market. Now, we see it as a very positive outcome. As you know, Brazil has so many players. We don't know, we talk about, like, more than 5,000 ISPs. Any type of consolidation, it's very, like, positive. We are not worried about competition. I think consolidation could be good for the market because, in some regions, these ISPs are competing against each other. We have more players, if there is consolidation, maybe we're reducing the number of national players, where we have to face every time we enter a new city. We are confident that our strategy is the good one.

We continue to grow, as you could see, the number of home pass. Now, in the last year, we went from the last quarter of 2022, from 21 million up to 24.7 million. The number of homes connected now was 5 to 5.8. It's almost 800,000 new customers that we could get. We continue to be the number one in net adds of this business in Brazil. Again, it's realistic to imagine that we're gonna see more consolidation. We are very attentive to all movements and to all targets that we could see in this market. We need to find targets that fulfill all our requirements, technical requirements to start with.

There are fiscal requirements, of course, there is overlap of the network that we have. The price that we are willing to pay, considering that we have economy of scale to build network, we have economic scale to connect customers. When we put everything in balance, we haven't found anything that could fit all the requirements that we have. We continue with our plan to reach 29 million home passed by the end of 2024. Continue to connect customers in a very accelerated pace, as we have been doing in the last quarters, and very focused on the quality of our connection. I also wanted to highlight that 93% of the FTTH gross adds that we had in the period, were in speeds that at least 300 megabits. That's not everyone who could offer that.

We also wanted to highlight this quarter, the lowest churn that we had over the last three years. Finally, we also highlighted the 80% of the sale of FTTH in our stores came into the Vivo Total convergent offer.

Marco Nardini (Equity Research Associate)

Perfect. Thank you, Christian.

Christian Gebara (CEO)

I'm sorry, Marco, because I called you Marcelo before. Thank you.

Operator (participant)

Our next question comes from Marcelo Santos, from JPMorgan. Please, Mr. Marcelo, your microphone's open.

Marcelo Peev Santos (Senior Sell-side Equity Analyst covering TMT & Education)

Good morning, Christian, David, and Jerome. Thanks for taking the question. I wanted to touch upon mobile. It was a very strong quarter. I wanted first, the first question would be about the prepaid pricing. You made an adjustment, an upward adjustment on the pricing. Are you happy with the way prices are today? Do you see more room for increasing? How do you see? In the past, you were vocal that you thought there was room to increases in the market as a whole.

I wanted to get your opinion now that you made this important change. The second question is regarding the postpaid and Hybrid users. Are there still some users who were not increased in price, that you still have to increase during the rest of this year? Are you done with price increases for your current base on postpaid and hybrid? These are the two questions.

Christian Gebara (CEO)

Thank you, Marcelo. No, I think the price increase that we had in this first six months are the ones that we had for the year. What we are doing here is upselling now within our customer base. That is something that we always do. I think also we highlighted the new plans that we had for Hybrid, that we are now blending with the service, either health or entertainment, and we have new things to come up in the next quarter. The strategy also to migrate the postpaid upselling, especially when they acquire a 5G smartphone. Today, we have 22% of our customer base in pure postpaid with a 5G, and also migrating them to the Vivo Total when they don't have the fiber with us. That's the strategy going forward.

Of course, we are gonna keep doing the annual adjustment when it gets to the time. Regarding the prepaid that you asked before, we, the new pricing strategy is for the top-up, so we now have a face value for top-up. We had a face value, the minimum one was 12, and we moved to 15. That matches with the current offer that we have for the bi-weekly 15 reais prepaid offer. We are considering, because, you know, as we are able to pass through inflation in hybrid and postpaid, we are considering the possibility of doing that also in the prepaid. That would be changing the promotion price. So far, what we did was the face value of the top-up.

Marcelo Peev Santos (Senior Sell-side Equity Analyst covering TMT & Education)

We could see improvements in the rest of the year in this prepaid line. postpaid and Controle, you're already done for the year. prepaid, there is room.

