Question · Q3 2025
Brennan Hawkin asked about Northern Trust's strategy of allowing more marginal business to roll off, questioning if this prioritizes profit growth over top-line growth and if it might lead to top-line headwinds offset by better unit economics. He also sought clarity on any fee rate pressure experienced in the Asset Servicing and Investment Management businesses, separate from GFO.
Answer
Michael O'Grady, Chairman and CEO, confirmed the focus on profitability, particularly in Asset Servicing, aiming for greater profitability and growth in profitability even if it impacts gross top-line growth. He detailed efforts to improve margins through accretive new business, optimizing existing activities, and enhancing operational efficiency via the client-centric, capability-driven operating model. O'Grady noted consistent, persistent pressure on asset management fees but no specific reduction in servicing fee levels, emphasizing disciplined pricing for accretive margins.