Question · Q3 2026
Ardy Vuon asked if Zoom is observing the same relative strength in the mid-market segment, legacy migrations, and adoption of Contact Center AI products that a Zoom partner recently highlighted.
Answer
Michelle Chang, CFO, confirmed a strong uptick in AI usage and adoption of three-plus products, identifying the mid-market as a sweet spot for Zoom. Eric Yuan, CEO, added that mid-market customers embrace technology faster, prioritize employee experience, and seek optimal solutions with better total cost of ownership.
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