Christian Gebara (CEO)

Yeah, prepaid, yes, there's room. Hybrid and postpaid, again, there is room for doing adjustment in the offers, not increasing price. Adjusting offers with more value-added services, new offers, blending with fiber or adding digital service to the offer. Again, always, we keep migrating prepaid to Hybrid in a very accelerated way that also contributing to the revenue movement.

Marcelo Peev Santos (Senior Sell-side Equity Analyst covering TMT & Education)

Perfect. That's very clear. Thank you very much.

Christian Gebara (CEO)

Thank you, Marcelo.

Operator (participant)

Our next question comes from Andre Salles from UBS. Please, Andre, your microphone is open.

Andre Salles (Director)

Hi, good morning, Christian, David, Joan. Thanks for the presentation. Congratulations for the results. I have 2 questions here on my side. When we look at the ARPU and Churn dynamics here in the quarter, we see a very positive print. My question is how to read this, if there are any circumstantial aspects here positively affecting this behavior, or we can interpret this as a more structural feature of the market going forward? My 2nd question is related to the B2B market, B2B revenues here. As Christian mentioned during the call, there are some one-shot revenues in this in this line.

My question is, how can we see, if you can have additional color on the recurrence of B2B revenues, or out of the 800 million reais that you had in the quarter, how much of that is related to one-shot projects? That would be from my side. Thank you.

Christian Gebara (CEO)

Andre, thank you for your comments in the beginning. Let me go to the B2B. Yes, it's a small piece is one shot. Most of our revenues is recurrent. We highlighted that there is still pieces of one shot, because sometimes we have big deals that may change a little bit the growth pattern, either in a positive or negative, depending on the quarter that we're comparing with. Most of it is in a recurrent basis, and there is a big change in the mix. I think some years ago, we had a bigger or larger concentration in one shot. Now, it's the opposite. It's a very large concentration in recurrent. We don't open up at the moment what is one and two, what's the other.

I can tell you that's why we also wanted to highlight the last 12 months, quarter by quarter, the evolution of over 30%, because most of it is recurrent. The changes that you may see is that sometimes big deals coming up with one shot, but most of it is recurrent. In the second question, I think we were relating to the ARPU of the mobile, isn't it?

Andre Salles (Director)

Yes, yes, that's it.

Christian Gebara (CEO)

I think the ARPU in the mobile, there are many things contributing to that. Of course, there's price increase that we talked before. There is a lot of positive migration prepaid to Hybrid, that we continue to do that in a very accelerated way. There is also contribution of digital services blended with both Hybrid, now that we start the selling and the postpaid. When we talk about the 2.5 million customers that we have with digital services, they are a combination of standalone, but also a lot in bundled with postpaid and also bundled with fiber. ARPU is also being positively impacted by that, and there is also 14 movement that is positive from our side, to our side. It's also contributing to the growth that you see in the ARPU and also the reduced churn.

I think the reduced churn is a combination of many other factors of our perception of superior quality in all senses, from network to customer services, but also in the strength of our brand. The brand that is also being gradually more associated as a digital player, that is putting customers in the center of this ecosystem, and we've been able to increase lifetime value. Their lifetime value is increased by more service, but also for the loyalty of these customers in our customer base.

Andre Salles (Director)

Got it, Christian. That was very clear. Thank you.

Christian Gebara (CEO)

Thank you, Andre.

Operator (participant)

Our next question comes from Freddie Mendes from Bank of America. Please, Mr. Freddie, your microphone is open.

Freddie Mendes (CFO)

Thank you. Good morning, everyone. I have two questions here as well. The first one is the working capital. Once again, a very positive dynamics, and once again, you're generating more cash than earnings. Just wondering how we should expect this line moving forward. I think it was mainly inventory and other assets that you reduced. How should we expect this line for the second half? The second one, I think Christian already mentioned, but, I mean, there was a small decline in the ARPU for the FTTH.

