Arian Razai's questions to Jack in the Box Inc (JACK) leadership • Q3 2025
Question
Arian Razai of Guggenheim Securities inquired about the operational changes expected from new COO Shannon McKinney and asked for more detail on consumer behavior trends among low-income and mid-income cohorts, especially the Hispanic demographic.
Answer
CEO Lance Tucker stated that Shannon McKinney will drive a 'back to basics' operational focus on service quality, friendliness, and accountability. Regarding consumers, Tucker noted that the low-income cohort remains cautious. EVP Ryan Ostrom added that the brand's over-indexing with Hispanic guests, who have pulled back spending, has had an outsized impact on sales.