Clarke Wright's questions to Sprinklr Inc (CXM) leadership • Q2 2025
Question
Clarke Wright of D.A. Davidson requested commentary on the net addition of seven $1 million-plus customers, asking about the impact of churn and the contribution from CCaaS adoption. He also inquired how enterprise-specific bookings trended against expectations.
Answer
Chief Financial Officer Manish Sarin clarified that the $1M+ customer metric is based on trailing 12-month revenue, so growth reflects prior-quarter sales and upsells across the full platform, not just new logos from the current quarter. Co-CEO Trac Pham added that, overall, the company continues to perform well in its sweet spot, which is the large enterprise segment.