Question · Q1 2025
Asked if specific customer conversations indicated a weakening demand environment and whether there was any evolution or pressure on like-for-like pricing in new contracts.
Answer
The primary indicator of caution is that new contract sizes are starting smaller, as clients take a more piecemeal approach due to macro uncertainty. Regarding pricing, the company faces low-cost competitors but maintains its pricing discipline, believing the market is rationalizing and that clients who choose cheaper options often return to TTEC for quality. They are focused on long-term profitability over winning business on price alone.