Alinda Li's questions to OOMA (OOMA) leadership • Q2 2026
Question
Alinda Li asked about the drivers behind the Net Retention Rate (NRR) increasing to 100% and the factors contributing to the raised non-GAAP net income guidance beyond the noted tax benefit.
Answer
CFO Shig Hamamatsu attributed the NRR uptick to improved overall churn compared to the prior quarter and expects NRR to stay in the 99-100% range. He explained the higher net income guidance is driven by a combination of a tax law benefit, significant R&D efficiencies leading to operating leverage, and disciplined sales and marketing spending.