I mean, nothing major from 90 to 87, but I'm just wondering if this is a change, somehow a change in the competitive landscape, or that's basically you expanding to more cities, new cities, and then you have an impact on ARPU. Thank you.

Christian Gebara (CEO)

Fred, I will go to the second, okay. I'll let David answer the first one. Yes, it is new cities that we are entering. Sometimes we'll enter with some promotions to get in the new city, and that is impacting, but nothing that will be permanent. It's much more than we expanded so much the number of premises in the last year, being able also to be entering in these cities with a very positive commercial attraction. That's why revenues are being in the space of 14.3% growth, reaching BRL 1.5 billion in the quarter. The level of net adds, we've been the one now gaining the absolute numbers, the largest amount of net adds. Again, it's a strategy to go in.

The trend, we cannot talk about it, but we are positive that it's momentaneous, and that we're gonna be able to capture more customers, keep the trend reduced as the way it is, and adding digital services on top of. That's also a good one. The strategy in TV is being very, very successful. The possibility of blend IPTV for those who only want this, saving CapEx for those who don't want it, and adding OTT on top of fiber. That's what I can share with you in the moment. Again, 1.5 billion reais already of revenues per quarter in FTTH, with a growth of more than 14%. I'll let David go to the first, if you have more in the second, Fred, to come back.

David Melcon (CFO)

Hi, Fred. Talking about the first question. I mean, during the last few years, you have seen we have shown a consistently very strong free cash flow, no? Some of the quarters, this has been also helped by positive working capital, no? Particularly this quarter, we have a positive impact, and let me summarize what are the main drivers. The first one have to do again with the tax asset that we have in our balance sheet, that we are monetizing. Just this quarter, this has represent around BRL 300 million related to ICMS, but we still have around BRL 150 million that will come through cash in the third quarter. This will help also to have a strong free cash flow revolution, no?

The second one have to do also with the FISTEL. As you know, we haven't, I mean, we haven't paid it this year, so this will generate, again, BRL 700 million, so positive working capital during the whole full year, no? In the quarter, could be around BRL 200 million. The third one have to do with inventories. If you look to the levels on inventory that we have in March and the number we have now in June, this has reduced in more than BRL 300 million, thanks of the management that we are doing on inventory. This management should continue, so again, this will continue to bring some opportunities. Again, the rest of initiatives that we have around across boards, particularly to monetize the rest of the assets.

It's difficult to foresee what could be precisely, the next quarter, the working capital, but overall, what I can say that we continue focusing on generating a strong free cash flow, and this will continue for the coming quarters.

Freddie Mendes (CFO)

Perfect. Very, very clear, Christian, David, thank you. I just make a quick follow-up on financial service, I know it's a small line, but it's one line that we see a lot of potential. Year-over-year, the growth is strong, quarter-over-quarter is basically flat on the 2Q . Just wondering if you are making any type of adjustment, in the product or anything, if you or if you kind of reach a level that you think is this is the level that it should be. Anyways, just any view here, I think would be great.

Christian Gebara (CEO)

Fred, I get this one. We highlighted the financial service revenue. We talk about the Vivo Money and now the land platform. The financial services revenue, it's not only Vivo Money, it's a series of business in different states of maturity. One of this business that is related and responsible for social part of these revenues, is the advanced of credit to prepaid customers. When they run out of a balance or data package, we advance some credit to these customers. As there is like a great effort to migrate these customers to Hybrid and postpaid plans, it ends up affecting the revenues coming from this type of services. Important to see, because it's also part of the contribution that we have when you see this quarter-over-quarter.

We migrated more customers, or prepaid didn't ask for so much advance of credit, so that impacts the revenue that we capture. Also, in the last quarter, we were a little bit more conservative in the credit concession in the Vivo Money. Although we increase the number of customers getting credit, we were more conservative in the type of customers that we were giving this loan. Going forward, we are very confident. Confident because we see a perspective of going back, being more aggressive in the credit concession, using the Vivo Money, and also because we are developing new products in this credit portfolio. There's consortium, there is one related to Pix.

