Gross Margin Outlook
Q: What drives future margin improvement; where can margins end up?
A: Gross margin has expanded for 11 consecutive quarters. " Key drivers include increasing payments revenue, which is growing faster than overall revenue, and phone component amortization after three years, leading to structural improvements. " Support and engineering teams are managing costs effectively, using new tools to deliver world-class service without growing staff. " Long-term, they see themselves as a 75% to 80% gross margin company. "

Net Revenue Retention Growth
Q: How can NRR be increased further?
A: NRR has improved recently, with payments being a major driver due to higher take rates from partnerships like Patterson. " Payments revenue is growing faster than the overall business. " Upsell products like call intelligence, bulk messaging, insurance verification, and forms are contributing significantly to quarterly revenue and NRR growth. " Moving customers from stand-alone to integrated platforms enhances functionality and stickiness, leading to upsells. "

Patterson Partnership Impact
Q: When will Patterson partnership impact the pipeline?
A: The impact is happening now; they've trained over 700 Patterson sales reps, leading to higher conversion rates and growing bookings. " Weave sales on the Patterson platform have increased, and they expect momentum to continue. " Adoption of Weave payments at the time of software sale through Patterson is higher than in their core business, which is very encouraging. "

Specialty Medical Expansion
Q: What's driving momentum in Specialty Medical and plans for expansion?
A: Success is driven by building integrations, meeting pent-up demand to move from point solutions to integrated platforms. " Specialty Medical is larger than dental, optometry, and veterinary markets combined. " They currently have 4 core subverticals, potentially expanding to 8, focusing on integrating with predominant Practice Management Software (PMS) for good product-market fit. " They see significant inbound interest from customers and PMS vendors, indicating a ripe market " " .

Price Adjustments and Monetization
Q: How are price adjustments handled; can you extract more price?
A: Price adjustments occur quarterly, usually upon customer renewal or product changes; they experiment with bundles. " Customers tolerate price increases when value is delivered, especially with the New Weave platform. " Payments help increase wallet share by integrating into customer workflows and improving office efficiencies. " The New Weave platform is significantly better but is currently offered at no extra charge, presenting future monetization opportunities. "

Practice Management Systems Integration
Q: Are PMS vendors more proactive in building integrations?
A: Yes, there's increased inbound interest from PMS vendors wanting to integrate with Weave. " Previously, PMS vendors viewed Weave as a competitor, but now they approach Weave requesting integrations. " Announcing new integrations at events generates significant attention, demonstrating strong demand. "

Adoption of New Weave Platform
Q: What's the timeline for customers adopting the new platform?
A: They desire customers to move over soon to benefit from automatic updates and the best available solutions. " There are no plans to force a change; they're encouraging adoption through marketing initiatives and pop-ups. "