Jeff Garro's questions to TruBridge Inc (TBRG) leadership • Q2 2025
Question
Jeff Garro of Stephens Inc. asked about the leading indicators for maintaining consistent bookings above $20 million, sought more detail on client retention trends by segment, and requested an assessment of the Vugal acquisition's performance relative to initial expectations.
Answer
President and CEO Chris Fowler expressed confidence in bookings, citing a good balance between Patient Care and Financial Health, though he noted fewer 'at bats' in the net new patient care market. On retention, he highlighted strong performance in Patient Care and detailed the ongoing operational improvements in the Financial Health CBO business. Regarding the acquisition, Fowler stated he is still pleased but acknowledged a key learning was that a remote-only offshore model was insufficient for their desired pace, necessitating a physical presence in India and process standardization. CFO Vinay Bassi added that Patient Care retention is in the high nineties, while Financial Health is in the low nineties.