There are many things that come up, to the market in this next quarter, giving us more opportunity to increase the reach of our credit portfolio, and also leveraging on the customer base that we have, the big data that we have, all the points of interaction that we have with these customers. We are confident that this figure will go up considering all the mix that we have. I have to put in this account as well, the insurance is another business that is bringing some results to the revenue pool of financial services.

Freddie Mendes (CFO)

Perfect. Very, very clear. Thank you, Christian.

Christian Gebara (CEO)

Thank you, Fred. Thank you.

Operator (participant)

Our next question comes from Victor Tomita, from Goldman Sachs. Please, Mr. Victor, your microphone is open.

Vitor Tomita (Equity Research VP)

Hello, good morning, all. Thanks for taking our questions. 2 questions from our side. The 1st one, following up on the fiber expansion point, could you give us some more color on the typical profile of the new cities that you are entering with fiber at this point of the expansion? How large are those cities, what type of competitors are usually active in those cities? The 2nd question from our side would be on personnel expenses. How advanced is the process of insourcing, internalizing critical areas at this point? If I recall correctly, this has been impacting personal expenses for about 1 year now. At this point, should we expect personal expenses to be more stable from now on, or should they still increase to some extent? Thank you.

Christian Gebara (CEO)

Sure, that's Christian. Thank you for the question. The fiber expansion, I think nowadays is less related to new cities, although we do new cities through FiBrasil. Fibra Brasil is where we are expanding greenfield footprint outside the state of São Paulo. We do that in cities, depending on the state, but around 100,000 inhabitants, some of them can be a little bit smaller. We just launched one in Espírito Santo that was smaller than 100,000, was much closer than 50,000. Some cities where we'd see the opportunity to fiber expansion and also very based on the market share we have in postpaid or in prepaid. Also, there, that depends. What we've been doing also is expanding our footprint in cities where we are already present.

We do that in larger cities, we do that in capitals, we do that in other cities that are very relevant in the state of São Paulo. Sometimes we just not only expand coverage with fiber, or we do also more overlay, both in FTTC, that we have outside São Paulo and some capitals, or also in cities in São Paulo, where we still have copper. It's a combination of three.

We are more focused now in expanding footprint, where we see more value of capturing customers, rather than having a number of many, many cities, but again, keeping the 29 million home pass, but in a combination of the three strategies that I said. Few greenfield, that is basically outside São Paulo, done by, Fibra Brasil, FTTC, overlay, copper overlay, or expansion of fiber in cities where we already have presence. Have I answered you, Victor? I'll go to the second one.

Vitor Tomita (Equity Research VP)

Yeah, it's very clear. Thank you.

Christian Gebara (CEO)

The second one, Victor, we are still analyzing insourcing especially in three different areas. B2B, that we've been increasing our digital services business and managed service capability. We bought also, like, the company that we said last year, Vita IT. Vita IT, we bought especially because they had a very strong team focused in Cisco's implementation. That also blended with our team that we have already doing network managed services. We increased our capabilities, and that's the focus that we had when we do this type of acquisition or when we hire new people. B2B is one area. Managed services, both in networks but also in digital services, cloud, cyber or IT. The second one is IT. IT and digital. We are like some factors that we had externally.

We are then bringing the people inside and being insourcing them, because we've been very focused on deploying not only in our new architecture of IT, but also deploying new channels. As we are doing that, we're revamping our Vivo app, also e-commerce or marketplace. The third one is new businesses. As we're expanding health, we're expanding education, we're expanding in smart homes, and we're expanding in many other education. I think I've mentioned before, financial services. We are trying to also hire people with special knowledge on these new sectors to be part of our team. It's the three main areas, but it depends case by case.

Vitor Tomita (Equity Research VP)

Clear. Thanks again.

Christian Gebara (CEO)

Thank you, Victor.

