Question · Q4 2025
Jason Cassorla asked for a breakdown of Carelon Rx and Services revenue and margin impacts, specifically differentiating between the effects of health benefits enrollment losses and the growth and margin maturation from external clients.
Answer
Pete Haytaian, President of Carelon, highlighted strong 2025 performance with almost 60% growth on the services side and over 20% on the pharmacy side, driven by a diversity of services and external sales momentum, which was their best year ever for external growth. These tailwinds are offset by affiliated membership attrition and one large external client shifting from a risk to a fee basis in services. He estimated that without the internal membership headwind, services growth would have been in the high teens to low twenties, and Rx in the low double-digit range, with a mid-single-digit operating gain impact from affiliated membership. Gail Boudreaux, President and CEO, added a brief closing remark.
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