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    Erika Hanan

    Research Analyst at Deutsche Bank

    No publicly available information exists for an Erika Hanan working as an analyst at Deutsche Bank, and no LinkedIn profile or record can be located that matches this name, role, and firm combination. There are no accessible details about her job title, companies covered, performance metrics, career history, or professional credentials within reputable financial industry databases, professional networks, or analyst ranking platforms. Without verifiable evidence of her employment or career achievements, a comprehensive professional profile cannot be generated for Erika Hanan in this context.

    Erika Hanan's questions to CSX (CSX) leadership

    Erika Hanan's questions to CSX (CSX) leadership • Q1 2025

    Question

    Erika Hanan asked for a quantification of the revenue opportunity missed in Q1 due to service issues and questioned how easily that business could be recaptured, given the company's high customer satisfaction scores.

    Answer

    EVP and CCO Kevin Boone estimated the missed opportunity at roughly "1 million plus a day" based on internal analysis of normalized cycle times. He expressed high confidence in retaining customers and capturing this revenue as service improves, citing the strong relationships and trust built through proactive communication.

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