Operator (participant)

Our next question comes from Carlos Sequeira, from BTG Pactual. Please, Mr. Carlos, your microphone is open.

Carlos Sequeira (Head of BTG Pactual Research)

Hi, morning, Christian, David, Juan, Gabrielle. Amazing numbers in, I, impressive. My question, if I, if I may, is on the migration process, the concessions authorization migration process. We just saw Anatel's decision, you know, I think pushed by the TCU, raising the numbers, crazily raising the amount of money that's needed to migrate by almost 50%. I was just wondering what's your view on that, and what the plans are if Anatel really keeps a number that high, please? Thank you.

Christian Gebara (CEO)

Cadu, thank you for your, for your words. Cadu, here we are very positive about the possibility of finding a solution through the TCU consensus instrument that is in place right now. The number that you mentioned, yes, it's a very, very large number. We already argued about this number before the correction. The correction in our case was not the largest one, but it was of course, we went from 7.7 to 8.7. We have another number, as you know, being discussed in the other arbitrage that we have. That's also a very, very large number. Here we are discussing the sustainability and even the equilibrium of the concession.

Now with the possibility of putting these two discussions in one table, give us an optimistic perspective of finding a solution in the near term. Rather than discuss just one number, I prefer now to focus on finding a solution, getting the two numbers together, and see a way for us to migrate from a service that no one demands anymore. Going to any or some type of investment, if there is anything that still has to be invested, considering this consensual agreement that we may reach, focus on broadband or other services that are much more required by society nowadays. Anyway, I think there is this number of news, there is also another good news, that is the possibility of getting to a consensual agreement.

Carlos Sequeira (Head of BTG Pactual Research)

Okay, thanks. In a way, your feeling is that nothing really changed, right? The whole debate that was, you know, trying to do to match the two numbers, right, it's still on the table and nothing changed.

Christian Gebara (CEO)

Yes. I think that's the good thing, that now we can discuss both at the same. There was always this concern about the timing of this two discussions, no. I think now we reached a situation where the two of them can be discussed together, and that, I think, is the most positive outcome that we got in the last, in the last weeks. The possibility of discuss the two of them together. And again, that also, that stopped everything and gave us a period of trying to get this consensus that I'm optimistic that we could get. We get, like, a suspension of the arbitrage for the moment.

Even the timing that Anatel would give us, once the number that they have for the other part is approved by TCU, is also paused while we have this concession possibility on the table. That, I think, is very positive.

Carlos Sequeira (Head of BTG Pactual Research)

Okay, great. Thanks. Thanks, Christian. Thank you.

Christian Gebara (CEO)

Thank you, Cadu.

Operator (participant)

The question and answer section is over. We would like to hand the floor back to Mr. Christian Gebara for the company's final remarks. Please, Mr. Christian, you may proceed.

Christian Gebara (CEO)

Thank you, everyone, for participating. As you all state and know, we are extremely happy with the results that we presented. Extremely positive results in all lines, and all of them well above inflation. Important also to highlight, note that is a quarter like for like comparison with the quarter that we had last year, that both of them already integrated the numbers coming from the Oi Mobile acquisition. This strong start of the year make us very comfortable about the full year outlook. On a stable macro scenario, we are optimistic about all evolutions, the revenue, in mobile, in fiber, and also in digital services, in B2B and B2C.

The CapEx we already gave the guidance that you know, should be below 9 billion reais. We continue to be focused on expanding 5G coverage, differentiating mobile internet quality, besides executing disruption, capturing, of course, all the opportunities that we see in the FTTH expansion. Working on the customer base, being the customer much more convergent, being the customer convergent and with digital services, expanding lifetime value, and focusing on reducing the churn. That's what we have for today. We are open here, the whole team, for any other question that you may have. Thank you again for participating in our call. Thank you.

Operator (participant)

Thank you. Vivo conference is now closed. We thank you all for your participation and wish you a very good day.